I Hate Bt - I Hate Bt - I Hate Bt.........

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C

cakeboy

  • #1
    BT have to be the worst commerical organisation I have ever had the bad luck to deal with. I HATE THEM WITH A PASSION THAT ONLY 'THE RED SCUM' DESERVE. :mad:

    BT - they never fail to fail to deliver. How this company is still in business is beyond my understanding - it can only be due to the residual monopoly they enjoy. I am absolutely apoplectic :mad::mad::mad::mad::mad:

    Despite ordering broadband and a line move more than THREE WEEKS before our move date, today we have moved and, as I feared, no broadband.

    The last three weeks have been a series of 'oh you shouldnt have been told that', 'the system wont allow us to do that', '5 working days [you mean A WEEK IN REAL MONEY !]', 'we have to re-start your order', 'oh it's a new ADSL exchange', ''I'll make sure she calls you back [oh yeah of course she will] - she didn't' etc etc etc

    And I only took broadband from them cos I had to as I was keeping my phone number.

    The amount of my time cost just talking to these people (a different one each time of course) over the last three weeks has been obscene. The day/days work lost because we don't have broadband will also cost me.

    I am just so fed up with them I can't tell you. BT have to be the worst commerical organisation I have ever dealt with (and that's from someone who previously dealt with NTL :eek:).

    Rant over - I'm off to get myself a beer .........
     
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    cjd

    cjd

    Business Member
    • Nov 23, 2005
    16,004
    3,436
    www.voipfone.co.uk
  • #3
    I love BT, they provide us with most of our customers.......

    (Anytime you want to come in from the cold, give us a call)
     
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    raf300

    raf300

    Free Member
    Feb 15, 2010
    14
    4
  • #12
    If you are moving offices and are towards the end of a telecoms contract or it has ended, it is a great time to consider other alternative systems.
    Plus if you time it right the implementation of a new system can be ready for when you move thus minimising any downtime to the business.
     
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    E

    essencephotography

  • #13
    I second that, I hate BT with a passion that burns brighter than a thousand suns.

    They've left us with no home phone and no business phone for the last few days, all as a result of their own mistakes. So you'd expect them to make rectifying it a priority, wouldn't you? As if.
     
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    My Owl 1

    My Owl 1

    Free Member
    Nov 17, 2008
    1,032
    91
    Cardiff
  • #14
    "Everyday 100's of people"...... are switching from BT and NTL to either VOIPfone or UW, for their value and good customer service. VOIPfone have received best VOIP provider and UW Best Buy from Which Magazine

    For landline please feel free to contact me for a free no obligation quote.:)

    For VOIP contact CJD :)


    Best wishes

    Avril:D
     
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    cjd

    cjd

    Business Member
    • Nov 23, 2005
    16,004
    3,436
    www.voipfone.co.uk
  • #16
    My Owl 1 said:
    For landline please feel free to contact me for a free no obligation quote.:)

    For VOIP contact CJD :)


    Best wishes

    Avril:D
    Click to expand...


    I do believe she's got it :)
     
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    cjd

    cjd

    Business Member
    • Nov 23, 2005
    16,004
    3,436
    www.voipfone.co.uk
  • #21
    BT do a lot of things well. Their basic network is fine and what they're trying to do with their 21st Century network is extremely cool (in theory).

    They just seem to fall apart when anything needs to change - a fault, a cease and provide, a number change etc. So long as you stay put and don't change anything, BT generally just works. If anything needs to change their processes just seem to fail.
     
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    I

    iArtist

  • #23
    If it makes you feel better here's a comic event that happened with me and talk talk recently.

    My line disappeared. I could not receive calls and could not call out...line dead.

    Due to unbelievably horrid service last time I had a fault I didn't report it for three days. I then emailed them as oppose to face their rep in India who would offer to call me back via my dead phone line.

    No reply to email.

    Emailed again two days later.

    No reply.

    Day after that, by some miracle, my phone was working.

    Day after this I got email from Talk Talk.

    'We have today tested line and found a fault, we'll send engineer around blah blah'.

    Bearing in mind my phone was now working.....

