Does anyone have a good word to say about YODEL?

[Leather Briefcase Company]

Yodel have just left a parcel with an item worth £200 by our front door.
A large sign is there, asking for this NOT TO HAPPEN DUE TO PREVIOUS THEFTS.

We have not found any way to talk to or email a living person to bring this to their attention.

Interestingly, other people with a Yodel problem have left helpful phone numbers on the net, but guess what, they are no longer are functioning.

 

[Deleted member 237685]

twitter.com\yodelonline

 

[Leather Briefcase Company]

YodelVerified account
@YodelOnline
Welcome to the official Twitter feed for Yodel. We're here between 9am - 5pm Mon to Fri. Track your parcel at http://www.myyodel.co.uk

Thanks for the suggestion.
But I do not want to tweet and track, I want to contact a manager.

 

[Deleted member 237685]

Sorry, you misunderstood me. You need to send them a public message via Twitter asking why they keep ignoring your sign . They'll probably follow you and then ask you to DM them with details, at which point you can get a name and an email address from them and carry on from there.

Make sure that you make the message public by not starting it with @YodelOnline (eg Why do @YodelOnline ignore my delivery instructions after several thefts?)

 

[Deleted member 237685]

PS: Zafari is beautiful!

 

[Leather Briefcase Company]

It wasn't obvious, but found a contact method, and got a very quick response as follows:-
{ well done Customer Services }

"Please accept my sincere apologies that you have had cause to complain to Yodel regarding this issue.

I am very sorry for the way in which your shipment has been handled. This shipment was dispatched on a service which allows items to be left in a safe place without a signature. However, our couriers have strict guidelines governing when and where a shipment can be left safe, and clearly in this instance they have not been followed.

I have forwarded your comments to the management team of the relevant service centre and asked that the courier responsible is spoken to and asked to ensure that more care is taken and such errors do not occur in future.

Once again, please accept my apologies for your poor customer experience. Should you have any further questions or comments please don't hesitate to get in touch.

Kind regards

Oliver
Customer Advisor
Yodel Customer Services

----- Original Message -----
From: [email protected]
To: [email protected]"

 

[Bill1954]

Strange, we use Yodel but our service is tracked to the door and must be signed for, I guess they must have an economy service. My grouch is with Myhermes, despite notes on the door telling them to leave parcels with a neighbour if we are out, they still put our parcels in the recycle bin. If one goes missing it will be on their heads.

 

[WillLoxley]

Do any delivery companies have decent reviews?

 

[Bill1954]

Like most things in life, people are quick to give bad reviews, not so fast to give good reviews. I suppose when you look at the many thousands of parcels in transit every day there are always going to be things going wrong

 

[roydmoorian]

You want a good word about YODEL ...... They are better than HERMES

 

[RogerBa]

You want a good word about YODEL ...... They are better than HERMES

Well I'd certainly put the two of them towards the bottom of the list, but probably the other way round.
This week alone Yodel failed to turn up to collect 2 days running, not a word from them, and you have to wait till 7.00pm as that's their quoted latest collection time. Normally I wouldn't have used them but the parcel was just a bit too big for our usual carrier, thankfully that's the last of a one off item and we will not be using Yodel again.
By choice we use Interlink or UPS, neither have let us down, but I'm sure carriers being carriers somebody will have bad experiences.

There must be a reason Yodel have been voted worst UK carrier for 2 years running
http://www.theguardian.com/money/2014/jan/10/yodel-worst-parcel-delivery
My guess is if your not Amazon you come pretty low down in their priorities

 

[roydmoorian]

This week alone Yodel failed to turn up to collect 2 days running, not a word from them, and you have to wait till 7.00pm as that's their quoted latest collection time.

If the consignment hasn't been collected at least you know where it is ! !

 

[gibby]

Yodel are awful and we would hate to push them onto our customers.
Yodel owe us money and they refuse to reply to any emails or calls.
Earlier this year they delivered to a unit near us and the driver reversed into our glass doors, breaking the glass and then drove off.
I spent ages contacting them but they never bothered to return a single message.
Avoid Yodel at all costs

 

[fisicx]

None of the couriers are much use. Most online stores seem to use them and they all deliver during the day when (surprise, surprise) no-one is home.

