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Whats vm?
And whats voipphone?
Gemma
So with voiphone you have to pay for a virgin media line then pay the other costs on top?
Gemma
So with voiphone you have to pay for a virgin media line then pay the other costs on top?
Gemma
Please refer to my rant, not once have you queried the potential usage on this line so how do you know whether your services will benefit?
Assuming that you're asking the question of me, A Virgin line with £2 telephone is probably the cheapest way he can get a business phone and an internet service.
But if he has more complicated needs, he can ring the number I suggested and someone can go through it with him. He won't get sold something that is right for him because we don't do that - we don't employ sales people, just support people.
If all he needs is a bog standard BT line, that's what he'll be recommended to get.
My point is, how can you say that this is the best option? Do virgin Media supply free internet?
It somebody requiring just an inbound line, has no need for internet within the building or just want a simple low usage broadband. Then they are paying for high speed usage for no reason. Therefore, although it is £2 for a licence per month, they are spending more than a standard £9.99 BT line.
So I feel that may point carries a significant weight, that you are not asking the right questions.....
Just to check, the line that is already there is that one you need to keep and need an additional line? Or are you simply wanting a single phone line, ideally using the same line?
Am I right in assuming that the line you currently have in is from the previous people in the shop? If this is the case it is usually possible to use this depending on if it is in a stopped state.
Hey, The line already in - I just want a single line with a new number.
Yes its from the previous people - how do i find out if it is in a stopped state?
How do I find out whether its ADSL?
And how do I find out whether I need a new connection or just transfer?
Gemma
Please refer to my rant, not once have you queried the potential usage on this line so how do you know whether your services will benefit?
Yes I know and normally I wouldn't have said anything but it was like the third example today I had seen where people are saying that it was the best option for an end user, I asked the question and it was for incoming calls. Therefore, a VoIP licence is not the answer.
The main one was from someone called chain something or other, can't remember exactly. Its just becoming more and more evident that people have a good experience or sell it thinking it is the only option available and not have the end users best interest in mind.