Choosing an Online Payment Processor

[magic-merl]

For me I would have to suggest the PayPal route. This is even more evident when you administer your own web sites as you control exactly what is on screen not the 3rd Part software that runs your cart.

PayPal is a good starter - lower rates etc. Once established then consider upgrading to someone like WorldPay, I have used them in the past and they are good - but if you margins are low then don't rush into anything with them.

Tip - Keep it simple at first and develop your payment methods over time!

 

[thegateways]

I think it is also important to review the Payment frequency for a payment processor. Some pay as soon as the customer makes the payment, others may make weekly, bi monthly or monthly payments to their clients. Also, you have to put a minimum amount that you wish to be transferred to you, which means you will get your money less often.

Secondly, It is also important to know little more about the payment processor like has their customer support been nice ? Has it been more than acceptable as per your requirement ?
What are the current issue ? How they've dealt with the vast majority of issues promptly?

As some has recommended here I found chronopay The Netherland based company is really growing fast, offering good solution to merchants of EU, their site is quite promising and take care of their customers as above.

 

[Sharon]

Hi,

Could anyone give me reasons not to use PayPal?

I'm hopefully going to start receiving payments on April/May. I don't expect to receive more than 10 payments a day at about £50 each (one payment a day would be a nice thought to start with :wink: )

I have a Barclays Business Account, and would like the money to go into the account more or less immediately.

I'm hoping to keep costs as low as possible obviously, as we start up.

I've got quotes from Barclays and WorldPay, but I don't know why I'd use them when I could just use PayPal?

Thanks in advance for any responses!

 

[Sharon]

I've now had some T&Cs from Barclaycard Business... they want £7500 cash as a security!

That has really helped to make my decision... we don't have £7500, we're starting up a completely new company, and remortgaging the house to get the set-up costs, we're not millionnaires yet! :wink:

 

[FreeLocal]

PayPal now operate their system without having to sign up with them.

 

paypal is easy to register & easy to access. You don't have to have a bank account to open a paypal account

 

[verus]

Kagi is good though, other is paypall.

 

[webit]

Interesting discussion, I have always used worldpay, and still do, but since adding Paypal as an alternative, quite a few people have gone for this option rather than paying through Worldpay.
I suppose it's because they don't have to add their credit card details again if they already have an account?

I have also found that quite a number of what I would call "big players" on the internet only use Paypal.

Julia

Anyone know of 'big players' who just use Paypal? - also what's the max transaction (Nochex being £100/200)

Anyone using Chronopay? http://www.chronopay.com/

 

[Early Warning]

One thing to look for when choosing an Online Payment Processor is check what they will do to protect you from fraudulent transactions

 

[Neil Tulloch]

NetBanx can also assist businesses that do not have a merchant account through its Bureau Service. There are no annual fees associated with using NetBanx and the rates are competitive.

 

[My Business Mate]

Whilse there are a number of options, it seems to me that the best option is to get your own credit card merchant facility. But the banks don't like start ups or web based businesses.
Has anyone had any recent successes with the banks and if so which one?
Thanks
Ian Jones
mybusinessmates

 

[Surf_Anonymously]

My online payment processor is 2checkout.com , I would also recommen WorldPay.com.

Cheers

Dan

 

[billyboy]

You should add e-Path to that list. I came across these guys by accident but have since set up a few oscommerce and zen cart clients of mine with them and its surprising how good the thing works. No transaction fees and its only about £90 per year with nothing else to pay. Looks like an unusually good solution and my webdev clients are very happy which is the only thing that counts really.
Cheers

 

[billyboy]

Whilse there are a number of options, it seems to me that the best option is to get your own credit card merchant facility. But the banks don't like start ups or web based businesses.
Has anyone had any recent successes with the banks and if so which one?
Thanks
Ian Jones
mybusinessmates

Hope I don't get in trouble for posting a second time but I just saw your post Ian.

I don't want this to sound like an advertisment but I'm now using e-Path with most of my clients e-commerce sites. But the interesting thing is some banks evaluate the e-Path gateway differently to real time gateways. The amount you pay on your merchant account will largely be calculated on the risk assessment.

As you know with a real time gateway anyone anywhere can enter any number they like and the merchant had better hope like hell they don't get a charge back down the track. The merchant can't check the order before its processed with a real time gateway. This is maybe the biggest reason why banks just don't warm to internet businesses.

According to one of my clients they had a .4% reduction in their merchant account fees at their bank after they informed them they were transacting on the net only using e-Path. Another cleint of mine who I set up a zen cart for and accepts cc payments with e-Path tells me his % fee with his bank is actually less than my own and I have been at the SAME BANK for ten years!!

Banks have the very cheap manual MOTO (mail order telephone order) merchant account for as low as £3 per month. With this you can accept credit ard payments that come to you by phone and like some of my clients, accept them through e-Path on the net. It works out to be very cheap all up, even cheaper than PayPal.