No matter how many note you put on the door/gate/bins they are all ignored.

Had a bloke a few weeks back not even bother to bring the parcel to the door - he got out the van with the 'sorry I missed you' note in his hand.

 

[japancool]

You want a good word about YODEL ...... They are better than HERMES

No, they're not.

We use Hermes, and have only once had a problem with a parcel being delivered to the wrong place, out of around 1000 orders.

 

[Quickpacksupplies]

Hermes are not that bad, they are just not accustomed to large businesses more so for the small individual sellers.

YODEL - Oh dear my ears hurt everytime i hear this word...

 

[JEREMY HAWKE]

You get what you pay for I don't see what the problem is . If you pay £5 you get £5 worth of service !!

I would say you got five pounds worth of service . Would you take a box 300 miles then sit on somebody's lawn under your umbrella with a Ginsters pasty until they get home for £5 !!!!!

I feel sorry for them they bring to you the cheapest way to move something and all you do is run them down .You ordered the parcel its your responsibly to ensure somebody is at home to receive this item . Poor old Yodel or what ever they call themselves these days !!

 

[james@alpha]

I courier loads of items every week. For small items I use Hermes and have not had a single issue. For large items I use city link and again only one issue in 8 years so that's pretty good

Ref yodel, they took over from DHL in my area a few years ago, the items I ship are heavy and fragile sometimes, the driver was collecting 6 boxes so I helped him to his van. He opened the back door and literally threw the items into a big pile of boxes which looked a mess and drove off!!

I will NEVER use Yodel again!!

cheers james

 

[garyk]

Do any delivery companies have decent reviews?

Agreed. I was on the wrong end of a delivery from the equally inept dpd. I had ordered a signed limited edition vinyl album (1of only 100) so you would think that something like that would absolutely require a signature?

Nope, they just left it. But thats not all, they delivered to our village but to the wrong street and wrong house number! How can you get that so wrong! Luckily I managed to get it but this was something that whilst being only worth what someone is prepared to pay is completely irreplaceable.

 

[Paul Norman]

Yodel do seem to have a bad reputation. However, they suffer the same basic problem that all delivery companies have to endure. The bloke driving the van really, deeply, does not care about your notice, your parcel or you.

Of course, that is not true of all the drivers. Or, probably, most of them. But when you get a rogue driver, and it is not uncommon, no matter whose name is on the side of the van you are going to undo all the systems and processes that went on before.

 

[japancool]

Agreed. I was on the wrong end of a delivery from the equally inept dpd. I had ordered a signed limited edition vinyl album (1of only 100) so you would think that something like that would absolutely require a signature?

Nope, they just left it. But thats not all, they delivered to our village but to the wrong street and wrong house number! How can you get that so wrong! Luckily I managed to get it but this was something that whilst being only worth what someone is prepared to pay is completely irreplaceable.

I was on the wrong end of a collection from DPD, where I booked 3 parcels and they simply didn't turn up to collect them.

 

[14Steve14]

I have had no troubles with hermes myself until something did go wrong. A collection was missed two days running. (I did find out from the usual courier that a family member had died and cover was supplied by hermes). I eventually sent by another courier next day delivery and the customer got their items. I then had to contact hermes customer support to try to get a refund. What a joke that was. I was eventually told that I could not have a refund as the parcel was being tracked. Just before I made the call the item was still at the awaiting collection stage. They didn't even have it. 14 days later and its still out with courier awaiting delivery. I can feel a claim for undelivered parcel coming on. Their customer service has to be the worse available, but now I have said that, I bet there are worse.

 

[japancool]

I have had no troubles with hermes myself until something did go wrong. A collection was missed two days running. (I did find out from the usual courier that a family member had died and cover was supplied by hermes). I eventually sent by another courier next day delivery and the customer got their items. I then had to contact hermes customer support to try to get a refund. What a joke that was. I was eventually told that I could not have a refund as the parcel was being tracked. Just before I made the call the item was still at the awaiting collection stage. They didn't even have it. 14 days later and its still out with courier awaiting delivery. I can feel a claim for undelivered parcel coming on. Their customer service has to be the worse available, but now I have said that, I bet there are worse.

