recording calls

Does anyone know a simple way to record calls cheap/free. I have a simple analogue line.

I'd also love to share a Voicemail I have received so anyone know how i get it from my voicemail to online Id appreciate our help.

Michael

 

[Diggler]

You can actually get phones that record if you are only after a small scale usage.
http://www.neilhoward.co.uk/intelligent-cassette-kit.php
http://www.shop.bt.com/productview.aspx?quicklinx=4Y0H
However I am pretty sure there are laws about recording phone calls. i.e. you must tell the person on the other end that they are going to be recorded before you start your conversation.

 

[cjd]

I can't do it for free - and some would say I can't do it cheap either - but you can do it using our service either on a per call basis or for all calls.

Info here (also on the legal side of it too):

http://www.voipfone.co.uk/Call_Recording.php

 

[visagephoto]

Maplin sell a small device for around £12.00, which connects between your phone line and a portable recorder (also works on an extension), I think they also do a version which automatically switches the recorder on at the beginning of the call, and of again at the end.

 

[stugster]

If you use Voipfone, you can also install a packet sniffer on your network that'll sniff the SIP packets and save them as WAV files... just don't let Colin know you're not usin his Voice Recording service

 

[cjd]

you wanna job?

 

[stugster]

You got a pension plan?

 

[cjd]

Yes.

(He lied slickly and casually as if well practised in the art)

 

[stugster]

hehe, ok, a Kit-Kat Chunky then!

 

[Ashley_Price]

I note no one has mentioned the legalities of this.

If you are using the recording purely for your own purpose and said recording will not be played (or any resulting transcript given to or read by) a third party then you do not have to inform the person you are talking to that the call is being recorded.

However, if the recording is going to be heard by others or not kept strictly private you must inform the other person at the start that the call is being recorded.

I believe a lot of the devices these days actually produce a beep every 30 seconds or so to remind the other person that there is a recording device.

I think you will also need to get the caller's permission of the voicemail message you want to "share".

You could of course just use a hands-free phone and place a microphone nearish the speaker (needs a good quality microphone to work though).

 

[cjd]

I note no one has mentioned the legalities of this.

I guess you missed this

Info here (also on the legal side of it too):

http://www.voipfone.co.uk/Call_Recording.php

Is it legal?

Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use.
In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them. “All reasonable steps” is not defined but may include written warnings on your web site and/or a voice warning.

Most organisations use phrases like these at the beginning of each call:

"For training purposes and your own security, your call may be monitored and recorded."

"In order to ensure excellent customer service, your call may be monitored or recorded."

Less formally, you could just say something like “I’m recording this conversation so that I have a proper record of it, is that ok?”

In some circumstances businesses may record without obtaining consent.
Ofcom’s guidance is here:

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm
Please note: Our notes here, like Ofcom’s, are simply an attempt to point you at some of the law regarding recordings; you should obtain your own legal advice if you have any doubts.
Source material:

The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. These are the main ones:

• <LI class=style1>Regulation of Investigatory Powers Act 2000 (“RIPA”) <LI class=style1>Telecommunication (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations” <LI class=style1>Data Protection Act 1998 <LI class=style1>Telecommunications (Data Protection and Privacy) Regulations 1999
• Human Rights Act 1998

http://www.voipfone.co.uk/Call_Recording.php

 

[Ashley_Price]

Oops yes, but I think I skipped it because the address was for voip.

 

[Paul Kelly ICHYB]

you could set up a phone server quickly/cheap, which will do the job, saving vm's as files that can be emailed - it would be almost your own version of the voipfone service.