Web Creation UK - anyone use them?

[SLF]

Wow, I never realised that starting a post with

"i've check out your website Pal...."

appears as aggressive. I would hate to think what appears as a death threat...

"I think your website sucks and is the worst i've seen in ages..."

 

[bcmedia]

I was polite if you are referring to my post! It was constructive and if your gonna come on a forum and make a recommendation based on your own experience and evidence, be prepared to back it up.

Where did you learn etiquette? The gorbals of Glasgow? (I'm Scottish before the PC squad kicks off).

lol "See you, Pal, your gonnae get it if ye don't fix yer site"

Joking aside, I see your point, but I think you could have sounded it a tad more diplomatically!

 

[SLF]

ah but I wasnt saying in that context, I was using the word Pal as a friendly word, rather than as 2 guys use it when squaring up to each other eg 'look, pal' - do you see what I mean? Its very very difficult when you type something and its read 2 ways. It sounded ok to me cos I wasnt thinking anything bad. I can now see how you guys must read it, but thats not what I meant it as. I wonder how many times your words have been misconstrued on the forum ion a way you never meant? you and many others plenty of times I suspect.

 

[Dan Healthcare4all]

Our site was created by them - the project was outsourced to India without telling us and took around one year to complete (nowhere near the estimated 6-8 weeks. The programmer's grasp of English left a lot to be desired and we now use another company to fix all the problems Webcreation left behind. Although we were initially pleased with the result (not the time taken), we now appreciate that their work was not of a good standard and we would have been much better off using someone else.
Please let me know if you need any specific information.
Daniel.

 

[SLF]

I often wonder if these kind of threads are posted on purpose to raise issues that can be googled, rather than a genuine query of how good they are.

 

[Virtually9-5]

I have not had an experience with the particular company but I do have to come to defence of reputable programmers based overseas. It is not possible these days to have every programming skill that a client requests however, I have built my outsource team of 16 who are based in UK, USA, Russia, China and India over 15 months and tested them with my own sites and graphics first. My team are fantastic their english is exceptional my web project manager who is based in India studied at Cambridge and worked in the UK for 8 years before returning back to India to start his own 8 strong web design company.

Certain companies in the UK outsource to India due to the cost savings however being the pesimist that I am I have always worked on a rate very close to the pound and given bonuses where they have worked above and beyond. My clients are delighted with both the service and standard of sites built. In the main is its down to your communications with your project manager/designer. I conduct a full client mock up proir to programming this ensures that the clients get want they want. I dont host any of my clients sites to ensure that they are fully in control of their domains and hosting.

I cant say it has been easy finding people you can trust but have found mine and we work fantastically as a team across all languages and time zones when the project demands - just gets a bit crazy when everybody is conferenced on googletalk.

If you need any assistance / advice shout... and we will try to help where we can, we have picked up several clients recently who have had a experiences similar and we have been able to help where possible.

Sam

 

[memyselfandi]

Hi,

I am new to this forum but have also had a bad experience with Web Creation UK. I now make all the alterations to the site myself and have had to learn everything from scratch.

I am having difficulty trying to find which shopping cart they use as I want to utilise SEO for all my products by using independent Meta Tags for each product. However I am struggling to find out how to do this so I am hoping that with the name of the shopping cart I may be able to find the code.

Hope someone can help.

Thanks

 

[fisicx]

It will probalby be a proprietry shopping cart - this means if you want any changes then you have to pay them.

 

[Becky Midgley]

Hi,

I am new to this forum but have also had a bad experience with Web Creation UK. I now make all the alterations to the site myself and have had to learn everything from scratch.

I am having difficulty trying to find which shopping cart they use as I want to utilise SEO for all my products by using independent Meta Tags for each product. However I am struggling to find out how to do this so I am hoping that with the name of the shopping cart I may be able to find the code.

Hope someone can help.

Thanks

Doesn't take a genius to work out that you are a competitor, so a little unfair of you to come on and slate Web Creation and claim you had to learn how to do everything from scratch. If this is the case, you have done very well by the looks of your website/company!

Our members are very savvy; they will sniff you out as a fraud!

 

[James.Dunford]

Wow i was considering using them as they are very local to me, about 15 minutes away! Glad i saw this!!

 

[memyselfandi]

If you mean I'm a competitor within web design then I'm sorry but your wrong. I have been on basic courses to learn basic PHP and HTML but thats about it. The alterations I have made on the site are very basic and have looked at other code on other pages and copied it where applicable.

I am a Graphic Designer by trade but have always struggled to understand the developing side of the web so I can confidently say I am not a competitor in anyway.

I have not slatted Web Creation UK, I stated that I personally had a bad experience which I have not gone into detail about as this is between me and Web Creation UK.

