What is the best way to encourage client for a trial

[nerochat]

Hi everybody,

Our startup company developing automated and live chat web application.
We have limited resources to spend for advertisement.
What do you think the best way to make potential client register and give it a chance ...?
For example currently we propose 14 days trial, but maybe we should remove it and share some "trial codes" or something ... what do you think ?

P.S. if someone here interested in partnership i will be happy to get PM.


Alex

 

[TotallySport]

if you company is UK based it has some serious flaws, however web reviews are reserved for paid members.

What would make me use you over the other people out there?

 

[nerochat]

i'm not sure i understand your post...
I was asking for advice how to encourage visitors for a trial...

 

[JonathanSEO]

I would look at your competition closely.

Zopim & Olark.

No way anyone is picking you above them right now.

 

[TotallySport]

so you don't use your site to attract people?

and you don't have any USP?

 

[Alan]

No one will. You are too anonymous and break European (and nodoubt US but I'm not expert on them) Ecommerce rules & laws.

I would give up now, save wasting what little cash you have on marketing.

 

[nerochat]

JonathanSEO, it's different product...it's an automated robot chat ( however live chat also possible )

TotallySport, Sure we use our website, but once visitor arrive we need to raise the chance he actually registers and uses free trial.

 

[nerochat]

llocally, If i understand you you are proposing to put our company address on the website ?

 

[nerochat]

P.S. we never give up

 

[JonathanSEO]

JonathanSEO, it's different product...it's an automated robot chat ( however live chat also possible )

TotallySport, Sure we use our website, but once visitor arrive we need to raise the chance he actually registers and uses free trial.

So it just responds based on my questions?

Like Siri but of the website chat variety.

This concept is flawed. The whole idea of chat is to speak to a human and have questions answered specific to your needs. So it won't work.

 

[nerochat]

JonathanSEO, you are pessimistic
It's already works and we do have happy customers...
My question was different, what is working best to convince a visitor to make a try

 

[TotallySport]

JonathanSEO, it's different product...it's an automated robot chat ( however live chat also possible )

Thats certainly note what your web site is suggestion.

TotallySport, Sure we use our website, but once visitor arrive we need to raise the chance he actually registers and uses free trial.

With the current web site you have no chance, the issue is to important and your site doesn't inspire trust or
explain anything anyone using it needs to know.

 

[fisicx]

I've just tried the chat and it failed the second question.

I want to chat with a person who understands the questions I set.

If you want to encourage people to use the service you need a much better interface. It's hopeless on a mobile phone

 

[nerochat]

Thats certainly note what your web site is suggestion.
With the current web site you have no chance, the issue is to important and your site doesn't inspire trust or
explain anything anyone using it needs to know.

hm...strange...i will notify our marketing team...thanks for sharing your opinion

 

[JonathanSEO]

JonathanSEO, you are pessimistic
It's already works and we do have happy customers...
My question was different, what is working best to convince a visitor to make a try

Realisitic

Look I think you look amateur with that website. I wouldn't touch it. The only way I'd use that is if it had a feature I absolutely needed and there were no other companies who offered it.

You have no value proposition. It's all well and good offering me a trial without a credit card but you don't tell me what your software does clearly and concisely.

You have happy customers, where are they? Get testimonials.

Your site has no credibility.

Also you need to fire Roberta or give her more training

 

[nerochat]

I've just tried the chat and it failed the second question.

I want to chat with a person who understands the questions I set.

If you want to encourage people to use the service you need a much better interface. It's hopeless on a mobile phone

The main goal of automated chat is to answer F.A.Q and to gather leads/potential clients.
Obviously it can't answer any question you have, especially if it's not in the DB.

 

[TotallySport]

The main goal of automated chat is to answer F.A.Q and to gather leads/potential clients.
Obviously it can't answer any question you have, especially if it's not in the DB.

As Jonathan has pointed out, people will use the FAQ for what your offering and want chat to actually speak to someone.

 

[fisicx]

You are promoting live chat so that is what I expect. I want the answer to my question about a product. If all you are offering is FAQ responses then it's pointless.

And please explain how this will gather leads?

 

[nerochat]

You are promoting live chat so that is what I expect. I want the answer to my question about a product. If all you are offering is FAQ responses then it's pointless.

And please explain how this will gather leads?

Hi, need to get out for few hours....will be back soon

 

[JonathanSEO]

Hi, need to get out for few hours....will be back soon

Don't do anything rash

 

[jimjamuk1]

Does Cheryl Cole come as part of the trial, if so, I'm in!