Emails going to spam

Discussion in 'IT & Internet' started by Alext333, Nov 14, 2019.

  1. Alext333

    Alext333 UKBF Regular Full Member

    194 2
    Hi all,

    One of our email addresses is being directed to spam. I know this happened to us before when we were hacked and the account used to send spam. And I'm sure we contacted some kind of spam god (webmaster?) and they resolved it for us. Does anyone know who these people are and how I contact them?
     
    Posted: Nov 14, 2019 By: Alext333 Member since: Nov 9, 2011
    #1
  2. nahosting

    nahosting UKBF Regular Free Member

    243 57
    Hi,

    Check your domain name has SPF and DMARC DNS records. Also check your domain against blacklists to see if they server you are on has been blacklisted. MXtoolbox is a good resource.

    All the best.
    Chris
     
    Posted: Nov 14, 2019 By: nahosting Member since: Mar 19, 2013
    #2
  3. KM-Tiger

    KM-Tiger UKBF Legend Full Member - Verified Business

    9,910 2,632
    Try mail-tester.com

    It will tell you if there are any issues with the email you are sending.
     
    Posted: Nov 14, 2019 By: KM-Tiger Member since: Aug 10, 2003
    #3
  4. HW-J

    HW-J UKBF Newcomer Free Member

    1 0
    Give mail-tester.com a try. Failing that contact your web host and ask them to investigate. They may be able to advise.
     
    Posted: Nov 17, 2019 By: HW-J Member since: Nov 17, 2019
    #4
  5. Mr D

    Mr D UKBF Legend Free Member

    17,659 2,012
    Hopefully you took steps afterwards to prevent systems being hacked again and made sure you weren't handing the keys over to others.
     
    Posted: Nov 17, 2019 By: Mr D Member since: Feb 12, 2017
    #5
  6. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,307 1,745
    I don't class myself as a god, but I'm pretty savvy.
     
    Posted: Nov 17, 2019 By: Alan Member since: Aug 16, 2011
    #6
  7. Gordon - Commercial Finance

    Gordon - Commercial Finance UKBF Ace Free Member

    1,686 484
    Just tried it - my email got a score of 9/10, however I know for a fact that my emails now go to spam since I migrated to a new server.
     
    Posted: Nov 17, 2019 By: Gordon - Commercial Finance Member since: Jun 26, 2017
    #7
  8. CompleteWeb

    CompleteWeb UKBF Newcomer Free Member

    14 2
    Did you check if your DNS had these records? If it's started happening since a server move, that sounds like the most probably cause. Or maybe your new server is also home to spam activity from another domain?
     
    Posted: Nov 18, 2019 By: CompleteWeb Member since: Nov 17, 2019
    #8
  9. loyalblue

    loyalblue UKBF Newcomer Free Member

    5 0
    I think CompleteWeb is right here, that sounds like the possible cause.

    Also 9/10 - I take it the -1 wasn't from being on lots of spam lists? ;).
     
    Posted: Nov 23, 2019 By: loyalblue Member since: Nov 23, 2019
    #9
  10. Clinton

    Clinton UKBF Big Shot Free Member

    4,564 1,744
    @KM-Tiger , mail-tester.com is lame!

    It gives you negative points if the test email is too short (it is a TEST email, dammit!), if you don't have a list unsubscribe link (it's a freaking test email, dammit!) etc.

    I sent just a "full stop" in the body of my mail and it gave me a -1.9 for content that has previously been reported as spam (Pyzor_Check).

    That makes it close to useless for me.

    If someone is not on spam blacklists, and they think they've got the basics sorted (DKIM, SPF. DMARC etc), they could sign up with mxtoolbox for a month, pay the fee and see where they're still going wrong.

    That we have to go to so much trouble with email is because of the bloody spammers many of whom are on this very forum and who call themselves "email marketers". They think there's nothing wrong with what they do and that it's harming nobody!
     
    Posted: Nov 23, 2019 By: Clinton Member since: Jan 17, 2010
    #10
  11. Gordon - Commercial Finance

    Gordon - Commercial Finance UKBF Ace Free Member

    1,686 484
    Yes my -1 was because only wrote “test” in the body and subject.
    It’s clearly useless. My emails continue to go to spam on the first occasion of emailing someone even though I have basically a perfect score on mail-tester.

    And I know my server isn’t home to any other spammy activity.

    Not sure what else I can do. I don’t even send mass email marketing, but I often have to email people directly when their details are passed on to me.
     
    Posted: Nov 23, 2019 By: Gordon - Commercial Finance Member since: Jun 26, 2017
    #11
  12. MilesWeb

    MilesWeb UKBF Regular Full Member

    130 10
    Please, check reverse DNS on IP, DKIM, SPF record, atleast these things...
     
    Posted: Nov 26, 2019 By: MilesWeb Member since: Dec 6, 2013
    #12
  13. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    629 103
    Who's hosting your email server and what system do you use?
     
    Posted: Nov 26, 2019 By: Nico Albrecht Member since: May 2, 2017
    #13