WARNING: Don't use Purple Paw webhosting

[virtuallysorted]

In January of this year we signed up to use Purple Paw web hosting as it was a reasonably-priced package featuring many of the tools we required. Unfortunately, we've had a whole barrage of problems with them - I URGE YOU NOT TO USE THEM!!!!

They insist that the amount of downtime we've had on our server is normal but I've reported problems on the following dates, and I'm sure you'll agree this amount of outage is unacceptable:
21 Feb
20 Apr
23 May
19 May
22 May
31 May
12 July
1 Aug
14 Sept

This is not simply servers being unavailable, these outages were at least 3 hours each time!!!

Consider www.purple-paw.com well & truly named & shamed!

 

[MichaelG]

Sorry to hear - I am sure you must have good reasons - Could you state their reasons for the downtime. Facts before judgement.

 

[kyber]

We probably need to give them a right to reply on here.

 

[astutiumRob]

and this is definite downtime, rather than problems with your site/scripts ?

at first glance it does seem excessive, however without their side of the story it is difficult to make any sort of judgement

servers and servoces do and will fail, and sadly, often the more budget oriented a service, the less resiliance/redundancy available.

what level of service is detailled n your SLA ?