BT business internet problem

[paulears]

I've had a BT business internet package - and the contract expires in May - my second, started in 2014. They've always been pretty useless, but as they also host one of my websites, and a long held email address tied to that domain - I've put up with paying quite over the odds for it. Recently it's started dropping connections on wi-fi, although the hardwired network is fine. During the chat today, that may/may not have cured it, they mentioned that if I resign for two more years, then if it's the router that is faulty (it's ancient at 4 yrs) then I get a free one. I asked if this means that if I don't resign then I have to pay for a router replacement and they said yes. I assumed like a phone, that the router was part of the package, but apparently it's mine, and out of warranty. In the T&Cs somewhere. If I don't re-sign, the price also increases. Clearly it's time to go, so here comes the question.

Is there actually any broadband supplier with decent speed, decent reliability and a sensible price for just the single line, with phone. I'm not looking for the cheapest deal - but just a deal with somebody who isn't dodgy. In my area it's fibre to the cabinet not fibre all the way to me! BT's attitude just stinks - clearly my £600+ a year is not enough to matter.

 

[KM-Tiger]

s there actually any broadband supplier with decent speed, decent reliability and a sensible price for just the single line, with phone.

IMHO there is only one Rolls Royce of broadband suppliers.

Andrews and Arnold

 

[sarky]

I'd suggest you move the domain to another party before changing ISP.

I'm with Zen Internet and get a good, reliable service. I have a single line that handles incoming calls and the alarm. Outgoing is via voip.

At home I have Vodafone FTTC and it's OK but you have to deal with Vodafone which is a bit of a pain.

 

[paulears]

Thanks for this folks - some interesting options. BT have actually been quite efficient at the process I need to follow. I don't think it's exactly correct, but it does allow me to do the move, by email rather than queuing up on the phone and repeatedly starting again.

 

[jblz]

Interestingly BT have been absolutely perfect for me in terms of service - that said, I use a third party router rather than the homehub.

My personal avoids are Virgin and Sky. Virgin seems to go down all the time and Sky are useless in almost every way.