We do not send loads of stuff abroad, but most of it has always been to the EU because carriage further afield is obviously more expensive. We never had any problems whilst we were in the EU. However, since Jan two orders took weeks to get to the customers and the other two (=50% ! ) are being returned to us amidst arguments about whether the paperwork is in order and possible import duties payable. We have had to refund both orders (one to Belgium and one to Poland) even though we haven't even had them back yet. This is because one customer has already been waiting since the 12 Jan the other since the 4th Feb. Even if we do get the stock back (and it's in a saleable condition.....) we will have lost about £40 on the carriage. I doubt we will get that back, esp considering contacting the carrier agent is an absolute nightmare at the best of times. In my view the government should be refunding me that money as they lied to me and said "we have got a free trade deal when nobody said we would !". The govt should cease those adverts encouraging companies to export because they are arguably deceitful (implying it's going to be easy with all their "free trade deals") and they are a waste of money anyway. We have decided not to bother sending any more stuff to the EU, it's too much hassle.