Credit card charges

[PaulaS]

Small hotel. Average gross gross takings on credit cards around 110k per month. Overall the charges average 1.99%. Uses one of the "big" companies (e.g. not the like of Zettle/Dojo etc).

Does this seem reasonable?

 

[tertius]

Small hotel. Average gross gross takings on credit cards around 110k per month. Overall the charges average 1.99%. Uses one of the "big" companies (e.g. not the like of Zettle/Dojo etc).

Does this seem reasonable?

Sounds about right to me. I'd be glad to hear of ways to get it much lower than that ?

 

[Paul Kelly ICHYB]

NO.

you need someone to review that.

Your transaction charges should be a lot less and, with the right provider, your bill should reduce by a lot - over half?

• Who are you using?
• When was the last time you ask them to review your rates? You should do this every 3-6 months, especially if your card turnover increases.
• You should not be paying transaction charges outside of base transaction i.e. no 'x pence per tx or monthly fees
• PCI charges are debatable as well

 

[PaulaS]

NO.

you need someone to review that.

Your transaction charges should be a lot less and, with the right provider, your bill should reduce by a lot - over half?

• Who are you using?
• When was the last time you ask them to review your rates? You should do this every 3-6 months, especially if your card turnover increases.
• You should not be paying transaction charges outside of base transaction i.e. no 'x pence per tx or monthly fees
• PCI charges are debatable as well

Thank you that is what I suspected. This is with Trust Payments but it's via the company that provides the front desk system for the hotel, it was on their recommendation. I will investigate/complain further.

 

[JEREMY HAWKE]

Yes I also get wound up over WP prices but they do give us a quality service and the customer gets a professional payment method presented to them