Website Feedback - revomark.co.uk

RevoMark

Free Member
Business Listing
Apr 27, 2010
58
7
Surrey
www.revomark.co.uk
I would be interested in getting some independent feedback on my website:

https://revomark.co.uk/

I specialise in intellectual property.

Thanks
 

Ozzy

Founder of UKBF
UKBF Staff
  • Feb 9, 2003
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    I've only looked on desktop so cannot confirm mobile;

    Positives;
    Looks clean, joined up and plenty of useful information on the site for those looking for reassurance before reaching out to you.
    Nice and clear CTA to contact you.

    Suggestions;
    The Meet the Team is just you, which is fine, but as it is just you I would check this to be more personal and meet you. Be proud of that, as meet the team that takes you to one person sets the wrong expectation on the viewer. Also, pay a few pennies to get a professional photo done.
    The animation at the top of every page gets frustrating after a few pages - lose it, I'd also suggest lose the animations as you scroll down and just use 'lazy load' your web designer will know what that means.
    Update copyright in footer to $current_year
    Lose the we will beat any price by 10%, just a subjective personal pet hate of mine. I receive that as desperate and it puts me off, be proud of your prices. You don't need to beat on price, beat on value and professionalism.
    Change your favicon to have a transparent background so looks nicer in the browser tab.
     
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    fantheflames

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    @RevoMark this is a wonderful website!

    I think it's very clear and has strong value propositions... I understand what your website is right away and easy to navigate (on desktop).

    Lots of trust signals too, which is great, and as Ozzy said great CTAs too. I think utilising more of the white space is my comment
     
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    fisicx

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    How are you marketing the website?

    It’s likely potential clients already know what you do when the land on the site so make it as simple as possible to get started. Which means putting the form on the homepage.

    I agree it looks ok but looking good doesn’t mean conversions. Is this a new business or a rework of an existing site?
     
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    At face value, it is nice, however, you need a better call to action - no 'Contact Us'.

    If possible, I would have some form of quick check for registrations.
     
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    Paul Carmen

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    insiteweb.co.uk
    It looks nice, which actually isn't that important (think Amazon, which doesn't look nice), but the site is poorly conversion optimised.

    It's OK on desktop, much less so on mobile; e.g. cookie bar dominates, overly large fonts, call to action (CTAs) off the page etc.

    As Paul says, the CTAs are week, Contact Us, enquire now, about what, people will want to register or get data about a potential trademark?

    How do I get a quote, is it free, can I book a call-back etc? Make the journey into signing up new leads clear and simple.
     
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    I'll add a non-technical perspective.

    As others have said, it's crisp, clear and bang on message.

    Agree with @Ozzy - the 'beat other quote' bit sends the wrong message. Not only does it cheapen you but it encourages them to go hunting quotes.

    For trust & legal purposes, you need to clearly show the legal entity with who we will be dealing. Is it you trading as, or a Ltd company?

    I'd quite like to see a livechat (assuming you can actually respond to it)

    Finally - this might just be me - but I find the use of 'inclusive' library images a bit naff. (no problem with inclusive, just a bit less 'library')!
     
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    RevoMark

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    www.revomark.co.uk
    Thanks for all the suggestions. Yes I think it is better optimised for laptops than mobiles.
     
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    RevoMark

    Free Member
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    Apr 27, 2010
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    www.revomark.co.uk
    How many people visit the site using a mobile?
    Not sure how to find that out. I would expect my target market would mostly be on a laptop/tablet rather than a phone - but I could be wrong.
     
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    Not sure how to find that out
    It is important! If a majority come from mobile and your site is not good, you will lose before you start!
     
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    fisicx

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    Not sure how to find that out. I would expect my target market would mostly be on a laptop/tablet rather than a phone - but I could be wrong.
    Your analytics will tell you this. If you don’t have analytics then you won’t know which pages need fixing!

    You may be surprised at how many use their phones even when sat in front of a desktop.
     
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    UKSBD

    Moderator
  • Dec 30, 2005
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    A few minor observations (on desktop)

    It initially loaded very slow for me (that could be me though)

    The "our team" section is weak and contradicts the impression you give in the about section.

    The privacy policy link from the form is wrong

    The footer gives the impression you are a lead generator
     
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    RevoMark

    Free Member
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    www.revomark.co.uk
    Just had a look at analytics and 90% comes from desktop which is nice to know.
     
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    fisicx

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    What’s the bounce rate?

    Note however that those using phone often have tracking blocked by default.
     
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    fisicx

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    Review part 2.

