- Original Poster
- #121
You are clearly not adaptable to change and that's OK, yes I am surprised you are in business and have any customers with your attitude but maybe some people like dealing with the obnoxious. For everyone else's benefit HMRC have already said if it's not reasonably practicable for you to use digital tools to keep your business records or submit your VAT Returns because of age, disability, remoteness of location or for any other reason you don't have to.
End of story.
Or if you would rather spend your whole day moaning on here to people who cannot change the law, likely don't give a stuff about your narrow minded, ill-thought through points, ignore their helpful advice and rant and rave about how difficult everything is.. then give up. You don't have to run a business and you're literally just wasting everyones time when they could be supporting people without a rod up their a***...
Generally speaking being personal and offensive is something I avoid. As it happens I`m not being obnoxious by any reasonable definition, so I`m at a loss to understand where you are even coming from. Unfortunately, it`s a fact that the internet does tend to bring out some people`s worst side.
Not adaptable to change ? I`ve had to change the direction of my business at least twice and possibly three times since I started it in 1994. Of the specialist aerial retailers (in a slowly shrinking market) I`m the only one left, all the others have gone bust, so one would have thought I must be doing something right. What I`m not happy about doing is spending a load of time learning a new system which will not directly help my business, only the HMRC, TBH I can`t understand why you find that surprising.
As for the implication our customers find our service substandard or unhelpful in any way whatsoever I think you`ll find you`re very far from the reality on that one. I can`t actually remember when we last had a dissatisfied customer, certainly one who actually complained to us. As far as I remember every review on Google or Trustpilot is 5 stars, apart from two which were only 4, but some people only give 4 no latter how happy they are, so perhaps we can`t complain about that.
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