All I am trying to do is find out how to add meta tag info for each product as currently it displays the same meta info for each product which I have been told isn't the best way for Google and each product should have it's own Meta info. If I am wrong then I'm sorry to have bothered anyone.

 

[los_design]

Just to add my two penneth

As with every company, you can please some of the people, some of the time etc...

But when you are deciding to use a company, remain objective. Have clear expectations set in your own mind and convey them fully to the company whom you have approached.

For my part, this is how I would appraise a service (and this is what I convey to clients too)

1. Clearly define my project scope
2. Create a checklist of task I want completing
3. Define a FIRM completion time for the project
4. Impose strict time delivery penalties
5. Expose/probe for any hidden costs
6. FIX THE PRICE OF THE PROJECT
7. NEVER pay for a service/project unless you are comfortable
8. If it is a web design project, pay a DEPOSIT ONLY

If they do not wish to play ball with these requests, then IMHO, they are not worth dealing with,

 

[bdw]

I bet some of you guys who are praising outsourcing were the first to complain when your bank moved its call centre to Mumbai.

 

[finnarts]

Please, please please DO NOT use this company. I am about to embark on a legal battle with them. They do use overseas webdesigners, who I'm sure only get a fraction of the full commission cost. Ive had trouble from day 1 and will now have to pay another designer to fix everything.
I'm a reasonable person, who never complains about anything. But Ive been in floods of tears over this, and I always think if they're charging VAT, they must be generating a lot of business. But there are very few happy customers, and this company should be on Watchdog!!
Their site is very slick and inviting, but thats where it ends. The site they built was not worth the money I paid. Ive been stung really bad, and used money that I didnt really have to spare!

 

[iboxsecurity]

we have taken on board at least two clients who got ripped off by webcreation - lord knows HOW they get away with such shoddy work and service.

 

[finnarts]

I normally hate complaining and never make a fuss, but I feel now more than ever that Ive been ripped off by this company. The Asians who are building the site probably get a fraction of the money, while all the management lot are driving around in brand new Audis or better! I think we should complain to Watchdog and see them squirm!

 

[bdw]

Doesn't take a genius to work out that you are a competitor, so a little unfair of you to come on and slate Web Creation and claim you had to learn how to do everything from scratch. If this is the case, you have done very well by the looks of your website/company! Our members are very savvy; they will sniff you out as a fraud!

Becky, I am intrigued (and perhaps not quite savvy enough). How did you come to this conclusion?

 

[quikshop]

Becky, I am intrigued (and perhaps not quite savvy enough). How did you come to this conclusion?

Probably for the same reason I did. First time poster, nothing to offer but negative comments. The vast majority of first time negative posters are competitors of the company getting the criticism, the SEO threads are full of them

 

[bdw]

As I say perhaps I am not savvy enough but I fail to see how someone who sells ladies clothing could be in competition with a web design company? The subsequent reply from the "accused" suggested to me that the post was genuine enough.

I am just concerned that an admin saw something that triggered her accusations and I seem to be missing it?

 

[bobbyparker]

I am currentely under contract with Webcreation UK. It's very misleading, they pitch to you and make everything sound great without any indication that they're going to send the project to India.

There's SO many spelling mistakes it's untrue, and it takes days to get them fixed.

I've currentely paid 75% of the total fee, unfortunately that business went down now I'm stuck with the site and the remainding 25% still needs to be paid.

I'd be grateful if somebody could check over my site?


http: //dev.webcreationuk.com/bhushan/bobby/cart/index.php

 

[Esk247]

But how do they keep going and generating return customers when there are supposedly so many bad stories about them?

If a web designer makes a hash of things locally they disappear pretty quick, mistakes are ok but over charging or ripping people off lands you in hot water and your business quickly goes under.

 

[bobbyparker]

I think it depends which designer you get given...

 

[bdw]

But how do they keep going and generating return customers when there are supposedly so many bad stories about them?

Simply because most people do not do their homework properly and take their claims at face value.

If a web designer makes a hash of things locally they disappear pretty quick

I don't think so. Most web designers work nationally or even internationally. I could not sustain my business through local work. This means that local reputation may not be that important.

 

[dingbat]

But how do they keep going and generating return customers when there are supposedly so many bad stories about them?

If a web designer makes a hash of things locally they disappear pretty quick, mistakes are ok but over charging or ripping people off lands you in hot water and your business quickly goes under.

Combination of which designer you get and how easily satisfied people are.

I've had plenty of experience of web designers. This trade is giving car mechanics and builders a run for their money when it comes to rip offs and dodgy work.

