- Original Poster
- #1
The sorry tale went something like this:
last week an email from FB saying I'd recently changed my password and if it's not me etc etc
as it wasn't me I followed the link, did what I was told and was eventually allowed back in.
I went to my security as I thought I'd better change my password anyway and saw a foreign name as my 'first contact' - chinese sounding, based in LA
Tried unsuccessfully to get him off - which needed my password and since he'd changed it that didn't work and my account got locked.
Couple days later an email from FB saying they'd be taking £40 odd from my bank account for the ad campaign I never asked for!
I managed to prevent that happening via my business bank but then got suspended from FB for something I think they called inappropriate activity or words to that effect.
They then said I had disagreed with the decision (I hadn't done a thing actually) and said they'd get back to me in a day or so.
After a couple of days I tried logging back in and was asked to send my ID driving licence etc and then I got back in.
However the hacker was still there as first contact so I'm going through the whole process again, trying to remove him but still having password problems and I'm locked out of FB again. They had asked me to send a video of my face moving from one way to another but in spite of that, something blocked my access.
Yesterday I tried again and was asked to call three of my trusted contacts who should visit a 'recover' link, confirm it was me and get a code to send me. I did that, was allowed back on my page but same problem, can't remove the first contact. I tried several ways to do this asking them to send me the verification code to another email address but they kept sending it to the hacker's email.
Eventually I got them to send it to my email and I got the code but when I copied and pasted it in - or typed it in manually it came up as the wrong code time and time again until they said I'd tried too many times and should try later.
When I asked them to send it to my mobile phone it never came.
When I did I asked them to send the code to my business email it came, I typed it in then was told I'd asked for a 6 figure code to be generated and to go to the code generator to get it. Where is that code generator I've never asked for I wonder?
That's about it - I'd be more than happy to book you for an hour maybe? Even if you couldn't actually sort it out at least I'd have had some moral support!
Finally today I just see my personal bank has allowed Paypal to pay FB the £40.00 and my bank says even though this is 'pending' they can't stop it and that I have to contact FB.
As I can't log in that's that. Or is it? If anyone reading this has any suggestions or is willing to sort this out for me I would be more than happy to pay for their time. Thanks for reading it anyway.
last week an email from FB saying I'd recently changed my password and if it's not me etc etc
as it wasn't me I followed the link, did what I was told and was eventually allowed back in.
I went to my security as I thought I'd better change my password anyway and saw a foreign name as my 'first contact' - chinese sounding, based in LA
Tried unsuccessfully to get him off - which needed my password and since he'd changed it that didn't work and my account got locked.
Couple days later an email from FB saying they'd be taking £40 odd from my bank account for the ad campaign I never asked for!
I managed to prevent that happening via my business bank but then got suspended from FB for something I think they called inappropriate activity or words to that effect.
They then said I had disagreed with the decision (I hadn't done a thing actually) and said they'd get back to me in a day or so.
After a couple of days I tried logging back in and was asked to send my ID driving licence etc and then I got back in.
However the hacker was still there as first contact so I'm going through the whole process again, trying to remove him but still having password problems and I'm locked out of FB again. They had asked me to send a video of my face moving from one way to another but in spite of that, something blocked my access.
Yesterday I tried again and was asked to call three of my trusted contacts who should visit a 'recover' link, confirm it was me and get a code to send me. I did that, was allowed back on my page but same problem, can't remove the first contact. I tried several ways to do this asking them to send me the verification code to another email address but they kept sending it to the hacker's email.
Eventually I got them to send it to my email and I got the code but when I copied and pasted it in - or typed it in manually it came up as the wrong code time and time again until they said I'd tried too many times and should try later.
When I asked them to send it to my mobile phone it never came.
When I did I asked them to send the code to my business email it came, I typed it in then was told I'd asked for a 6 figure code to be generated and to go to the code generator to get it. Where is that code generator I've never asked for I wonder?
That's about it - I'd be more than happy to book you for an hour maybe? Even if you couldn't actually sort it out at least I'd have had some moral support!
Finally today I just see my personal bank has allowed Paypal to pay FB the £40.00 and my bank says even though this is 'pending' they can't stop it and that I have to contact FB.
As I can't log in that's that. Or is it? If anyone reading this has any suggestions or is willing to sort this out for me I would be more than happy to pay for their time. Thanks for reading it anyway.
