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printer installation problem

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deniser

deniser

Free Member
Jun 3, 2008
8,081
1,697
London
I have just had a printer delivered which states on it that it will only work with XP or older (!!) and IE 6-8.

I have Windows 7. Not believing that a printer can be so out of date, I have installed it and it recognises the printer but won't print.

What I can I do make it work?
 
Lots of people still use XP. In the corporate world it is still huge which is why Microsoft keep extending the kill-all-support date forwards.

Google as OWG suggests for a new driver, and also try Googling "windows 7 printer name and model" (no quotes) to see if this is a common problem or local hiccups.
I hope you got a bargain on that printer, and that inks are still available. It sounds a bit odd having an obsolete-ish printer newly delivered.
 
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Dawg said:
Lots of people still use XP. In the corporate world it is still huge which is why Microsoft keep extending the kill-all-support date forwards.

I hope you got a bargain on that printer, and that inks are still available. It sounds a bit odd having an obsolete-ish printer newly delivered.
Click to expand...

Thanks that explains it!

It doesn't have ink luckily, it's thermal.

It came free with some labels so not the end of the world if it doesn't work (but would be nice)

The manufacturer has put me onto the distributor who has put me onto the person who gave it to me so I'm back to square 1. But someone might phone me back....
 
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well we still use XP

Vista was totally unstable when it first came out and there seemed to be countless issues if you bought software or hardware for an XP machine and tried upgrading it all to Vista, we just couldn't be bothered.

Most of the PCs i see at customers places are still on Windows 2000 or XP at the latest..i've only seen Windows Vista on one of our laptops and the missus' computer, haven't experienced windows 7 yet..don't know if i can be bothered.
 
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What printer is it? You might be able to get away with using an old driver but if you let us know the printer we might be able to find you a driver :)

I know a lot of big companies are still on XP still and will probably skip Vista and go straight to Windows 7 when the time is right.
 
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If you are using Windows 7 Ultimate or Pro you could install XP mode (its a virtual machine) that would 100% work.

Whats the model number of the printer?
 
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