Hi. We use freight forwarders to bring goods in, they use our deferment account and historically never been a problem. Goods now being held up because our account is up to it's limit but there appears to be no way of viewing the account online. Any idea how? I've successfully applied to get access to the Customs Declaration Service in the hope this may allow me to view but there's no instructions/link on what to do next. looks like I may need to buy software but there's no indication of how to do this. All I want to do is view our deferment account balance!! Help appreciated, this is very frustrating.
Is this DDES? If so, there's currently a technical issue when trying to register online. Can try them on 03000 594243.
not sure what DDES is but I've had a confirmation email that my application was successful. But in the confirmation email there was absolutely nothing about what to do next to actually access this information that I'm now allowed to see!! Am I going mad ?!
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