Are Evri really that bad?

[japancool]

But was it YOUR bin?

Fortunately yes, it was within my property grounds.

 

[japancool]

Good job it wasn't bin day! I was using UPS, collection point next door - £4.99 for most of my parcels. Then it went to £5.99, and UPS has no Saturday collection and often Monday collection is too early for me to get Friday-sunday sales boxed up and packaged in time. I went to Royal Mail - tracked 24 is £4.19 - and usually not too bad - but a couple of parcels have been severely delayed, so much so that a replacement sent out arrives first, then the customer wants reimbursing for the return of the duplicate! Often the tracking doesn't work. The post office take it and it shows nothing until it shows delivered.

Yes, but that bin doesn't have a lid, and it started to rain not long after I got home!

 

[Mark T Jones]

I'm not a regular user of delivery services, but have just got rid of loads of stuff on ebay.

Mostly Evri - no complaints

One Royal Mail, which ended up being expensive because it marginally exceeded 'large letter' parameters

 

[Bookseller]

Well, I just had an Amazon delivery left in a bin.

The other day our neighbour (different house number on door) found an Amazon delivery for us which had been sitting for weeks *behind* his outdoor storage box, between it and the wall. Frequently delivery drivers put stuff in his storage boxes - but behind them?? He only found it because he was doing some maintenance/reorganization in his yard.

 

[Brenda Shine]

In the past I've always been the recipient and more often than not they'd just leave the parcels on our doorstep without even ringing the bell.
Sometimes we were home, sometimes we weren't.

Once they delivered it with the usual 'handed to resident' mentioned on the tracking.
The photo showed the parcel on a doorstep. Not our door step, not even the same door number as ours!

Last Month I decided to start my own small business. I don't sell many items, maybe 4-6 a week.
Less than 10 sales in Evri had lost one of my sales...

Since then, it's taken almost 3 weeks to try and get the refund out of them. Went through the chat bot, a couple of emails and finally the claim form on their site.
A week after submitting the first claim I'd heard nothing back.
Two emails on and today they've asked me to submit my claim on the site again (hence me leaving reviews/commenting on forums today).

Have to wait and see what happens now but I don't think I'll ever get the money back from them, even though it's only an £8 claim.

I make less than £1 profit on anything I sell, if they keep losing parcels and not refunded me it'll wipe out all my profits and I may as well shut down shop as I can't make anything if I use RM.

 

[fisicx]

I make less than £1 profit on anything I sell, if they keep losing parcels and not refunded me it'll wipe out all my profits and I may as well shut down shop as I can't make anything if I use RM.

Hi @Brenda Shine and welcome to UKBF. You will get losses and you will get returns. It's the nature of the online retails. If you are making less than £1 profit per sale you need to reassess your business plan.

Your £8 refund is irrelevant to Evri. They really don't care. Sorry to be all doom and gloom but that's how it is.

As an aside, as a buyer we have never had a failed delivery with Evri. Out local driver is excellent.

 

[JEREMY HAWKE]

Hi @Brenda Shine and welcome to UKBF. You will get losses and you will get returns. It's the nature of the online retails. If you are making less than £1 profit per sale you need to reassess your business plan.

Your £8 refund is irrelevant to Evri. They really don't care. Sorry to be all doom and gloom but that's how it is.

As an aside, as a buyer we have never had a failed delivery with Evri. Out local driver is excellent.

I agree the product is priced way too low and if the OP increased sales significantly the operation could get out of control due to lack of funding from the cash flow

Remember where an organisation has delivery problems these problems grow at the same rate when a company grows I know some small businesses that employ a person just to sort out the delivery failures

 

[pentel]

As an aside, as a buyer we have never had a failed delivery with Evri. Out local driver is excellent.

As was ours.

Evri have a new contract they are forcing their drivers onto. This would have resulted in an alledged reduction of income of around £2000 per month for our usual driver. As a result our driver has left Evri and is now doing something different. He did provide an excellent service.

He did cover a very rural area so a lot of mileage was involved. I suspect the new contract may have been based on very local rounds with lots of deliveries close to each other.

Lets see what happens now!

 

[japancool]

I make less than £1 profit on anything I sell, if they keep losing parcels and not refunded me it'll wipe out all my profits and I may as well shut down shop as I can't make anything if I use RM.

Don't take this the wrong way, but your business model is wrong.

You have to factor in breakages, returns and losses into your pricing. The rate of these will be dependent on your industry, but if your gross margin is 16%, you leave yourself virtually no room for anything to go wrong. One single lost or damaged item wipes out a week of profit.

If you're competing on price on an £8 a pop item, it's not a viable business unless you can sell thousands. Increase your prices, lower your cost of sales, or find something else that you will make more margin on.

 

[Poseidon]

I trialled Evri recently following the RM price increase. After only four items I got an invoice from Evri claiming the package weighed over four times what it actually did. The contact information on the invoice was incorrect and it was extremely difficult to get through to someone to sort it out. I have moved backed to RM and I don't think I'll be moving again.

 

[Mark Chinery]

Brenda, tbh, if

In the past I've always been the recipient and more often than not they'd just leave the parcels on our doorstep without even ringing the bell.
Sometimes we were home, sometimes we weren't.

Once they delivered it with the usual 'handed to resident' mentioned on the tracking.
The photo showed the parcel on a doorstep. Not our door step, not even the same door number as ours!

Last Month I decided to start my own small business. I don't sell many items, maybe 4-6 a week.
Less than 10 sales in Evri had lost one of my sales...

Since then, it's taken almost 3 weeks to try and get the refund out of them. Went through the chat bot, a couple of emails and finally the claim form on their site.
A week after submitting the first claim I'd heard nothing back.
Two emails on and today they've asked me to submit my claim on the site again (hence me leaving reviews/commenting on forums today).

Have to wait and see what happens now but I don't think I'll ever get the money back from them, even though it's only an £8 claim.

I make less than £1 profit on anything I sell, if they keep losing parcels and not refunded me it'll wipe out all my profits and I may as well shut down shop as I can't make anything if I use RM.

Y

In the past I've always been the recipient and more often than not they'd just leave the parcels on our doorstep without even ringing the bell.
Sometimes we were home, sometimes we weren't.

Once they delivered it with the usual 'handed to resident' mentioned on the tracking.
The photo showed the parcel on a doorstep. Not our door step, not even the same door number as ours!

Last Month I decided to start my own small business. I don't sell many items, maybe 4-6 a week.
Less than 10 sales in Evri had lost one of my sales...

Since then, it's taken almost 3 weeks to try and get the refund out of them. Went through the chat bot, a couple of emails and finally the claim form on their site.
A week after submitting the first claim I'd heard nothing back.
Two emails on and today they've asked me to submit my claim on the site again (hence me leaving reviews/commenting on forums today).

Have to wait and see what happens now but I don't think I'll ever get the money back from them, even though it's only an £8 claim.

I make less than £1 profit on anything I sell, if they keep losing parcels and not refunded me it'll wipe out all my profits and I may as well shut down shop as I can't make anything if I use RM.

Brenda, tbh, if you only make £1, you should reassess your business model, especially if you didn't rate Evri as a consumer, why would you then choose them as a courier!

 

[japancool]

I trialled Evri recently following the RM price increase. After only four items I got an invoice from Evri claiming the package weighed over four times what it actually did. The contact information on the invoice was incorrect and it was extremely difficult to get through to someone to sort it out. I have moved backed to RM and I don't think I'll be moving again.

I just ignored all of those emails and never paid any of them.