Canada Theft Help - Amazon

[Porky]

@AmazonGeek or anyone with experience of this- desperate to know what to do.

I shipped 3 boxes of a specific toy product to Amazon FBA canada.
Box one - 26 full Sets
Box two - 150 units of product
Box three - 100 units of product

The items cleared customs in Canada and went on to Canada ON FBA for processing.

All three boxes were delivered and UPS say someone called Dave took them in.

Amazon listed all as inbound then said discrepancy- no units arrived.

I raised the issue, they investigate, say no units - you can claim for manufacture cost blah blah. Manufacture cost circa £3k - retail value £10k

Today, I discovered that a small business in Canada is selling my products via Ebay. I know they are mine because they are an exclusive product. So either this business is handling stolen goods or they are part of this organised theft.

They picture the front of my product out of the packaging but not the back which will have my bar code sticker - they could take all the bar code sticks off it, the box product has our label on the back and is in a sealed plastic bag with the Amazon bar code on it but even removing it the plastic boxes are identifiable and the product is.

I have messaged the ebay business told them to cease selling my stock and send my stock to the UK otherwise will contact the police in Canada.

Amazon meanwhile just couldn't care less, just get the run around by inexperienced staff meanwhile im being robbed blind.

To add insult to injury im paying Amazon marketing fees to promote my product online and off and ebay and this robbing scumbag is taking orders on my product - 10k retail value

Im so upset about this i can't breath, I feel powerless and nobody cares. I dont know if I should get the UK police involved, Canada police I just dont know best action here

Help

 

[Toprated]

@AmazonGeek or anyone with experience of this- desperate to know what to do.

I shipped 3 boxes of a specific toy product to Amazon FBA canada.
Box one - 26 full Sets
Box two - 150 units of product
Box three - 100 units of product

The items cleared customs in Canada and went on to Canada ON FBA for processing.

All three boxes were delivered and UPS say someone called Dave took them in.

Amazon listed all as inbound then said discrepancy- no units arrived.

I raised the issue, they investigate, say no units - you can claim for manufacture cost blah blah. Manufacture cost circa £3k - retail value £10k

Today, I discovered that a small business in Canada is selling my products via Ebay. I know they are mine because they are an exclusive product. So either this business is handling stolen goods or they are part of this organised theft.

They picture the front of my product out of the packaging but not the back which will have my bar code sticker - they could take all the bar code sticks off it, the box product has our label on the back and is in a sealed plastic bag with the Amazon bar code on it but even removing it the plastic boxes are identifiable and the product is.

I have messaged the ebay business told them to cease selling my stock and send my stock to the UK otherwise will contact the police in Canada.

Amazon meanwhile just couldn't care less, just get the run around by inexperienced staff meanwhile im being robbed blind.

To add insult to injury im paying Amazon marketing fees to promote my product online and off and ebay and this robbing scumbag is taking orders on my product - 10k retail value

Im so upset about this i can't breath, I feel powerless and nobody cares. I dont know if I should get the UK police involved, Canada police I just dont know best action here

Help

Better way - sell and ship directly since your items are exclusive you will find your customers. D2C

 

[WaveJumper]

@Porky sorry to hear of your issues very frustrating, I cant offer any help other than thinking maybe you could report seller to eBay. Hope you can get something sorted all the best

 

[AmazonGeek]

@AmazonGeek or anyone with experience of this- desperate to know what to do.

I shipped 3 boxes of a specific toy product to Amazon FBA canada.
Box one - 26 full Sets
Box two - 150 units of product
Box three - 100 units of product

The items cleared customs in Canada and went on to Canada ON FBA for processing.

All three boxes were delivered and UPS say someone called Dave took them in.

Amazon listed all as inbound then said discrepancy- no units arrived.

I raised the issue, they investigate, say no units - you can claim for manufacture cost blah blah. Manufacture cost circa £3k - retail value £10k

Today, I discovered that a small business in Canada is selling my products via Ebay. I know they are mine because they are an exclusive product. So either this business is handling stolen goods or they are part of this organised theft.

They picture the front of my product out of the packaging but not the back which will have my bar code sticker - they could take all the bar code sticks off it, the box product has our label on the back and is in a sealed plastic bag with the Amazon bar code on it but even removing it the plastic boxes are identifiable and the product is.

I have messaged the ebay business told them to cease selling my stock and send my stock to the UK otherwise will contact the police in Canada.

Amazon meanwhile just couldn't care less, just get the run around by inexperienced staff meanwhile im being robbed blind.

