Thank you for the advice Lucan Unlordly,
As for a USP, most of the companies around here are your normal big companies that do nothing like that, so yeah your right offering something a little different would help. Ill definitely take that on board and try and think of some ways I could offer a better service, like morning papers, refreshments etc.
Airport runs are a big part of what I do (I also run an 8 Seater Vauxhall Vivaro) and being suited and booted for those jobs is something I always do. Regardless of customer.
With regards to people who use my business, and me knowing who they are. Its a tough one to call, its so diversified. I have an on going contract with a local authority to take SEND children to school, From there I could have a local lady in a wheelchair going to a doctors appointment and straight from there to Charlie the local druggy who is appearing in court. I would love to be able to pick and choose my customer base but I would see it as losing out on a possible journey if I didn't accept an incoming call. I read posts and comments on here regarding this very situation and i struggle to figure out how I would use that and know which people I'm trying to attract, when in reality I'm trying to attract all manner of people. Don't get me wrong outside my contract with the council, Id love to have multiple airport runs 2,3 or even 4 times a day but there just isn't the work, even in a busy city with a an international airport like Newcastle. So when I get a call from betty to take her to the doctors I cheerfully say yes love, what time? and likewise with the "other" sorts I tend to get in my taxi.
Again I appreciate that advice and I will try to come up with some new features, USP's and think of ways I could just offer a better service. I may even put up a post and ask for peoples recommendations of what they would be happy with from a journey.
Thanks again