 

[DesignerNick]

Simply because most people do not do their homework properly and take their claims at face value.


I don't think so. Most web designers work nationally or even internationally. I could not sustain my business through local work. This means that local reputation may not be that important.

I have to agree. I am currently doing some work for a German company as well as people in the US.

The % of work I do for people in the same city as me is very low (for now)

 

[bdw]

This trade is giving car mechanics and builders a run for their money when it comes to rip offs and dodgy work.

That is unfortunately true. Like the above mentioned there are no major overheads involved in setting up in website design.

I have always emphasised the importance of checking that any company (not just web designers) has genuine and verifiable testimonials.

 

[crafty-yarner]

Please don't use these people. I have joined this forum as i really can't see someone go through what i have. They will take your money, send all your info to someone in India and then not bother with you again. Your site will be late being completed and if you are really lucky like me you will have a copyright case on your hands from where they copy the site that YOU put on your brief to them (you have to tell them what sites you like as required fields). They might be cheap but you certainly get what you pay for. If you want any info on this then please PM me. I am not a competitor which is what they would have you believe!

I would like to know how to get in touch with you?
i am going through a very bad experience also with this company and would advise anyone thinking of web design NOT to use them.

 

[stleacy]

I have just finished dealing with these people. It took over 4 months to get a very basic website up and running. I have had problems wth links not working, backgrounds changing randomly, the content management system is a nightmare to use, they short changed me on the amount of pages and had to be pulled on it, they don't read your emails properly and make changes you requested, they mis-spell words (looks very unprofessional for your company), links took potential customers away from my site when they were clicked, the outsourcing means the designers need guidance at EVERY little stage, they even attached a map to my contact page which was totally incorrect..... The list goes on.

I have now paid for the website to go live as I am just sick of dealing with them. I am a builder and this should have been a straight forward task but instead has caused a whole load of hassle. I am still not happy with the finished product and will most likely have to pay another designer to re-do it within the next 18 months.

Do yourself a favour and pay the extra for someone based in Britain who can deal with matters over the phone.

 

[Mollart]

Hello Everyone.

I've been reading through this thread and felt compelled to comment. I have to say it, I can't hold it in any more...

PLEASE FOR YOUR OWN SAKE DO NOT USE WEBCREATIONUK, THEY ARE A CANCER TO UK WEB DESIGN.

I hope this message is clear enough. They under-charge for a simple reason, they have no intention of giving your website the care and attention it needs. Creating a website in some cases is a labour of love for your ideas and planning. In other instances it can be a straight forward proven system to get your goods for sale, whatever the case. The worst possible choice you can make is using this company, they are shockingly bad. How they haven't been shut down for bad practices is quite frankly beyond me.

I've had a few clients that have come from WebCreationUK, they are nervous about what they are now buying and have been badly let down in the past. I've even done bits for free because I feel so sorry for some people.

Do I run a rival company? Yes Do we do a much superior job? Yes Do I care if you buy from us? No, it's your own choice, just please make a good one or you will be throwing away your money and months of your life and getting a shoddy website that looks about 5 years out of date before you've begun and a whole load of stress from the time and money you've wasted in return.

Please don't be taken in by any good reviews, they promise some people free adwords on Google in exchange for good reviews and the rest are just a bunch of crap they've made up. If you go for the cheap option, you will be taken for a fool by WebcreationUK.

PLEASE do your research, do searches for webcreationuk problems on Google, and that's not even the half of it!

 

[uanbryn]

I am currently having a web site built by Web Creation UK and like other posters I also thought it was a UK based company due to its name. After paying 50% deposit and noticing many, many grammatical and spelling errors I had my doubts that the site was not being developed here in the UK. I called the head office and asked to speak to my developer and was told she wasn't there. I asked what time she would be in and the receptionist gingerly told me she was based in another office. When I persisted and asked where the office was, I was then told it was in India. Eighteen months down the line and 75% of the payment made, I am no nearer getting my web site completed. Yesterday I emailed them again to point out more errors only to receive a reply back that I should pay the balance and they will amend any problems afterwards. Needless to say I have insisted the site is correct before it goes live and before any further payment is made. I am really annoyed that I didn't do more research into this company and I would certainly not recommend them.

 

[Ali-v-8]

If the job isnt done then dont pay.
Most website designer do take deposit on work to be done usually 50%
But for you to have paid over that is not advisable.

