Extended Car Warranties

[Tigris]

Hi there,

around 7-8 months ago I purchased a car from Car store a long with the £600 extended warranty.

Not long after receiving the car I noticed the car was juddering under braking. Upon phoning them as I use the car for business I was told i'de have a courtesy and they booked me a date to go in. I turned up and they didn't have a courtesy car. They resheduled me in and surprise surprise, no courtesy cars available (previous users hadn't taken there's back).

I left the car with them and they couldn't find any issues with it but had to charge me £90. I said "Can you put something on my record incase it gets worse so i'm not paying another £90 diagnostics fee". They said they cannot do that as they can't find an issue and it's been thoroughly checked over. The juddering seems to be getting worse and a few mechanic friends seem to think it sounds like a warped rotor. I know usually these warranties don't cover brakes, pads, tires (perishable items).

Not sure if this is a trading standards issue/something they need to be aware off?

Absolute pain of a company, very pushy with extended warranties etc.

 

[Ozzy]

I would write them a letter and post it recorded delivery laying it all out matter of fact, detailing the concern and that they stated they could not find any fault. Detail you asked them to record it on file but they explained they are unable to, so you are confirming to them in writing the events so there is a record on your and their file if the issue persists.

That way, if it does need to escalate then you have it in writing for any course of action you need to take.

 

[JEREMY HAWKE]

Sometimes when I have purchased vans from dealerships the crooks have tried to sell me these extended warranties despite the fact they are made invalid by our nature of work