Ombudsman needed

[easybusiness]

There is an ongoing dispute with private company renting out my car parking space. Company dishonours existing contract and ignores formal complaint.

Is there any ombudsman to review the matter?

Thank you in advance.

 

[Newchodge]

Do you mean they are paying you to rent your car parking space, or what?

 

[Paul Kelly ICHYB]

They're called solicitors (in this case).

Does your contract refer to any ombudsmen the agreement falls under?

 

[easybusiness]

Do you mean they are paying you to rent your car parking space, or what?

They do the advertising and renting out the space on my behalf, taking the fee.

 

[Newchodge]

They do the advertising and renting out the space on my behalf, taking the fee.

I think the only parking Ombudsan is in relation to disputes between those who park and the parking company. You need to get legal advice, as @Paul Kelly ICHYB says.

 

[easybusiness]

They're called solicitors (in this case).

Does your contract refer to any ombudsmen the agreement falls under?

There is no reference to ombudsmen in the contract. There is also no reference to complaints procedure and to complaints escalation.

 

[fisicx]

Just go and find a solicitor.

But before you do. Write up a timeline of event referencing all letters, emails and calls.

 

[WaveJumper]

Unfortunately some of these private car Parking companies are notorious for their shady dealings as already mentioned above a trip to the solicitors may well be called for.

Out of interest how long is your current contract for and what is it they are not doing for you in your contract.

 

[easybusiness]

Unfortunately some of these private car Parking companies are notorious for their shady dealings as already mentioned above a trip to the solicitors may well be called for.

Out of interest how long is your current contract for and what is it they are not doing for you in your contract.

Company holds a deposit to reimburse all landlord's expenses for damaged property - this written in the contract. At the end of the contract I collect photo evidence of damaged property and corresponding invoices. Company rejects my refund request.

 

[WaveJumper]

Not sure I understand this why would you be giving the car parking company a deposit if its your land / space it should be the other way around.

 

[fisicx]

Agree with @WaveJumper, that makes no sense at all.

What can possibly get damaged in a parking spot?

 

[easybusiness]

Not sure I understand this why would you be giving the car parking company a deposit if its your land / space it should be the other way around.

Tenants give a deposit to the company.

 

[easybusiness]

Agree with @WaveJumper, that makes no sense at all.

What can possibly get damaged in a parking spot?

Parking bollards, locks or key fobs can be damaged/misplaced.

 

[tony84]

Ombudsman is there to help consumers from dodgy businesses.
Your not the consumer in this case, your a supplier to the business. It must be a B2B contract you have with them, you treat it like a business - which means solicitors. The consumer is the person parking on your land.

 

[WaveJumper]

A, You owns the spaces?
B, You have a contract with a car park company to rent them out?
C, Those renting them out pay a deposit to the car park company in case of damage?
D, Contract has ended the owner of the spaces is saying there is some damage and wants it fixed or compensation to put it back to as it was?
E, you carried out a condition survey and included this as part of the original contract?

 

[Mark T Jones]

@easybusiness unfortunately you aren't expressing yourself very clearly, which makes it hard to give good advice.

As others have said, this looks like a trade dispute which should be resolved 1 to 1 or through the courts

In the latter case, it is extra important that you give good, relevant details in a clear and concise way

Who are the parties to the contract?

What is the nature of the contract?

What terms have been breached ?

What remedy are you seeking? (Must be quantified and evidenced)

You get the drift

 

[fisicx]

@easybusiness - Is this some sort of secured parking garage that you need to access with a keyfob things?

And do you have an allocated parking space that you aren't using but want to rent out to someone.

And does your contract require you to use the services of a third party provider?

The whole deposit thing is very confusing - shouldn't the person renting the space pay this deposit?

 

[easybusiness]

A, You owns the spaces?
B, You have a contract with a car park company to rent them out?
C, Those renting them out pay a deposit to the car park company in case of damage?
D, Contract has ended the owner of the spaces is saying there is some damage and wants it fixed or compensation to put it back to as it was?
E, you carried out a condition survey and included this as part of the original contract?

A yes
B yes
C yes
D the owner has fixed the damage and wants the compensation
E condition survey is not required by the contract. Space is rented out based on description on the Company website and contains verbal + photo description of all features.

 

[fisicx]

D the owner has fixed the damage and wants the compensation

I thought you were the owner?

Surely you should be given the opportunity to inspect the damage first. For all you know nothing has been done and they are just pulling a fast one.

Suppose you (the leaseholder) parked there and scuffed the bollard. Would the landlord send you a bill for repainting?

 

[easybusiness]

@easybusiness unfortunately you aren't expressing yourself very clearly, which makes it hard to give good advice.

As others have said, this looks like a trade dispute which should be resolved 1 to 1 or through the courts

In the latter case, it is extra important that you give good, relevant details in a clear and concise way

Who are the parties to the contract?

What is the nature of the contract?

What terms have been breached ?

What remedy are you seeking? (Must be quantified and evidenced)

You get the drift

Contract parties are landlord and tenant, via the Company as landlord's agent.

Nature of the contract - lease agreement

Breached terms - deposit may be used by the “Landlord” at the termination of this lease
for the cost of repairs caused by the “Tenant”, or the cost of replacement items (e.g. key fob or keys)
not returned by the “Tenant”

Remedy - refund for repairs, evidence and invoices are available

 

[easybusiness]

I thought you were the owner?

Surely you should be given the opportunity to inspect the damage first. For all you know nothing has been done and they are just pulling a fast one.

Suppose you (the leaseholder) parked there and scuffed the bollard. Would the landlord send you a bill for repainting?

I am the owner. I have inspected the space at the end of the tenancy and found damages. I have repaired the damages and forwarded evidence + bills to the agent.

 

[fisicx]

Are you the landlord?

 

[Newchodge]

Are you the landlord?

May I suggest that this is getting nowhere, fast as the OP needs to get independent legal advice. When meeting the lawyer the OP must take all documentation with them and be able to give a very clear explanation of what is going on and what they expect to achieve.