I have yet to really look under the skin of it but its looking as though I may even scrap my own real time payment gateway for this mob and it will save me a fair bit. I don't mind manually charging credit cards at all and if I too can get a reduction in my merchant account fees at my bank I'll be in a much better position than I am in now. So it does seem there are ways to work things to your advantage, my clients are doing better then me at the moment.

Cheers

 

[coultog]

We at NOCHEX are keen to work with internet vendors to provide merchant accounts that are equivalent to Worldpay's World Direct account (i.e. combined merchant account and payment gateway).

Simon,

I currently use NOCHEX and PayPal for my payments. I was worried about charge backs, so I decided to apply for a merchant account to accept higher transactions (£300). Had someone said we would need to have a retained balance of £500 I wouldn't have bothered applying. For small businesses having £500 of cash out the use doesn't work. Do you know if there are any plans to make the retained balance lower or remove it all together?

Thanks

 

[Bee]

Has anybody any ideas on how a new business can get an online merchant facility as well as a chip & pin facility?
As a new company we are having difficulties getting a bank to give us this facility and it is delaying our launch.......

 

[gilesmay]

Our company deals with this matter, if you need help please call us or PM me for more details,

Giles
01933 355 699

 

Do you know of any payment processors or cheap merchant accounts thatw ill allow me to charge a customer's card? I work on a split fee basis. The client pays me a small upfront fee, and a second larger fee only if I provide results. The trouble is that getting the second payment off of the client is soemtimes very difficult (greedy people lol ). I'd liek to just charge their card for the second payment after waiting a few weeks after notifiying them.

 

[office man]

hi

i have just launched our new office supplies site officeprofiles (uk or com)
and have been very pleased with the way protx have guided us through what can be a daunting task.
Their bak office system is also second to none

 

[Mr.Digital]

KwikPay.co.uk is dead, it's on Sedo for sale.

I'd also add 2checkout.com, their a great CC processor.

 

[jopassmore]

Hi

Can anyone tell me roughly how much the worldpay costs are for a small company. I am designing a site for a small business and they have suggested worldpay but without asking for a quote, they don't give any idea of cost.

As a comparison, I have used securehosting.com for one of my sites and that seems to work very well. They have an annual charge of £85, a setup charge of £25 and cost per credit card transaction is between 8 and 25p depending on how many 'credits' you purchase in one go. How does worldpay compare?

Thanks

Jo

 

[mickyluv]

STAY AWAY FROM SCAM SITE JENSLEYPAY.COM !!!

This is a fair warning to all merchants that are wondering about signing up with jensleypay.com ( alias) jensleypay limited, jensleypay.net... If you ever want to see a dime of your money then DON'T DO IT!!!

their verification process literally TAKES WEEKS... I signed up in November, added their button to my page in december, it is now March 3rd and I haven't received A DIME.

I placed my first withdrawl request on January 3rd (this is how long it took just to be allowed to place a request for withdrawl).

. I emailed them repeatedly asking them "where is my money", only to find out after the withdrawl request it takes an additional 21 days to be processed (which they won't tell you unless asked).

So 21 days pass, 30 days, 50, now 60 and STILL NO MONEY!


Mind you this is only THE FIRST WITHDRAWL REQUEST! I still have about 4-5 separate withdrawls total in the amount of $1000 which I haven't received one penny of.
I have emailed them repeatedly and have gotten one excuse after the other of why I haven't received my money. My company has ZERO complaints by the way! I was forced to take their button off my page because I was financially drowning, so I signed up with another payment processor.

This lead to them emailing me stating that if I stop basically letting them steal more of my money, then my earnings will be held for an additional 180 days. I was forced to open up a secondary webpage and added their button on it just so they couldn't put a hold on my funds (still hoping to get them).

Well they have now said because of my forums posts about their company they have stopped payment proceedings all together. The bottom line is, they never intented to pay me in the first place and have reportedly done this to several other merchants.

I'm just glad I took their button off my webpage before they could steal more of my money! I now have a legitimate payment processor that directly deposits my money every few days to my bank account.

I have reported jensleypay to the FTC, consumer affairs, rippoff report and several other offices.

 

[CottageCooks]

I've used paypal since I started my website 3 years ago and have been very happy with them. I was in the same boat as you with being a small business start up and my web man suggested paypal as the easiest option as I already had an account with them. The verification process is quick and it's free to withdraw funds over £50. The money takes about 5 working days to move into my business account. I find this good because depending on cash flow, I can let funds build up in my paypal account then transfer, say, several £100s into the business account, saving myself business banking fees!!
I'm not sure how long it is until you can apply for paypal payments pro which is an upgrade that gives lots of additional features and is what I use now.
I looked into Worldpay but the fees and set up were too high for me and their customer services didn't respond to any of my e mails asking for further information.
Any probs I've had with paypal have been dealt with swiftly - I'm really v happy with them.
Dani
__________________
COTTAGE COOKS
"getting children cooking"

 

[office man]

Oh dear!

