ORANGE broadband - WHAT A JOKE!

[i234i]

So ive used Orange Broadband and the service was terrible, it was always cutting out even though after many phone calls they said it would be sorted - It wasnt!

So the account was closed and they sent me a letter to make the final payment owed.

Called up and they will only take a Credit card payment and not Debit payment which was used to pay the account for the past year. I explained i dont have a credit card and the man who could only just understand me after 3 / 4 repeats explained i must go get another card and then call back. along with repeating.. you will face legal action if you dont call us back with a credit card.


WHAT IS THIS ABOUT? total joke!!
They cant get someone to answer to phone in proper english and wont take a debit card???

[/rant]

 

[Dawg]

Orange were the people who advised me that I needed written permission from Microsoft to use Outlook instead of Outlook Express if I used Orange as an IP, because otherwise it wouldn't work.

Excellent company, struggling to break the MS monopoly by not supporting Office.

The future is blight. The future is lemon.

 

[Steve2507]

Orange were the people who advised me that I needed written permission from Microsoft to use Outlook instead of Outlook Express if I used Orange as an IP, because otherwise it wouldn't work.

Excellent company, struggling to break the MS monopoly by not supporting Office.

The future is blight. The future is lemon.

Sorry but that has had me in stitches. Don't you just love some companies.

 

[i234i]

They are beyond a joke! Everything they say is just comical!

 

[Tunafish]

Yeah, I've found Orange to be fairly rubbish as well. I was with them for about 3 years beacause I was too lazy to bother changing. During that time I had a very slow connection and one which kept disconnecting as it pleased. When I initially joined them they said we had to have a credit card to make the monthly payment from, I never understood why but we had to get one anyway.

Now I've joined O2 broadband and can't believe what I've been missing all these years!! I've truly been brought into the future in terms of both service and performance.

 

[Pete Crane]

Every ISP has some horror stories - NTL/Virgin have had some real humdingers. I'm with Orange and they're passable. The need to configure the connection to wotk with MS Outlook was a bit of a pain but fixed in about 5 minutes.

I'd think about changing myself but every time I look at someone I read some awful experiences and decide against it.

 

[C.J.Couriers Professional]

Don't worry, it's the same with Vodafone. It's been 6 months since I took 3 phones on a contract for my business and still I haven't received single invoice that would be 100% correct. There is always some problem with extra charges, adding service etc. Every time I have to call them, explain everything, I reclaim all additional charges and then I can pay the remaining balance - via phone using credit card - £6 extra charge for it of course

 

[Tunafish]

^^ But that's Vodafone and the OP is talking about Orange. It would be interesting to hear their reasoning behind only wanting to accept credit card.

 

[i234i]

Ive emailed them after another call failed to actually get through what i was trying to do (ie. pay the final amount by debit as thats what ive always paid with over the last 5 years)

 

[Robs]

I've Got Orange mobile broadband Its that slow it reminds me of 56k dial up connection, it constantly cuts out! Its P*sh

 

[i234i]

I've Got Orange mobile broadband Its that slow it reminds me of 56k dial up connection, it constantly cuts out! Its P*sh

kerching! dont let them fool you when they say its temp problem

 

[Kirsty_Vodafone]

Hi [FONT=arial, sans-serif]C.J.Couriers Professional[/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif]I work for the Vodafone eForum Team. We are team dedicated to resolving customers queries online.[/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif]I understand from your post that you are having difficulties with your bills. I would really like to resolve this for you once and forall.[/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif]If you send us an email from the Contact Us section of vodafone.co.uk and include a link to this thread and FIT135 in the main body of the text (so that the email comes straight to us) we'll fix this for you as soon as possible.[/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif]Speak to you soon![/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif][/FONT]
[FONT=arial, sans-serif]Kirsty_Vodafone
Vodafone Customer Services
eForum Team[/FONT]

 

[My Owl 1]

Hi [FONT=arial, sans-serif]C.J.Couriers Professional[/FONT]

[FONT=arial, sans-serif]I work for the Vodafone eForum Team. We are team dedicated to resolving customers queries online.[/FONT]

[FONT=arial, sans-serif]I understand from your post that you are having difficulties with your bills. I would really like to resolve this for you once and forall.[/FONT]

[FONT=arial, sans-serif]If you send us an email from the Contact Us section of vodafone.co.uk and include a link to this thread and FIT135 in the main body of the text (so that the email comes straight to us) we'll fix this for you as soon as possible.[/FONT]

[FONT=arial, sans-serif]Speak to you soon![/FONT]

[FONT=arial, sans-serif][/FONT]

[FONT=arial, sans-serif]Kirsty_Vodafone[/FONT]
[FONT=arial, sans-serif]Vodafone Customer Services[/FONT]
[FONT=arial, sans-serif]eForum Team[/FONT]

I thought the original problem was with Orange. Am I missing something here!

Avril.
www.savemoneywithus.co.uk

Blackberry providers and affordable utilities for business and home.

 

[cmcp]

Think the Vodafone post was aimed at CJC.

Impressive.

 

[i234i]

At least someones is getting sorted

I wish there was someone in Orange call centre with a name like Kirsty that i could understand!

 

[taggingsupplies]

I had Orange over a year then Talk Talk and both were ALWAYS Cutting out etc = STRESS

I then decided to try paying double $$$$ and use BT

And since then its been amazing BT = Stress Free

 

[silver]

I have not had any difficulties recently but when I did, Orange were very difficult to deal with. I wrote two letters and received only standard replies. They advised me to phone their national rate telephone line in order to resolve. In the end, I didn't want to spend time and money trying to resolve the situation (I wanted a refund for loss of service).

I need to spend some time looking for another supplier!

Alison

 

[My Owl 1]

I have not had any difficulties recently but when I did, Orange were very difficult to deal with. I wrote two letters and received only standard replies. They advised me to phone their national rate telephone line in order to resolve. In the end, I didn't want to spend time and money trying to resolve the situation (I wanted a refund for loss of service).

I need to spend some time looking for another supplier!



Alison

Hi Silver, I dont know whether I can be of some help there. pm me if you think I can. We have just been awarded the business of the year by the financial times and Which has given us the best buy award for phone and broadband.

Best wishes

Avril
www.savemoneywithus.co.uk

affordable phone/broadband and utilities for business and home