Don't use webcreation uk

[jon1984]

All just advising you not to use this company.

We instructed them to build a Ecommerce website and it's been an absolute joke.

We set off hunting the web and came across there site. The sales team were very positive and promised us the earth.

We took out the contract and they started. Then we were assigned a developer but could not communicate only but email. Thats were it all went wrong:

They couldn't communicate properly
They take 48 hrs to return your emails.
Our project was 3 months late
They tried to sign off the design of the site just from the home page and never designed the categories page etc
They use overseas designers
Tried to get a part refund and they never even contemplated it
They site design was very poor
None of the Ecommerce basics were on the site not even a sort by price
We had to stress the point of having these features
Poor features on the site with the same text font not flowing through the site
Back end operating system is poor

In a nutshell these sites are worthless, we have had to employ someone to make it right. Shambles.

Hope this helps

Thanks

Jon

 

[ethical PR]

All just advising you not to use this company.

We instructed them to build a Ecommerce website and it's been an absolute joke.

We set off hunting the web and came across there site. The sales team were very positive and promised us the earth.

We took out the contract and they started. Then we were assigned a developer but could not communicate only but email. Thats were it all went wrong:

They couldn't communicate properly
They take 48 hrs to return your emails.
Our project was 3 months late
They tried to sign off the design of the site just from the home page and never designed the categories page etc
They use overseas designers
Tried to get a part refund and they never even contemplated it
They site design was very poor
None of the Ecommerce basics were on the site not even a sort by price
We had to stress the point of having these features
Poor features on the site with the same text font not flowing through the site
Back end operating system is poor

In a nutshell these sites are worthless, we have had to employ someone to make it right. Shambles.

Hope this helps

Thanks

Jon

Hello Jon

Sorry to hear of your experience.

Do you get comparative quotes from three or more agencies so you could compare value for money, understand the experience of team working on your site and their approach? And get references you could talk to, before you commissioned them.

Once you had commissioned the website designers did you agree a brief with them and key milestones as part of the contract. Before signing the contract, did it not raised concerns in your mind when you were told you could only communicate via email. (This isn't normal practice for any design company that I know of).

I'm always sorry to hear when things go wrong with communications suppliers, but also think that sometimes businesses can do more to protect themselves by carrying out due diligence before appointing a designer/photographer/marketing/PR/SEO agency (cheapest and those who promise the earth are not always the best) for such an important part of their business......If it looks too good to be true, it normally is.

 

[mhall]

I have no idea who they are or what they do but I hope you have solid proof for the accusations you have made on a very public forum and are prepared to back your comments in a court of law. I also hope that you can prove they broke any agreements in terms of timescales that you allege. A lot of your comments are subjective.

Sorry your website is not to your liking but think hard before you openly attack as it's very hard to defend a libel lawsuit. Your only realistic defence is "statement of fact" or "fair comment". Subjective comment is no defence.

 

[fisicx]

On UKBF:

http://www.ukbusinessforums.co.uk/forums/showthread.php?t=103276
http://www.ukbusinessforums.co.uk/forums/showthread.php?t=98877
http://www.ukbusinessforums.co.uk/forums/showthread.php?t=152271

I'd happily go to court as a witness.

 

[jon1984]

Thanks. Yes it's been stressful. We should of read up on these people before we took it out.

 

[S-Marketing]

Just don't forget, when you post on this forum, you are posting as a director of Oakeydoke. You might want to stick purely to facts.

 

[jon1984]

Don't worry we have factual evidence and it's all recorded. We just want to save people their hard earned money and a experience from like ours

Thanks all

 

[jon1984]

The more i read the worse it gets

http://www.complaintsboard.com/complaints/webcreation-uk-c436377.html

 

[thelegalstop]

Hi jon1984, I am sorry to hear about your negative experience. I don`t know them, but just googled their name and it showed me many reviews - did you read them, before assigning the project to this company?

 

[1starsbaby]

We had a similar horrendous experience with Webcreation - it took over 9 months to create a very unsatisfactory ecommerce site. Their designers are based in India apparently, so there's no chance of communicating directly with anyone.
I feel sorry for anyone who loses money and sleep to appalling companies like Webcreation. Be warned.

