There is one aspect of AI that could actually be useful, but would be risky and certainly an ethical no no without some serious regulation or improvements in the tech - I appreciate there will be a lot of concerns with this - and quite rightly - but hear me out.
I have been with the unpleasant business of seeking employment and other legal advice from places like here, soliticitors, ACAS and unions. They all have common issues:
- forums have a variety of talent, and are my favourite place to get initial advice (which can then be weighed with a view to being put to more formal use like solicitors etc) but responses on forums rely on the people responding and also tend to lean on redirecting to more professional and paid sources from the outset and it can be hard to even get an opinion or tap into peoples vast experiences because of this 'you should seek a solicitor' response. This is fine... but:
- solicitors aren't always much better even as paid source of help. I have contacted specific solicitors, for things like case reviews, discuss if specific questions aren't legal, and the asnwers you get often don't actually directly help (they say what you could do, like send a letter) but actually getting a straight answer about their opinions of a case can be quite hard. You can spend hundreds just trying to get a question answered
- ACAS is very good at telling you hypothetical should and shouldn'ts, but the limits of their experience tends to be capped at what you can google and find on their site on your own
- Unions depend on who you can contact, some are good, some are dismissive. Sometimes they have the capability but because of disinterest or other things going on you might not get the quality of advice they are actually capable of giving
In a world that is likely to start to push in doing things like initial medical triage by AI (apparently automation is already in progress here from a quick search) then perhaps AI could be used to provide initial legal points - not advice - but say you have a question on whether something is lawful it could give that first line opinion, and sources to back it and a laymans interpretation of the law (because regulations can be PAINFUL to read). I would stop short of offering legal advice, but when you can't afford a solicitor, or you are struggling to get value from one, and don't have union rep (or for non workplace matters) then AI could provide that initial advice, or at least a list of things relevent to your situation for you to look at and even templates.
A case in point would be that tricky customer I posted about the other day, the experienced hands on here were very confident about his rights (I wasn't) but AI could have quickly brought up the relevent points of consumer rights etc and given the same sort of opinion
I'm saying this purely as a curiosity fact and I am not suggesting we automate solicitors
