Continuous Payment Authority on Business Debit Card

[xoxo2020]

hi I'm hoping someone can shed some light on this.

We were using an online service recently for which we gave the company cpa against a company debit card. Before this was done, we confirmed over email what the cancellation process was, should we want to cancel. We were advices that we cancel and our contract would run up to the next payment date and then stop and no further payments would be taken.

We cancelled last Tuesday and another payment has been taken today - they now reckon that we need to give one months notice and will not refund the money.

Any ideas on what to do? Is there any protection from this as we used a visa debit?

 

[nelioneil]

Unlikely to be protection. As it looks like a standard business to business transaction. You need to refer to their contract and terms or conditions and it should advise if notice needs to be given.

However you could refer to the email evidence and claim you were led to believe this was the correct process.

 

[xoxo2020]

I specifically asked about the cancellation process and have the response on email.

It's a small organisation that has done it - what would you suggest is the best course of action?

 

[TotalWebSolutions]

I would first point out the information you were given and ask them to refund the latest amount under the circumstances.

If this doesn't work and there is nothing written in the terms to state the notice you could approach your card issuer to request a charge-back and have a case raised. However, you would have to be very clear that there wasn't anything in the agreed terms advising this as the company in question would be given the opportunity to challenge the charge-back.