Vehicle lease

[Paninari]

Evening everyone, I hope you can help.

I leased a vehicle and on the lease ending the contract states that the leasing company will have a collection agent contact me to collect the car. This never transpired and I tried to call the company many times and was out on hold for literally 45 mins so gave up.

I received my 1st correspondence from them 3 months later via email to which I immediately responded to have the car picked up.

My question is the leasing company are trying to charge me for this out of contract hire and I am disputing this as it’s their responsibility to organise collection via their agent as per the contract. I have also submitted mileage proof the car wasn’t used from the last service till the point it was collected as well as my new car delivery order.

Where do I stand with this?

 

[Mark T Jones]

Evening everyone, I hope you can help.

I leased a vehicle and on the lease ending the contract states that the leasing company will have a collection agent contact me to collect the car. This never transpired and I tried to call the company many times and was out on hold for literally 45 mins so gave up.

I received my 1st correspondence from them 3 months later via email to which I immediately responded to have the car picked up.

My question is the leasing company are trying to charge me for this out of contract hire and I am disputing this as it’s their responsibility to organise collection via their agent as per the contract. I have also submitted mileage proof the car wasn’t used from the last service till the point it was collected as well as my new car delivery order.

Where do I stand with this?

Assuming there is nothing missing in the story is their problem not yours.
.you could charge them for storage. Don't expect to be paid, but it will focus their minds

 

[Paninari]

Thanks for your replay I’ve not used that card yet but I did raise a formal complaint and they’ve come back upholding the charges offering me to go to Financial Ombudsman. The ridiculous thing is there trying to close the complaint raised but haven’t addressed any of the issues I raised essentially just fobbing me off.

If I take it to the FO do they have to hold everything until it’s been investigated by them? I will look to call them tomorrow but equally am happy to take it further if need be.

 

[WaveJumper]

Why did you rely on just calling them in the first place, why did not just email so you had some form of written proof. Can’t see the process going to the the FO being resolved very quickly

 

[Mark T Jones]

Thanks for your replay I’ve not used that card yet but I did raise a formal complaint and they’ve come back upholding the charges offering me to go to Financial Ombudsman. The ridiculous thing is there trying to close the complaint raised but haven’t addressed any of the issues I raised essentially just fobbing me off.

If I take it to the FO do they have to hold everything until it’s been investigated by them? I will look to call them tomorrow but equally am happy to take it further if need be.

Just to clarify - they are requesting payment, rather than holding anything (deposits etc) to force the issue?

Sorry if I'm missing something, but it seems that yhe onus us on them to prove that you owe the money.

There may be more to it if course

 

[Paninari]

Hi there yes this is correct they are invoicing me for vehicle rentals out of contract. It even states on their website the following:

We will write to you prior to your contract expiry date, in order to arrange the inspection and collection of your vehicle. Our agent will be in touch to arrange a convenient day for you to drop your vehicle to one of our designated auction sites or alternatively we can arrange to collect your vehicle.

 

[pentel]

What does the contract say?

 

[AlanJ1]

What does the contract say?

It literally says in the OP?

 

[pentel]

It literally says in the OP?

contract states that the leasing company will have a collection agent contact me to collect the car

I suspect this may not be the full extent of the wording in the contract.