There’s firewood......and firewood.......from my experience and talking to friends, most will try a certain supplier, but if they feel the wood was poor quality, will not use you again. Conversely, if you keep them happy....they’ll keep coming back. We moved into a house with 2 logburners, and tried 4 different suppliers until, I found my current one......and have happily been using them for the past 8 yrs.
I have a friend who does this (too far away from me), and his advice is:
Get cheap business cards made & handout
Actually ask your ‘new’ customers if they could hand out the cards to other people/friends
Offer tarpaulins/sheets to lay on the ground before you tip the wood (keeps your customers driveways nice and clean) and ask them to drop them back to you...saves you a trip
IF you have the time, some elderly customers really need help stacking/moving the wood......you could charge a bit more for this service/or offer it for free......but be careful you don’t make a rod for your own back....once you start this - they will always expect this service
IF you have the time, some pubs/inns/hotels will want the stacking service also.....see above/charge extra?
BEFORE you reverse your heavy loaded trailer with logs onto a driveway....check for weak/damaged manhole covers
BEFORE you tip....just double check you have got the right address!
Write receipts.......makes you look more professional/proper co
Deliver on the day you say / if not phone....some people lay on extra help/even higher education hands for big loads to help with the stacking.....and don’t take kindly to being let down.
Good luck.