    I emailed them back to advise them, no there is nolonger a fault, phone is now working.

    No reply.

    A full week later, an engineer phoned me.

    'we've had a fault report but there appears to be no fault, but we can come round anyway...'

    I asked when he got the fault report.

    'today madam'

    Dealing with phone companies is like entering into the Twilight Zone.
     
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    C

    Consistency

  • #25
    Sometimes there seems to be no choice but to go to BT.. A friend of mine is moving and needs to keep his number. The place he is moving to is a new built house and virgin cannot provide a service there as there are no cables and are not planning to do anything there. He has gone for advice to several companies and has been told that BT is all that there is. I hate BT too and where there is no choice but to go with them of course they are not going to worry too much if he is badly affected. All I can do is wish him luck.
     
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    My Owl 1

    My Owl 1

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    Nov 17, 2008
    1,032
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    Cardiff
  • #27
    Consistency said:
    Sometimes there seems to be no choice but to go to BT.. A friend of mine is moving and needs to keep his number. The place he is moving to is a new built house and virgin cannot provide a service there as there are no cables and are not planning to do anything there. He has gone for advice to several companies and has been told that BT is all that there is. I hate BT too and where there is no choice but to go with them of course they are not going to worry too much if he is badly affected. All I can do is wish him luck.
    Click to expand...

    Actually that is not true. We do transfers of Virgin Media numbers for people who want to keep their old numbers. Like BT we have to put in a new line or reactivate the old one, but we are substantial cheaper than BT for this service. Plus our evening free calls starts at 6pm not 7 pm like BT. If you would like to know more then please contact me.

    Best wishes

    Avril:)
     
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    charcinders

    charcinders

    Free Member
    • Sep 19, 2007
    96
    13
    Bentham, Yorkshire
    www.dancerdesign.co.uk
  • #28
    I sympathise. I left BT to sign up with Bluebell because of BT's massive line rental charges. Got a letter from BT saying "we are sorry you have decided to change", followed by a £74 "adjustment" bill, followed by another letter saying "we hope you will consider coming back to BT".
    It was a case of "sorry to see you go, here's a kick up the a***, do come back".

    I find it ironic that BT are constantly plugging their broadband. This is the same company that did everything it possibly could in the 1980s to stop ordinary people connecting computers to telephone lines.
     
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    S

    soundbite

    Free Member
    Mar 22, 2008
    36
    3
  • #29
    Don't even get me started with BT! They charged me 6 months line rental after I left my previous premises. They even handled the transfer of the line to the new property and I had a message on the old line informing callers of the new number. I disputed this bill and BT said they didn't have a record of the bill. I was told to send them a copy of the bill. When I did I was put through to a call centre in India and the guy could not even understand the problem. We are talking around over £300. I didn't waste any more time with this crap company as i was fed up in the end with BT.

    Now when I speak to people I always refer them to Voipfone who offer a better service than BT for a cheaper price. Just today I was speaking to someone who had recently called BT as they were moving offices. I told them about Voipfone and I was satisifed that I had lost BT yet another customer. BT charge for everything. I use Opal for my broadband and they give you 1 free static line. BT charge you £5 for this. Voipfone give you free voicemail and BT charges £5 per month for voicemail. BT even charge around £3.50 if you pay by direct debit.

    BT needs to go. I have read so many negative comments about them. I really do feel sorry for those people who are affected by them.
     
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    E

    efficiencycoach

  • #30
    The story by the original poster reminded me of the horrid time we had with BT when we moved house in 2007 and decided to change from Orange to BT broadband at the time of the move. Their customer service was so bad I ended up in tears after 3 weeks of no broadband, and different people telling me different things, and in 1 case being so aggressive to me it moved me to tears as I was made to feel so helpless. (I was 6 months pregnant at the time!)

    whether it is for home or business use I go out of my way to avoid BT and recommend others.

    Then in Jan BT decided to upgrade our systems and take us off the TPS without asking. When we complained we were told some BS that TPS was only valid for a year. We were left fending off cold callers for a month until the TPS kicked in again. I should have reported them to the information commissioners office for a breach of data protection...

