Emails going to spam

[Alext333]

Hi all,

One of our email addresses is being directed to spam. I know this happened to us before when we were hacked and the account used to send spam. And I'm sure we contacted some kind of spam god (webmaster?) and they resolved it for us. Does anyone know who these people are and how I contact them?

 

[nahosting]

Hi,

Check your domain name has SPF and DMARC DNS records. Also check your domain against blacklists to see if they server you are on has been blacklisted. MXtoolbox is a good resource.

All the best.
Chris

 

[KM-Tiger]

Try mail-tester.com

It will tell you if there are any issues with the email you are sending.

 

[HW-J]

Give mail-tester.com a try. Failing that contact your web host and ask them to investigate. They may be able to advise.

 

[Mr D]

Hopefully you took steps afterwards to prevent systems being hacked again and made sure you weren't handing the keys over to others.

 

[Alan]

some kind of spam god (webmaster?) and they resolved it for us. Does anyone know who these people are and how I contact them?

I don't class myself as a god, but I'm pretty savvy.

 

[Gordon - Commercial Finance]

Try mail-tester.com

It will tell you if there are any issues with the email you are sending.

Just tried it - my email got a score of 9/10, however I know for a fact that my emails now go to spam since I migrated to a new server.

 

[CompleteWeb]

Hi,

Check your domain name has SPF and DMARC DNS records. Also check your domain against blacklists to see if they server you are on has been blacklisted. MXtoolbox is a good resource.

All the best.
Chris

Did you check if your DNS had these records? If it's started happening since a server move, that sounds like the most probably cause. Or maybe your new server is also home to spam activity from another domain?

 

[loyalblue]

Did you check if your DNS had these records? If it's started happening since a server move, that sounds like the most probably cause. Or maybe your new server is also home to spam activity from another domain?

I think CompleteWeb is right here, that sounds like the possible cause.

Also 9/10 - I take it the -1 wasn't from being on lots of spam lists? .

 

[Clinton]

Try mail-tester.com

@KM-Tiger , mail-tester.com is lame!

It gives you negative points if the test email is too short (it is a TEST email, dammit!), if you don't have a list unsubscribe link (it's a freaking test email, dammit!) etc.

I sent just a "full stop" in the body of my mail and it gave me a -1.9 for content that has previously been reported as spam (Pyzor_Check).

That makes it close to useless for me.

If someone is not on spam blacklists, and they think they've got the basics sorted (DKIM, SPF. DMARC etc), they could sign up with mxtoolbox for a month, pay the fee and see where they're still going wrong.

That we have to go to so much trouble with email is because of the bloody spammers many of whom are on this very forum and who call themselves "email marketers". They think there's nothing wrong with what they do and that it's harming nobody!

 

[Gordon - Commercial Finance]

Also 9/10 - I take it the -1 wasn't from being on lots of spam lists

It gives you negative points if the test email is too short (it is a TEST email, dammit!), if you don't have a list unsubscribe link (it's a freaking test email, dammit!) etc

Yes my -1 was because only wrote “test” in the body and subject.
It’s clearly useless. My emails continue to go to spam on the first occasion of emailing someone even though I have basically a perfect score on mail-tester.

And I know my server isn’t home to any other spammy activity.

Not sure what else I can do. I don’t even send mass email marketing, but I often have to email people directly when their details are passed on to me.

 

[MilesWeb]

Please, check reverse DNS on IP, DKIM, SPF record, atleast these things...

 

[Nico Albrecht]

Who's hosting your email server and what system do you use?