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Yes....are you running Google analytics? Are you showing conversions in analytics for any traffic, or is it just GoogleAds traffic that is presenting the problem?
Is this on the BCPsoftware site?
If so you don't seem to have Google Tag Manager of Google Ads global site tag installed, you wont be able to track visits from ads and attribute them to anything without this on all site (or at least PPC landing) pages and the lead/checkout conversion journey/thank you page.
You can use the Google Chrome Tag Assistant to view pages and see if the relevant Google tags are working.
Does this work with BigCommerce sites as well?You can install it through Google Tag Manager, and once your GTM code was already installed in your website, it should now be tracking Google Ads conversions too!