If i were you i would post your experience of JENSLEYPAY on as many business forums that you can find, stick to the plain facts, and let other business people know what kind of company they are. If they have any sense at all they will change the way they have dealt with their customers or loose a ton of future business - let their PR manager know what you have experienced too!

Good luck

www.officeprofiles.co.uk

 

[gilesmay]

Interesting reading. We look at the market and provide advice so great to know there are problems with this particular company. If any one else experiences similar problems with other providers please let us know,

thanks

 

[mickyluv]

Oh dear!

If i were you i would post your experience of JENSLEYPAY on as many business forums that you can find, stick to the plain facts, and let other business people know what kind of company they are. If they have any sense at all they will change the way they have dealt with their customers or loose a ton of future business - let their PR manager know what you have experienced too!

Good luck

Thank you. I have and this is what happened..
It is now March 6th and still havent received my money. Jensleypay told me that my fund transfers have been cancelled because of my recent forum posts.
Could you imagine paypal not ever paying anyone for posting on the forum "paypal sucks". It's called freedom of speech, I guess they didn't want me to expose them for the frauds that they are, as if they were gonna pay me otherwise from December to March now, YEAH RIGHT!
They were warned several times that I would expose them and they couldnt care less! I just gave them another excuse to withhold my funds and try to justify it! They told me that one person (meaning myself) making statements about their company doesnt matter to them and when I called them on the phone, they hung up as soon as I told them who I was!

 

[office man]

Just had anpther idea for you, in lighht of another post i have read this morning on the forum where a member had a competitor using dirty tricks, why don't you report them to google.

If you do a google search on them they come up number 1 but not far behind is a string a bad reports and bad feedback (they say if you do a good job for someone they tell 2 people but do a bad job and they will tell 10 !!!). you are clearly not the only person they have stiffed - keep posting as all your posts will get ranked - remember to keep mentioning their name. Also why not contact some of their other disgruntled customers - you never know.

Good luck

 

[markpadam]

A little note about Nochex Merchant account

I've just closed by merchant account and been told by nochex that they will now hold on to the accounts balance for 6 months before its released!

Be warned if you plan to use them

 

[loulou]

Hi

I'm trying to find an online payment processor and merchant account that will except payments for adult video on demand downloads and having a bit of trouble!

Does anyone know of any that will do it?

Thanks

 

[Taabish]

A little note about Nochex Merchant account

I've just closed by merchant account and been told by nochex that they will now hold on to the accounts balance for 6 months before its released!

Be warned if you plan to use them

Hi,

Although thats pretty annoying im fairly sure they tell you that when you sign up, at least they made it pretty clear to me when i signed up for a merchant account.

 

[markpadam]

Yes it was in the terms and conditions but them never mentioned it to us.

The reason its annoying is because during the year that we used Nochex we never had any chargebacks, yet the reason nochex say they are holding on to the funds its so that cover any chargebacks which might ocour now the accounts closed.

We try to provide the best customer service we can and so our customers would never need to claim via nochex.

 

[springbrook99]

Just returned to this thread after 3 years!

We have implemented a lot of checkout systems for our web clients and I can honestly say that Nochex would be our recommended #1 option with a Paypal offered as an alternative to the user at checkout.

Worldpay... The systems fine. But I seriously can't see how they can justify the high setup costs, monthly fees, 4 week wait for the release of funds and additional transaction charges. So despite the fact we offer a Worldpay integration service I would never recommend these to a client.
Nochex are very good and I think Paypal have gained the confidence of the web community over the last 3 years.

 

[brandyace]

any merchant processing over 50K/mth, direct account is the way to go. Better rates. More control. Shorter settlement times.

 

[GAMESMASTER87]

We use protx.
The original plan was to use nochex but we heard that they use another provider themselves so thought might as well go straight to where we needed to go.
Protx are cheap but youll need some programming knowledge to integrate it.
anyone started using Google checkout yet?how are you finding it?

 

[konanmotihar]

I've been using FAC for a couple of months now and so far they've been great. They offer an interesting bespoke option which allows for offshore online payment processing.

 

[Lorna]

We've just signed up with Nochex, so fingers crossed......

 

[SimonJBell]

What sort of experiences have people had with Paypal Pro and Google Checkout? Also has anyone used Fastosts internet merchant account?

 

[frankieboy]

My business partner n°1 has become daopay.

They are a pay per phone system that perfectly fits to my mp3-sale-homepage.
My customers stay anonymous - a wish I can completely understand - and can pay almost instantly. You more or less "see" the payment proceeding.


I dig them, they have a good customer service and treat their customers / clients competently.

Nice.

 

[Caz]

Hello
Does anyone know off the top of their head how much ebay and Paypal fees are?
Thank you

 

[SimonJBell]

Paypal fees: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-fees-outside
eBay fees: http://pages.ebay.co.uk/help/sell/fees.html