Are banks allowed to do this?

stevesolo

Free Member
Feb 1, 2008
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A friend of mine runs a roofing business. He has banked at HSBC for some 20 years, never needed an overdraft and has never been overdrawn. He has not needed to borrow from any bank. His turnover in £110K to £120K per annum, and he usually has between £10K and £15K in cash in the account. It is a Ltd Co. On Saturday he received a letter from said bank informing him that following a review of his account they came to the conclusion that they could no longer provide the services his business required and they would close his account in 2 months time. They advised him to open a new bank account and to transfer over all direct debits and standing orders as they would no longer be honoured after the next 60 days. They gave absolutely no concrete reason for their decision, the letter was simply full of woolly fluff. When I saw him yesterday he had not yet contacted the bank as it's a weekend and he thought he would completely lose his rag with them.

Is HSBC allowed to do this? Should he make a formal complaint to the Ombudsman? Any advice gratefully received. Thanks in anticipation.
 
Unfortunately just like any other business, they and you can close down a customer at will, Most will tell you why, but the arrogance of banks is still astonishing. Maybe a letter to a daily paper could be your revenge

I imagine being profitable to him but unprofitable to the bank as few charges they can make on his account
 
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Just mention the word "complaint" and their attitude will change. I would encourage him to seek an answer to the closure as its unacceptable for them to do this without any solid reason. Something has triggered the bank to review the account and then issue a closure of it. demand answers
 
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Ultimately is this a bank you REALLY want to stay with?
Other banks may be a lot more willing to take on your business.
 
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As has been said, they are fully entitled to do it.

Whilst it is irritating I really wouldn't waste time and effort complaining or going to papers (who won't be interested)

If he's within striking distance of a Metro branch, they will open an account instantly
 
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They may refuse to give any reason. This may be because they can't be bothered or it may be because the way the account runs has raised a flag in their anti-money laundering department, and the police would not be best pleased if the bank told him he may be under investigation.
 
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Good opportunity for your friend to try some of the 'Neo' digital only banks like Starling Bank.

They are fully FCA approved and if your friend only uses the account to get paid, he should be more than fine.

It takes minutes to sign up! -
 
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If you manage to get to speak with the bank you will get some stock cobblers response, like you operate in sector the bank no longer supports.

As your mate does not borrow money from the bank, he is just a head ache as they will make nothing from him. As said above get him to apply on line to Santander, the bank switching service is great, it will be sorted in no time.

I wouldn't waste time dwelling on the whys and whats about it, its happened, easily fixed and move on life is too short to waste time on stuff like this.
 
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In the end it turns out this is all because he has not registered for online banking and downloaded HSBC's protection software!!!! Why not say so in the letter in the first place?
 
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Every one on this forum values very highly every customer it has, due to the high cost of getting them in the first place

It never stops amazing me the attitude of Banks, Insurance companies and electricity supply companies that place no value on holding onto companies yet are run by some of the top earning bosses in the country chasing expansion by acquisition rather than customer growth
 
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It never stops amazing me the attitude of Banks, Insurance companies and electricity supply companies that place no value on holding onto companies yet are run by some of the top earning bosses in the country chasing expansion by acquisition rather than customer growth
That's because the world of large corporations marches to a different drum to the 'real' world of profit and loss.

If you are the CEO of a corporation that, by making a key M&A, can move from $5bn turnover to $10bn turnover, then you and the rest of the exec.suite, as well as the board, can expect to gain large share options and other financial benefits.

A set of juicy M&As also sets you up for a better career elsewhere. You appear on the radar of those looking for a new CEO for an even larger corporation. You leave your present company, possibly in a rather precarious state, overloaded with debt and burdened with subsidiaries that lose money and a year or two after you have left, the chickens come home to roost and losses are reported. By that time you are out of the picture and it is all the fault of the poor sap they hired after you left!

"I've only been gone for 18 months and already the place stats to fall apart!" you can say.

You are the magic boy that turned the company around! Just look at Tesco and what happened under Terry Leahy - huge expansion of turnover and profits at all costs. All that expansion came with a sting in its' tail - a sting that only today sees Tesco recovering!

Other supermarkets were not so lucky - see the history of Fine Fare, which became Sommerfield. It M&A'ed itself into oblivion!

M&As tend to escalate the remuneration packages of the exec.suite in ways that natural growth does not. I know of one Nasdaq listed company (my wife's former employer) whose CEO began as an apprentice, went on to study engineering and the company then paid for his MBA. When he made CEO 10 years ago, the company had a market cap of c.a. $200m. Today, under his guidance of natural growth, the company has a market cap of nearly $2bn and his total pay package is worth $2m.

Compare that with hi-tech company Avid (Nasdaq listing 'AVID'). Ten years ago it was worth well over $2bn, but today, thanks to a series of misguided M&As by 'hell-for-leather' CEOs, it is worth less than $190m. But here's the kicker - each M&A meant a step-up in pay for the CEO, so today the current incumbent-incompetent gets a total of $6m!

The lesson is (for those aspiring CEOs of this World) - expand the company to almost ten times its size and value through natural growth and you could get $2m p.a.

BUT - bring the company to its knees by buying up a series of loss-making turkeys that have to be subsequently dumped at fire-sale prices and in doing so, reduce the company to a pathetic shadow of its former self and the board will pay you $6m.

It sounds crazy. It sounds bonkers! But that's the world of the publicly listed company!
 
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Every one on this forum values very highly every customer it has, due to the high cost of getting them in the first place

It never stops amazing me the attitude of Banks, Insurance companies and electricity supply companies that place no value on holding onto companies yet are run by some of the top earning bosses in the country chasing expansion by acquisition rather than customer growth

I don't value every customer highly - and I suspect many others on here don't.

I value highly those who bring value by providing good, truthful information and don't whine too much about rates. I have no time at all for those who deliver incomplete or out of date info, who lie or expect to get something for nothing.

Whilst banks can be arrogant and high-handed, he simple fact is that they lose money on low-balance current accounts with no extra services - in this case it appears they have tried to persuade the customer to bank in a way that is more economic before moving to end the relationship
 
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Mark & Mr D

How much do you spend on getting a customer on average

This is not about dropping bad customers but the other 99% have still cost you a hell of a lot of money to casually let go, even bad customers can change into making a very large order, you never know
 
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Mark & Mr D

How much do you spend on getting a customer on average

This is not about dropping bad customers but the other 99% have still cost you a hell of a lot of money to casually let go, even bad customers can change into making a very large order, you never know

Getting a customer by paying? Anything from 1p upwards. Some we get for free.

Not all customers are wanted, we get some repeat customers and a few who buy multiple times a year. The ones who cost us money - not the ones we want. Someone else can have them with my blessing.
In my experience the ones out to scam sellers will carry on scamming.
 
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Mark & Mr D

How much do you spend on getting a customer on average

This is not about dropping bad customers but the other 99% have still cost you a hell of a lot of money to casually let go, even bad customers can change into making a very large order, you never know

I’ve pretty closely defined who my target customer is. I need tens rather than thousands of them

Whilst I will give due time and respect to any valid enquiry, I w9nt give time or effort to bellends. Ha5 effort is better spent on proper prospects/ customers
 
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