    Oh and the amount of problems I have had using BT tradespace... Lousy system

    rant over...

    I hate them with a passion...
     
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    S

    SusanBryant

  • #31
    I've had terrible problems with my BT broadband, mostly caused by a complete ineptitude by the customer services team. Unfortunately I have no choice but to stay with them as they are the only people who provide broadband in my area. The monopoly they have is disgusting given the level of customer services they provide.
     
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    1

    14A

  • #32
    Without reading the whole topic I'v had problems with BT, quite a few actually.

    I really didnt want to pay them for line rental but your in luck, the Post Office can now do this! £12pm no min. contract just give 15days notice, all the BT benefits and even 10 'loves ones' numbers (Free calls to selected numbers and a free 60min call to each person on their birthday/xmas).

    Use Sky for my broadband.

    Couldnt rate them higher so far!

    Ofcourse this is for non-business use
     
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    deniser

    deniser

    Free Member
    Jun 3, 2008
    8,081
    1,697
    London
  • #33
    Well at least you know they will be actively monitoring this thread and might even be along to sort out your problem soon if you are contactable.

    This happened to me with 2 large organisations that I tweeted complaints about - a few minutes later I received emails from Managers offering to sort my problems out themselves. And they were sorted. Shame it doesn't happen through the usual channels......
     
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    K

    kontracta_com

  • #35
    If I could also add myself to this list please.... I've had BT Customer Street try to sell me advertising/SEO for the fourth time in a few weeks. It seems that their main selling technique is to go on and on (and on) at you until you accidentally say 'yes'. Thankfully I've now managed to get the call length down to around 2 minutes.
     
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    T

    TelecomIT

  • #36
    In terms of the legacy landline network, then we owe a lot to BT Openreach who keep this up and running with fair efficiency. I think the stumbling block that people have is dealing with BT customer service desks. Always remember that whatever your situation, as the customer you have plenty of options. Companies like Telecom IT are more in tune with dealing with enterprises like yourselves, primarily because ultimately your business is our business.
     
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    S

    S88MRG

  • #38
    WOW!

    All I can say is I had a similar rant on here a few days ago (maybe weeks?!)!

    I have been charged an engineer call out for the following:

    My company call BT and notified them that our line is not working.

    They check it from their end, and they agree: "we have run a test and the line is not performing properly. We will send an engineer out".

    An engineer goes to our exchange, fixes the problem.

    We receive a bill for £175 for an engineer call out, saying that the fault was on our premises?!

    It has taken over six months to get this credited. Absolute joke. I am also awaiting a call from a "customer service manager" regarding the complaint we issued in March!! When I spoke to someone last week, he said that no one has even open the complaint to look, which was the most honesty I have ever had from a BT employee.

    Cannot wait to move away.

    Tip - ring business sales if you want to speak to someone English, within a reasonable time. Ringing even business customer services line is a joke!

    Mike
     
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    T

    TelecomIT

  • #39
    The BT price increase that Avril refers to above are well-documented in the media this week. These are significant rises. The media has focussed on this affecting households, but I think many businesses will suffer as a result, as we have reviewed many customers BT invoices, and they are placed on similar standard (not business plan specific) BT call and line tariffs. My advice to small businesses is to get your tariff reviewed on a frequent basis. BT offer a range of Business Plan tariffs, all fairly complex and offering "benefits" for jumping through many hoops. For a less complex understanding of your calls and lines profile, Telecom IT can offer a no-obligation like-for-like quotation - you'll be surprised at the levels of savings that can be on offer. We have even come up favourably against "inclusive calls" packages that BT offer - as most small enterprise call profiles just dont stack up on the savings that BT reckon these make you. We think you're far better off paying small amounts for what you actually use, rather than paying bundled amounts for call allowances that you simply dont take up!
     
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    D

    DaveSUK

  • #40
    I'm not sure how BT are going to get away with increasing their prices so much, I am in telecoms and when we submitted our terms and conditions to Ofcom for approval they rejected it and said we needed a clause which would allow customers to leave if we put our prices up. If we had to have this clause then I am pretty sure BT will have the same or similar in their contract
     
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