    1. Good, Fast & Affordable Trademark Registration Services. Always a bit of a worry when you see three benefits. The considered opinion is you can have 2 out of three.

    2. You have tow big captions: Register a Trademark and Trademark Search. I thought these were clickable. They should be because there are no links buttons or anything else that lets me do either of these two things.

    3. You do have a contact us button. Why do I need this? I want to register a trademark not contact you.

    4. Later on the Contact us button changes to Enquire now. Which is it?

    5. You say you have a load of services but I have to click to see them. Why not list them on the homepage?

    6. On the services page you have a huuuuuge hero image and then another huuuuge image and then finally the lists of services. But you also have this horrible hover zoomy thing. And an bunch of accordions. Not one of the servies has a link to the service page or any calls to action.

    You do have a 'Begin Your Trademark Search' and a button but I don't want to search I want to oppose a trademark. How do I do this? The only option on the enquiry page is a trademark registration.

    So like the others I agree visually the site looks decent there are a lot of issues with the customer journey. It's almost as if you designed the site and then made the content fit. It should be the other way round.

    And the site is slooooow. Mainly because you are on cheap shared hosting and and a very dated theme (Avada). Google reckons it's 3.6 seconds until you see something on the page.

    There is a lot more but that will do for now.
     
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    RevoMark

    Free Member
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    Apr 27, 2010
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    www.revomark.co.uk
    Review part 2.

    1. Good, Fast & Affordable Trademark Registration Services. Always a bit of a worry when you see three benefits. The considered opinion is you can have 2 out of three.

    2. You have tow big captions: Register a Trademark and Trademark Search. I thought these were clickable. They should be because there are no links buttons or anything else that lets me do either of these two things.

    3. You do have a contact us button. Why do I need this? I want to register a trademark not contact you.

    4. Later on the Contact us button changes to Enquire now. Which is it?

    5. You say you have a load of services but I have to click to see them. Why not list them on the homepage?

    6. On the services page you have a huuuuuge hero image and then another huuuuge image and then finally the lists of services. But you also have this horrible hover zoomy thing. And an bunch of accordions. Not one of the servies has a link to the service page or any calls to action.

    You do have a 'Begin Your Trademark Search' and a button but I don't want to search I want to oppose a trademark. How do I do this? The only option on the enquiry page is a trademark registration.

    So like the others I agree visually the site looks decent there are a lot of issues with the customer journey. It's almost as if you designed the site and then made the content fit. It should be the other way round.

    And the site is slooooow. Mainly because you are on cheap shared hosting and and a very dated theme (Avada). Google reckons it's 3.6 seconds until you see something on the page.

    There is a lot more but that will do for now.
    Thanks very much for that. Much appreciated. What theme and hosting would be recommended?
     
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    fisicx

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    I have a dedicated server. You don't need that, but you do need something where you aren't crammed onto a server with 7000 other sites. I use hostinguk.net


    Pretty much any themes will do - as long as it doesn't use a page builder. The process begins with mapping out the site, creating the content and navigation and calls to action and choosing a suitable theme. You then launch and test. Switch themes, change content, adjust colours, rework the navigation and so on. A site needs constant maintenance if you are to make best use of it for your business.

    Bin the link in the footer to the conversion guru. They don't have a clue what they are doing.
     
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    fisicx

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    Where's my facepalm emoji 😄

    If you want a fast theme and fast page loading, use the Neve theme with the child and Elementor Pro page builder. If you need to speed up TTFB use Litespeed caching.
    Have you got a site with this configuration?
     
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    RevoMark

    Free Member
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    www.revomark.co.uk
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    RevoMark

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    www.revomark.co.uk
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    fisicx

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    The new website has been live for about 6 months
    And how well does it convert?

    You should be getting more leads than before. If not put the old site back up.

    If you rely on SEO the guys who built the site have made a real mess of things.
     
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    @RevoMark A website with 6 months traction should be ranking in search results.

    I'm not seeing your site in any searches for popular search terms related to your business.
    These are terms like 'trademark search', 'register a trademark', trademark registration', etc.

    Part of the reason for this is going to be your page titles and title tags. For example, your services page has the H1 title 'Services'. The H1 tag tells Google what the page is about. 'Services' means absolutely nothing to Google. A more descriptive H1 tag like 'Trademark Registration Services' is more likely to yield results. Google ranks pages, not websites ( a very wise quote from @fisicx ). The rest of the title tags on page appear to have no structure or hierarchy.

    I also notice that the H1 tag on your homepage appears to be a <p> tag wrapped in a H1 tag. This is unconventional and may be contributing to your lack of search results.
     
