Faulty goods, overseas supplier

[Jacksonln]

Hiya
Our regular overseas supplier has supplied us with a batch of faulty goods. We paid upfront for the goods as that is the term of our relationship with them, and this is not normally an issue.

We have sent photos of the fault and requested a credit on account, but the supplier is refusing. The goods are not saleable. They are also unwilling to replace the goods with a non faulty batch.

What are our options regarding pursuing this? Given that it is an overseas company can we still pursue it through the small claims court (the purchase value was less than £2.5K)?

Thanks

 

[deniser]

Did you pay cash or use a card or Paypal or similar?

 

[paulears]

Which country? My guess is that if it's out of Europe, you will have to use their legal system - but if you bought through any kind of agent or buying group, maybe they can help?

 

[Mr D]

Is returning the goods to them an option?

 

[Jacksonln]

Thanks for your replies. Sadly, it was not through an agent or buying group, we purchase from our suppliers direct. The invoice was paid by bank transfer so we don't have any protection in that respect.
The supplier parent company is in Italy, but then the goods and invoice was from the subsidiary in Turkey.