How to get refund for cancelled event

[reseach22]

Hi
I have signed up for the event in the month of March 2020 online I have paid via business bank account event got cancelled and they are given a new date for a face to face event I am not happy to attend that event as not happy to go in a massive crowd.

I approached company minimum 4 times asking for a refund they are clearly telling me its non-refundable and they will not issue a refund at any cost

They further charging me £120 every month for some online crap that I don't need and never said yes to they are pointing to me some small print that I cant and never able to cancel this.

is there any help available for this, please.

 

[fisicx]

Not really.

If it was in the small print you should have read before signing.

 

[Lisa Thomas]

I presume it was originally cancelled by them, not you?

Did their terms say it was non refundable if they cancelled it?

 

[reseach22]

Hi Lisa
Due to Covid situation they cancelled massive event there might be over 500 people attending that date was good for me now new date is not good for me and also i am not comfortable to attend massive gathering. I requested refund rather than refund what they never offer they are trying to charge further 4 payments of £120 each not sure what can i do about it.

 

[mattk]

Have you told them the new date is not good for you, rather than saying you don't want to go?

If you can prove you have a prior arrangement on the new date it might strength your case. As the others have said, if the contract says no refunds then you need to appeal to their better nature.

 

[Mr D]

A business contract is an agreement between two businesses. Generally hard to get out of unless one is in breach.
Some places let the other side out of the contract in return for a payment - but that can be the remaining value of the contract or a percentage of that.
Generally if its in the contract then you should expect them to stick to it.

Small print or not, you are expected to read and understand a contract before signing. Unlike consumer contracts where you are protected despite yourself, business to business contracts you are treated as able to decide for yourself after reading that this is what you want.

If the company is telling you its not refundable and you cannot find anything in the contract otherwise then presume they are telling the truth.

The £120 a month - is that for something in any way useful to you? Presumably that also is in the contract you read and signed?

 

[Paul Norman]

This is going to absolutely come down to the fine print in the contract, as ever. I would have a read of that contract.

You can hold them to those terms. Sadly, they can do the same with you.

 

[paulears]

This isn't a business problem is it? Staged payments sounds like a consumer event? Sadly, by paying by the business account you lost the usual credit card protection, so as everyone is saying, if you agreed these terms, I suspect you're in their hands.

I've just booked a Ryanair flight - if it gets cancelled because of the UK or French Government changing rules, it's tough. I've paid, and I'l probably lose it.

 

[reseach22]

there is no contract its all online one tick and you singed up for long contract without you knowing it i contacted them told them to cancel it they say i cant because one tick and that's it i have to pay them for 3 months.

 

[menetworkjadaltd]

there is no contract its all online one tick and you singed up for long contract without you knowing it i contacted them told them to cancel it they say i cant because one tick and that's it i have to pay them for 3 months.

what did the tick represent?

 

[Mr D]

there is no contract its all online one tick and you singed up for long contract without you knowing it i contacted them told them to cancel it they say i cant because one tick and that's it i have to pay them for 3 months.

So there is a contract, just not read by you first.

You clicked and signed up. Lots of websites have contracts. Just have to read them before clicking.
Or pay money.

 

[SKSparrow]

As the event cancellation was due to COVID, wouldn't the Competition and Markets Authority (CMA) direction apply in this instance? "Where a contract is not performed as agreed, the CMA considers that consumer protection law will generally allow consumers to obtain a refund."
I'm not allowed yet to put links to my posts (as a newbie) but the guidance is on the government website.

 

[Mr D]

As the event cancellation was due to COVID, wouldn't the Competition and Markets Authority (CMA) direction apply in this instance? "Where a contract is not performed as agreed, the CMA considers that consumer protection law will generally allow consumers to obtain a refund."
I'm not allowed yet to put links to my posts (as a newbie) but the guidance is on the government website.

Is his business a consumer?

 

[SKSparrow]

Is his business a consumer?

Interesting question.
Someone above said as it was staged payments it sounds like a consumer event.

 

[Mr D]

Interesting question.
Someone above said as it was staged payments it sounds like a consumer event.

Some business contracts have that too.

 

[SKSparrow]

Some business contracts have that too.

Ok. Just could be an avenue to explore but it sounds like you are right and this is a business to business relationship.