To add insult to injury im paying Amazon marketing fees to promote my product online and off and ebay and this robbing scumbag is taking orders on my product - 10k retail value

Im so upset about this i can't breath, I feel powerless and nobody cares. I dont know if I should get the UK police involved, Canada police I just dont know best action here

Help

Sorry for the slow reply. I was out of the country until last night. I am going to lay out Amazon's rules below. Please don't think I am patronising you and I am sure you are doing everything by the book, but just in case...

Products sent into FBA must be labelled correctly. This means either manufacturer barcodes or FNSKUs. If you are set up for one type and send in with another, then products will get stranded. This is also in the middle of an overhaul so you should have received an email from Amazon telling you which products will need FNSKUs (i.e. they are not eligible for manufacturer barcodes).

If the labelling is wrong then Amazon will not connect the products to your account and they will become lost in the system. Yes they should be able to, especially if the cartons are labelled correctly...but they don't.

They will then do one of three things:

1 - find them later and connect them to your account (getting rarer and rarer these days)
2 - take ownership of them and sell them on the ASIN (potentially one you have created if it is your brand)
3 - liquidate them as part of a pallet to people off Amazon

It sounds like #3 is what has happened here and unfortunately the people that bought them have done nothing wrong so I am not sure how far you will get with that.

This opens up all kinds of questions about whether Amazon can/should be able to do this but none of that helps you. The first thing to work out is if you have done anything wrong and start from there.

If you want a quick zoom, PM me and I will have a look to see if I can spot anything obvious.

 

[Porky]

Thanks for taking the time to reply

The goods labelled 100% correctly and I recently sent small quantities of exact same product with exact same labels and all three arrived, indexed and listed.

Frankly the more I read about Amazon either selling products off or giving you the manufacture price and selling it into platform for own profit the more im starting to despise them.

Its an unstoppable monster now playing by its own rules and shafting small retailers in the process.

 

[AmazonGeek]

Can't say I disagree. There are some really bad downsides to selling on Amazon and it can be very frustrating. However, no business is perfect and no matter what you do there will always be problems. On balance, I still find Amazon a fantastic business model despite all the frustrations.

If you had told me 10 years ago that you could have an international business with no staff, warehousing, customer support, etc that pretty much runs on autopilot I would have said you were crazy.

I have effectively one product (6 variations) that turns over big 6 figures in 11 countries and I barely need to look at it. Everything just runs automatically and the last customer email I had to deal with was in June. And I have dozens of clients in a similar position.

By the way, if you haven't seen this then make sure you get involved...

Amazon Third-Party Seller Compensation Claim | £2.7 Billion Legal Action

If you sold on Amazon UK between June 2018 and June 2024, you might be entitled to compensation due to Amazon's alleged anti-competitive practices. Join the £2.7 billion collective claim led by Professor Andreas Stephan.

amazon3psellerclaim.com

They want to hear about any cases where Amazon is abusing competition law. They don't want to hear about anything else. All UK sellers are automatically opted in by the way so if the case is successful everyone will get a payout.

Make sure you follow them everywhere and if you have anything specifically related to abuse of competition let me know and I will introduce you to Prof Andreas. I had a Zoom with him and the legal team a couple of weeks ago. I want as much as anyone for Amazon to behave fairly. As they say, power corrupts and absolute power corrupts absolutely.

 

[eteb3]

3 - liquidate them as part of a pallet to people off Amazon

If this is what’s happened then…

I’m sure Amazon has all the legal sewn up, but on the face of it they don’t have title to these goods, so they are guilty of conversion (civil “theft”) - if not theft itself.

That means they have no title to pass to your eBayer, which means you could possibly have a claim in conversion against that person in turn.

Whether fighting that as a civil claim in Canada, from here, is worth £10k pro-rated for risk, I doubt; but it may be an option.

On the other hand if you’re really confident it’s a crime, then Canadian police are the people to report to.

 

[Porky]

@eteb3
Thank you for taking the time out to post that - very interesting.

Im in a place at the moment where im annoyed at Amazon because of their couldn't care less attitude and just total diabolical customer services that just shut down tickets with scant regard for the businesses that support them - thats the one side

And on the other im hopping mad that my own exclusive product is being sold under me in Canada by at best someone that brought the goods auctioned off if that was the case (no idea but all in about a 10 week window really?) Or at worst stole the goods or dealt in the stolen property from amazom warehouse.

Nothing being done about it. This is why this is allowed to happen.