Telephone Exchange - Better Than - Other Than Voipfone

[Page]

We have some numbers with voipfone and have had low level use with them for a number of years to forward to out landline and no more - and without issues

High speed internet - Virgin - has finally come to town so I am now wondering about moving to an online telephone exchange call handling - routing system - for the business

Virgin offer something as do voipfone and plenty more and I am sure they all have their strengths and weaknesses

So before I wade into a deeper partnership with anyone can anyone recommend some others that they looked into and decided offer more that others they considered and what they were offering

That will then act as a start point for some more detailed research

 

[leemason]

It all depends what you want and the sorts of functionality that you are after. We provide hoested PBX system and have customers who use SIP trunks to voipfone, so you would not have to have your numbers transferred to a new provider. But as I say it depends on your exact requirements.

 

[Page]

Well it is one of those where i dont know what i want because I am not sure what is available

But our requirements are pretty low to be honest

Voicemail - group pick up - ??

 

[Paul Kelly ICHYB]

Why not Voipfones PBX service?

 

[leemason]

There are an awful lot of things you can do with a decent IP PBX system above and beyond voicemail and ring groups. Just a few:

. Pickup groups
. Announcements
. Queuing
. IVRs (menus)
. Corporate directory
. Time conditions (e.g. working hours, out of hours, etc)
. Call flow control (e.g. receptionist puts system into night mode when the leave)
. Caller ID management (e.g. change your caller ID when you make different calls)
. Conferencing
. Call recording
. Follow me (to mobile, home extension, etc)
. Paging and Intercom
. Call Data Records
. Call Parking

etc, etc, etc.

 

[cjd]

I've kept out of this so you can get other opinions but it's been a while - how are you getting on?

You probably know that you make no commitment with us - it's just one month at a time and you can take your phones and numbers elsewhere if you think they can do it better.

 

[Page]

Good to see you here and it was your posts that made me join you originally - but I did also look at others at the time

I have been very happy with what we have had from voipfone and support - which has never been much needed except in the early days due to our low usage

It is just that if we are going to get more serious with using it then to my mind it is time to look at it al again and have something that works for ever more

So please chuck your ha'penny worth in

From memory the only thing - and remember they were basic uses that we had - was being able to set the answer machine up in outgoing message only mode
Yes we said dont leave a message but we are talking joe public here !

 

[Page]

I have also always found your posts generally useful and fair

 

[cjd]

From memory the only thing - and remember they were basic uses that we had - was being able to set the answer machine up in outgoing message only mode
Yes we said dont leave a message but we are talking joe public here !

No actual product to do that but what most people do is record the message then leave a long pause so people just hang up. Alternatively record the message, add a short pause then add the message again so that it loops. We're happy to do that for you if you like.

 

[uk26]

Why not setup a IVR with a time out of zero then disconnect the caller.

This will then play the full message and then automatically hang-up the call.

 

[andycan]

I would recommend Xoomtalk. Level of service is good but their support team is really personalised and they are always available and UK Based.

Tel: 01273 900090

 

[ssh]

Setup your own PBX, connect your DIDs and do in/out calls to connected users on same network over SIP, you can also SIP to other SIP networks. Or setup SIP trunk to do call termination.

 

[Anna S]

I work for an IT solutions company and we can advise you regarding all aspects of VOIP, if you would like to have a chat please feel free to message me and I will drop you my details over.

Anna

 

[CommsSupply]

Comms Supply also have every type of communications solution within our portfolio but as mentioned above, it really does depend on what you are looking for as to what solution would be best for your business. I would be more than happy to run through the options with you if you would like to drop me a quick message I will see what I can for you.