If find their customer service ok as long as you actually speak to someone rather than using their webchat. But they've now taken the contact number off their website, so once you get hold of it, note it down!

 

[gibby]

Sadly it looks like we will have even less choice in couriers, City Link are expected to dissapear according to 2 drivers from other firms today.

 

[japancool]

Sadly it looks like we will have even less choice in couriers, City Link are expected to dissapear according to 2 drivers from other firms today.

No real loss.

 

[Karimbo]

Also, please protest with your supplier. Inform them that you are not happy with them using Yodel and Myhermes.

It's the couriers business model which inherently causes this, the drivers get paid 90p or something per item. So it's in their interest to get the items off their hands ASAP. Because they don't want to be doing a 2nd delivery attempt for the item. I'm guessing they will never get paid for a failed delivery as either.

The choice seems to be. Pay £10 per package for a respectable company like DPD,DHL or UPS to deliver the package.

Or pay £3.50-4 for myhermes/yodel and cross your fingers and hope it gets there.

 

[japancool]

Also, please protest with your supplier. Inform them that you are not happy with them using Yodel and Myhermes.

If you are not happy with your supplier using MyHermes, you should definitely protest and make them aware that you are more than happy to pay the extra cost to have your goods delivered via Royal Mail's tracked and signed for service.

Or pay £3.50-4 for myhermes/yodel and cross your fingers and hope it gets there.

How many issues have you personally experienced with sending out parcels via Hermes?

 

[Talay]

City Link clown screwed up yesterday. Only option is to collect from 20 miles away. Can you find a number to speak to them ?

Like hell can you.

 

[Jayser100]

In answer to your original question: No

 

[Karimbo]

How many issues have you personally experienced with sending out parcels via Hermes?

I have only sent a handful of products using myhermes and they all arrived at their destination. I use them when I'm doing a house clearout on ebay where I am willing to save £3 and risk losing the items altogether.

Each time the paltry insurance cover of £50 is worth more than the value of the item so I really didn't care if it got lost or not.

I would never use them for my business. As a buyer I had one business purchase item go AWOL.

myhermes driver apparently delivered the item at 10pm on a Friday to my house. I was actually home that evening and nobody knocked. With e-signatures it's actually worse because people can just write a line and there is no way of identifying who signed for a product.

I'm certain the driver thought it was a valuable item and just nicked it, and just wrote a scribble to claim it was delivered.

 

[japancool]

I have only sent a handful of products using myhermes and they all arrived at their destination. I use them when I'm doing a house clearout on ebay where I am willing to save £3 and risk losing the items altogether.

Each time the paltry insurance cover of £50 is worth more than the value of the item so I really didn't care if it got lost or not.

Insurance of £50 is standard across pretty much all couriers. You can pay for more if you require it.

I would never use them for my business. As a buyer I had one business purchase item go AWOL.

myhermes driver apparently delivered the item at 10pm on a Friday to my house. I was actually home that evening and nobody knocked. With e-signatures it's actually worse because people can just write a line and there is no way of identifying who signed for a product.

I'm certain the driver thought it was a valuable item and just nicked it, and just wrote a scribble to claim it was delivered.

Parcels get lost with every carrier. You're basing your view on one bad experience. I just sent a parcel with Royal Mail that was apparently signed for but didn't arrive. I wouldn't judge them on a single incident. And e-signatures are used by DHL, DPD, FedEx, UPS and any number of other companies. Anyone can scribble and give a false name, what does it being electronic have to do with it?

You've sent parcels with Hermes and they've arrived. So what is the problem exactly?

 

[Karimbo]

Parcels get lost with every carrier. You're basing your view on one bad experience. I just sent a parcel with Royal Mail that was apparently signed for but didn't arrive. I wouldn't judge them on a single incident. And e-signatures are used by DHL, DPD, FedEx, UPS and any number of other companies. Anyone can scribble and give a false name, what does it being electronic have to do with it?

You've sent parcels with Hermes and they've arrived. So what is the problem exactly?

No, it was no lost, it was fraudulently marked as received when it wasn't. Every carrier uses electronic signatures but most will actuallly get the name of the person who signed for it. I had a few instances when my clients would claim not to have received our package because it got muddled up in their mail room somewhere but I was able to track and get the name of the person who signed for it in the tracking and relay that information which helped locate the item.

