Please don't trust Payment Sense! I wasn't sure about signing up because of cancellation fees from my current card provider but the sales agent, Samantha White, insisted that they would pay up to £400 as a buy out cover. That was my only condition, which I asked several times about, that made me decide to sign up with them and even asked for written confirmation which she did by getting her "manager" to send me an email to confirm so. But now i've signed I have since been told that she did not include this and actually took it off when I signed without even mentioning it!?? I'm left totally shocked by such underhand tactics and in the 5 years of running my shop have never come across anything like this or such a difficult company...I've been on the phone since, trying to explain that it was not my mistake and even sent the email proof which they asked for, was told they would get back in touch within 48 hours, it's now been a week!!! I see they have no intention of getting in touch, the agent has disappeared too! Their customer service is totally non existent, I'm now just praying that there are no other hidden charges but reading more thoroughly other people's experiences is now really worrying me! Such a stress, please don't sign up with them!
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