Problem logging on to First Direct internet banking

[Ian J]

I have used First Direct Internet Banking for years with no problem at all but a few months ago something changed.

My banking user name used to appear automatically as I had ticked the "remember me" but a few months ago it stopped remembering me and I have had to input my user name each time.

There are loads of other sites that I use regularly (including this one) where my user name appears automatically and I don't have similar problems with my business account which is with HSBC

I know that it isn't hard work to input my name every day but I'd like to know what is causing this problem. Google comes up with nothing and it's a waste of time trying to get an answer from the bank themselves so I wonder if any of the techie boffins on here might know the answer

 

[JEREMY HAWKE]

You appear to often have very similar interest to me
Do like sheep too?

I use FD and have done for years for my person banking I don't have this problem but I had a new phone recently and maybe the APP update stopped this happening to me

 

[Ian J]

You appear to often have very similar interest to me
Do like sheep too?

I like cooked sheep in my kleftico

 

[Ian J]

I use FD and have done for years for my person banking I don't have this problem but I had a new phone recently and maybe the APP update stopped this happening to me

A couple of months ago I switched from logging on using the mini calculator type thing to logging on via a phone app and I wonder if this had anything to do with it

 

[Newchodge]

I have used First Direct Internet Banking for years with no problem at all but a few months ago something changed.

My banking user name used to appear automatically as I had ticked the "remember me" but a few months ago it stopped remembering me and I have had to input my user name each time.

There are loads of other sites that I use regularly (including this one) where my user name appears automatically and I don't have similar problems with my business account which is with HSBC

I know that it isn't hard work to input my name every day but I'd like to know what is causing this problem. Google comes up with nothing and it's a waste of time trying to get an answer from the bank themselves so I wonder if any of the techie boffins on here might know the answer

This has happened to me on my credit union account. I don't know if it is a 'security' feature?

 

[JEREMY HAWKE]

Its been a long time since I used the calculator thing

 

[Ian J]

This has happened to me on my credit union account. I don't know if it is a 'security' feature?

If it is it's a very unusual security feature as not only does it's parent company HSBC not do it on their internet banking I don't even have to input my password with them

 

[DontAsk]

Desktop or phone? Browser or app?

It sounds like a cookie setting issue or allowing/forbidding the browser to remember and auto-fill logins and passwords.

 

[Newchodge]

Desktop or phone? Browser or app?

It sounds like a cookie setting issue or allowing/forbidding the browser to remember and auto-fill logins and passwords.

Mine is desktop. Once I enter the ID, the password fills automatically.

 

[Ian J]

Desktop or phone? Browser or app?

It sounds like a cookie setting issue or allowing/forbidding the browser to remember and auto-fill logins and passwords.

Desktop but my First Direct bank account is the only one of many websites that the auto fill in doesn't work. I will delete all my cookies to see if that cures it

 

[Ian J]

I will delete all my cookies to see if that cures it

It did. Many thanks Mr DontAsk