I am currently having a web site built by Web Creation UK and like other posters I also thought it was a UK based company due to its name. After paying 50% deposit and noticing many, many grammatical and spelling errors I had my doubts that the site was not being developed here in the UK. I called the head office and asked to speak to my developer and was told she wasn't there. I asked what time she would be in and the receptionist gingerly told me she was based in another office. When I persisted and asked where the office was, I was then told it was in India. Eighteen months down the line and 75% of the payment made, I am no nearer getting my web site completed. Yesterday I emailed them again to point out more errors only to receive a reply back that I should pay the balance and they will amend any problems afterwards. Needless to say I have insisted the site is correct before it goes live and before any further payment is made. I am really annoyed that I didn't do more research into this company and I would certainly not recommend them.

 

[mrd1980]

Hi guys, i just joined to add my experience with webcreationuk.

I was advised on a 6-8 weeks lead time, as it was imperative I had the site ready for when our company moved into our new office's, I'm still awaiting completion 7 months on. I wasn't told that the website would be outsourced, if I did, they wouldn't have got my business. I also believe in face-to-face or telephone interaction, AGAIN I wasn't advised emails where the only communication, and now I have just been told, they have a support team, well why didn't they call me to support!

In addition, all the links designs and websites I sent over where a complete waste of time, because they didn't get anywhere close to what I require, I have lost hope. I have to mention I have had a decent experience with the UK team. I actually feel really ripped off, as the Indian developer have almost 1000% less.

Now I'm stuck, I have a website which still need loads of work, because it wasn't kept to its brief, but I have lost hope, I've also paid 75% of the cash, and its hopeless.

Guys Be careful

 

[j600com]

I'm thinking of using Web Creation UK for a new project. External reviews seem good and prices are incredibly low - work is done overseas.

Has anyone any experience of this company?

We've rebuilt LOTS of their sites. Make sure you contact their clients for a true reflection of this "UK" company. If its CMS you'll be fine, but if its eCommerce its a different story. You might also want to read this: http://www.trustpilot.co.uk/review/www.webcreationuk.com - and note the volume positive reviews that are in "broken english"

 

[AsifHussain]

Has anyone taken them to court?

I, along with a friend, had a website designed by them. What a mistake that was! They promised us 3/4 months and it took almost 18 months! There were so many problems it was unbelievable. Finally it went live in June 2011 but there are always bugs. Things always stop working and we have to contact them to fix them. Then when that's fixed something else will break down. It's an absolute joke.

 

[bdw]

What I don't understand about this is that we are UK based and actually cheaper than them. Provided the client makes all the material available to us we can turn out a brochure website in two or three days and an ecommerce site in a couple of weeks.

:| Why on earth do people see their offering as a bargain? :|

.

 

[j600com]

Has anyone taken them to court?

I, along with a friend, had a website designed by them. What a mistake that was! They promised us 3/4 months and it took almost 18 months! There were so many problems it was unbelievable. Finally it went live in June 2011 but there are always bugs. Things always stop working and we have to contact them to fix them. Then when that's fixed something else will break down. It's an absolute joke.

Are you still having problems with them now? Has the situation got any better?

 

[AsifHussain]

Are you still having problems with them now? Has the situation got any better?

No it hasn't got any better.
We have an issue where the website performs fine for 2/3 days and then performs EXTREMELY slowly for 2/3 days. The person who coded the website has come back and said that one of the functions we have is causing it to slow down and it is also due to the number of members we have. Basically each member is given a star rating depending on how much they post, whether they have have a completed profile etc. The minimum stars is 1 and the most of 5. We only have 150 members. Apparently that is causing the system to slow down. But if that was the case it would be slow all the time not sometimes. I'm so pi**ed off with them as this is a basic function and we told them we needed it and now they are making excuses. It took them 16 months to code the things when they told us it would take 3/4 months and it's been live for 4 months and it's never worked like it should, there are always issues.
I would like to take legal action against them but I'm worried it will take too long and also because I don't know if I'll be successful or even if I am what they will have to do.

 

[j600com]

There seems to be 1000s of complaints about them I must admit. I have actually spoke to a few of their clients/ex-clients over the years who were considering going to watchdog (not sure if they ever did? But I've never seen anything?).

Have they tried to fix the situation or compensate you in any way?

 

[AsifHussain]

There seems to be 1000s of complaints about them I must admit. I have actually spoke to a few of their clients/ex-clients over the years who were considering going to watchdog (not sure if they ever did? But I've never seen anything?).

Have they tried to fix the situation or compensate you in any way?

They suggested a 'solution' which will mean the function will not work as it should. They suggested the rating system woud only get updated twice a day at night and not instantly! They also seemed to imply hat it was partially due to the number of members. I mean come on we only have 150 members so far, when we get more then the problem will come back. Personally I don't think it's to do with that function, I'm beginning to believe it's their crappy coding.

 

[AsifHussain]

Is there anyone else here who has had problems with them in the last 12 months? Please pm me.