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    RevoMark

    Free Member
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    www.revomark.co.uk
    My 20i business hosting package is up for renewal in 2 days. I need to upgrade the package the micro package is too slow. I am thinking the managed wordpress cloud server for 19.99. Would this be ok?

    https://www.20i.com/wordpress-hosting

    FYI - I use Google Workspace for email. I would also pefer to stay with 20i as the founders are actually clients of mine
     
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    My 20i business hosting package is up for renewal in 2 days. I need to upgrade the package the micro package is too slow. I am thinking the managed wordpress cloud server for 19.99. Would this be ok?
    If you're upgrading for improved page load speed, it won't have the effect you might expect. It's un-optimised themes and plugins that slow page load. 2Gb RAM is still slow.
     
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    fisicx

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    I would also pefer to stay with 20i as the founders are actually clients of mine
    Your choice. But they will always be poor performers. The cloud server you get may be in the USA.

    As @Shopclicks suggested, you need to sort out the site. The conversion gurus you have employed have really made a right hash of things.
     
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    RevoMark

    Free Member
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    www.revomark.co.uk
    I am a lawyer and my tech knowledge is non-existent. Everybody claims to be an seo expert/design expert until you realise they are not by which time it is too late. Very frustrating
     
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    fisicx

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    I am a lawyer and my tech knowledge is non-existent. Everybody claims to be an seo expert/design expert until you realise they are not by which time it is too late. Very frustrating
    It is very frustrating I agree. But you now know what to do. Or rather, you now know what somebody needs to do for you.

    Post in the ‘I’m looking for…’ forum and you should be able to find someone to help sort everything.

    But you will need to write the content for the site. Only you know the details of the services you offer.
     
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    RevoMark

    Free Member
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    www.revomark.co.uk
    OK my site has been up for over 6 months and it is not getting any traction. It is clearly not working as expected. I can thank my lucky stars that I have a good existing client base but, like everyone, I do need to generate new leads, new business, new clients. I need to get this resolved once and for all. I cannot keep jumping from pillar to post and back again. Recommendations and proposals please. I am not good with tech so some objective, transparent advice would be appreciated.
     
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    fisicx

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    Rip it up and start again.

    Start with a marketing plan. Decide how you are going to market your services to new clients and from there develop a marketing plan.

    Next thing to do is write content to support the marketing plan. For example, if you are using PPC adverts you need the appropriate words to entice a conversion.

    Then consider case studies, reviews and testimonials

    Then you need to sort out your calls to action: this is the bit that moves a potential client to an actual client.

    Then look at how you are going to link all this content together.

    Then think about the actual website.

    It all begins with a marketing plan. And relying on Google searches is not a marketing plan.

    Note also: all the above may need a number of iterations. You rarely get it right first time.
     
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    AlanJ1

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    Genuine question as I have no idea.

    Every trademark I have done I have registered myself with little problem.

    Is the demand there for people to register marks and if there is then maybe this should be the key selling point of why you should do it and not someone themselves (for over half the price).
     
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    Paul Carmen

    Business Member
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    insiteweb.co.uk
    As @fisicx has said, you have to think about the whole website and lead generation process the other way around. Who are you target customers, where do they look, what do they search for and why will they use your services.

    You need to think about what type of customers/businesses can you help, how do you help them, and what is the outcome of the help; e.g. why would they use you?

    The detail above forms the basis of your marketing and lead generation plan. As an example, if they search on Google, some people will search using big volume terms; e.g. "trademark registration", which has 5k-10k search variants a month in the UK, but many of these will be getting an idea, or do it themselves and won't ever spend any money with you.

    Keywords that add, service, company, help etc have much smaller monthly search volume, but are more likely to be your core type of customer.

    You need to research what customers want and need, then search for, and analyse what the competition does to make sure your offer is compelling.

    Trust also comes into it, so testimonials, reviews and promoting successful outcomes for other clients is a key part of signing new clients up.

    As to what the website, copy and marketing plan looks like, that's what the research is for, If you don't do this first you're guessing. If you can't do it, you need to engage a company or person that can do it for you.
     
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    RevoMark

    Free Member
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    Genuine question as I have no idea.

    Every trademark I have done I have registered myself with little problem.

    Is the demand there for people to register marks and if there is then maybe this should be the key selling point of why you should do it and not someone themselves (for over half the price).
    Yes there is. International clients must use a UK representative. We also file a lot of international marks for UK clients. I also prefer not having clients that quibble over a £200 saving. That is not my target market.
     
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