 

[leemason]

I've used an Indian based company for a few things and they have been great so I don't think that you can point the finger at that as the root always. I suspect that they just do not manage the relationship with their developers properly or don't know how properly to specify the development.

 

[FIZIX Agency]

Short of going to court against them there isn't much you can do now but take the experience away and learn from it.

I think the most important thing here is to ensure you have a decent contract in place that has milestones in suitable places. If things are not up to scratch come the milestone then you deal with it.



For example:

1. You say the design was rubbish and they tried to sign the design off on a homepage design.

Why on earth did you accept that?

A milestone isn't work done and paid. Its progress made, satisfactorily and paid. At that point you should have said no, that you need the design doing properly and fully and that it has to be up to whatever standard you are expecting.

So if you hire an agency or freelancer in the future, ensure that there are sufficient milestones, review the deliverables on each milestone comprehensively and if anything isn't right, say so and make sure its dealt with.


2. You say that several basic features were missing. Again down to milestones, your biggest serving of protection. You should have more than one development milestone, these milestones.

For example an "alpha" that outlines the basics, and then depending on project size, further milestones that evolve the product further.

Again, if anything is missing that should be there; done sign off on the milestone.

These are your biggest protection; so make sure they are defined and don't just flow through them if you aren't happy.

If they then refuse to ammend any wrongs then you terminate on them.

Hope this helps you for the future.

 

[Sha.Daly]

Hello All, I am very sad to say I have used WEBcreation (wish I had checked them out more thoroughly) I am still without my website, Ive paid extra for API integration with parcel force, and a few other bits. My question is, can I get the website back of them and get someone esle to work on it for me? I have totally lost faith Im a techno phob so please excuse me if my question is daft!

 

[fisicx]

You will not be able to get the site off them. And very unlikely you will get your money back. Sorry to hear your story but your only real option is to start again. They outsource everything and the overseas developers are mostly useless. Nothing they do meets current standards.

 

[Clinton]

Hi jon1984, I am sorry to hear about your negative experience. I don`t know them, but just googled their name and it showed me many reviews - did you read them, before assigning the project to this company?

I'm wondering about this too.

I'm surprised how often people hire firms to perform an important job ...without doing any basic due diligence on them. In my industry they hire brokers to sell their businesses without doing the most cursory checks into the literally thousands of complaints online against some business brokers.

I won't say it serves the OP right for not checking them out first, but I will say that he shouldn't be surprised to find himself where he is now.

 

[Alan]

What would be neat is if the OP posted their decision factors for chosing WebCreations.

I suspect price (rather than value) may have been a major component, but i don't know.

 

[Alan]

p.s. an interesting thing is Trust Pilot give them 9.1 out of 251 reviews - which asks questions about trustpilot in my mind

 

[fisicx]

There used to be many threads on UKBF about dodgy SEO companies that have now been removed for legal reasons. All of these companies had glowing reviews - mainly because they put a lot of effort into hiding bad reviews.

Iffy website builders are in the same game.

 

[SEO ProjectSuite]

Their price says it all.

Developer hours costs ~ £90-£120.

Preparation of documentation, designing model, architecture, etc. etc. will take at least 10-15h for small project. Another up to 100 hours of development + 10-15 hours of testing.

Basic project pretty much have to cost at least £5000 if you want to have it dony by UK graduated software engineer and company following best industry standards.

Of course non of free or off the shelf product would surivive serious traffic so everytime when you'll going with a cheap/free solution you are creating a huge constrain for your business, advertising and growth.



There is no other way around , proper web application (ecommerce, panels etc.) needs a planning and designing stages, those are expensive and necessery to build high quality web application (or any other software).


If you are approaching a web development company which tells you that, they can do a free proposal for you... Well run away. Project proposal on average takes ~8 hours (small project) to prepare and should cost at least £300. How could you get a good quality in a price of a proposal ?


Software development is a very complex and expensive process, you do not like the fact that developer are in India, but how could you expect to get UK software engineers in roughl cost of 3 hours of their work ???

Same as someone would like to buy car that is better than Lamborghini in a price of Ford Mondeo...

 

[fisicx]

I think your sums are a little misplaced. It doesn't cost anywhere near that much for a simple site. Even adding an API won't cost the sort is sums you suggest.

You can pay £5000 for a site if you want but most can be built for far less.