cancelling direct line insurance

[Bigbmxdave]

Ive just rang direct line to cancel the car insurance policy I have them and was told that I cannot do it over the phone. I need to send a covering letter along with my certificate of insurance and £26 before they cancel it.

Is there any reason I shouldn't just phone my bank and ask them to stop all payments to Direct Line? Saving myself the hassle of finding this certificate and writing a letter and saving myself £26?

 

[Bigbmxdave]

Just rang them again and asked what the correct action to take would be if I couldn't find my certificate and was then told that their policy had recently changed and I didn't need to send in the certificate and could now cancel over the phone.

The two calls were half an hour apart.