With yodel/hermes there's no chance. They just want the occupant to swipe their reader with a pen. If that's the case what is the bloody point of signing, there's no traceability what so ever.

 

[japancool]

No, it was no lost, it was fraudulently marked as received when it wasn't. Every carrier uses electronic signatures but most will actuallly get the name of the person who signed for it. I had a few instances when my clients would claim not to have received our package because it got muddled up in their mail room somewhere but I was able to track and get the name of the person who signed for it in the tracking and relay that information which helped locate the item.

With yodel/hermes there's no chance. They just want the occupant to swipe their reader with a pen. If that's the case what is the bloody point of signing, there's no traceability what so ever.

When our delivery went wrong, they were able to ascertain that the courier delivered it to the wrong building. It wasn't an issue, nor was it difficult to ascertain. Did you contact the seller to find out what happened to the parcel?

Having just sung their praises, Hermes currently have a delay of up to 5 working days on parcels, which is not helpful.

 

[RogerBa]

Quote from MyHermes:

Due to a fire at our main hub, deliveries may be delayed for up to 5 days. No parcels were damaged and we’re working as fast as we can to resolve this. Apologies for any inconvenience caused. Thank you.

That's not going to help anybody, at least no parcels were damaged.
I find them reasonably good, and quite handy with drop off or collect options, not first choice but a good alternative, just not right now!

 

[Karimbo]

they put the building inspector on 90p per fire drill it seems.

 

[Nuno]

Yodel do seem to have a bad reputation. However, they suffer the same basic problem that all delivery companies have to endure. The bloke driving the van really, deeply, does not care about your notice, your parcel or you.

Of course, that is not true of all the drivers. Or, probably, most of them. But when you get a rogue driver, and it is not uncommon, no matter whose name is on the side of the van you are going to undo all the systems and processes that went on before.

And they might not care as they have no job security and are on minimum wage. As above in Jeremy's post, you get what you pay for.

In a way I think moans about couriers are like moans about the banks.
"The bank treated me dreadfully just because I took some of their money without asking when I went into the red on my free account blah blah."
Therapy by Griping.
(Guilty yer Honour)

 

[gibby]

More issues with Yodel today.
We have been expecting a trade order for a few days.
As usual it was due to be delivered yesterday and we got the useful email to say it was coming.
Today they tell us we were closed when the driver arrived at 5pm, which is a lie.
Sadly its not even on the van for delivery today.
Another complaint has gone into our supplier.

They used to use Fedex who have always been brilliant with no damages and nice n early delivery..
When they moved to Yodel the 1st 3 orders were badly bashed and many items broken.
This resulted in wasted time having to clean up the other items and taking pics to inform the supplier, then waiting weeks for a refund.
To resolve the issue the supplier now uses boxes within boxes and tons of packaging.
Im sure this must cost them more in packaging and time than the small amount saved with yodel prices

 

[Red Wood]

yea - they are crap

 

[gibby]

To our dismay a yodel depot sprung up near to our premises, yesterday.
We now see why they have such problems.

All of a sudden lots of cars (not vans) turned up and blocked up the ind est.
Lots of large black bags are then dumped outside for the car drivers to rip apart and drag all of he parcels out, scan them and throw into the back of the cars.
I would hate to be one of the ppl who ordered pillows as there were feathers all over the place along with alot of rubbish. I imagine this organised chaos must result in alot of damages.

 

[Anonymouse72]

are Yodel going into complete meltdown at the moment? the number of complaints online is huge.

they've had a parcel of mine since last Thursday, sent on a 48 hour service, & it only left the main Leeds service centre last night to reach (what i hope is) my local hub this morning. my supplier chased up with them yesterday & they were assured that delivery would be made before this Saturday. the tracking page still just says delayed...

not sure where the person posting got this info, perhaps an employee, but this appears to be the lastest info online "Yodel Have Given up picking up Parcels from Collection points until at least Monday as they have run out of space in Central and Local Hubs and Depots. The Backlog goes back into November."

edit: just checked the actual location of my parcel, it's moved from Leeds to Oldham overnight & so still miles away from me, perhaps we've gone for the Snail delivery option on this one!