Anybody dealt with 'PaymentSense' Merchant Co???

Discussion in 'Retail' started by Stevie Wonder, Feb 29, 2012.

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  1. timepiece

    timepiece UKBF Newcomer

    16 1

    Speaking as a business owner who has used their services for the past few years, I can tell you from experience, that their business model is short sighted, and in my opinion, dishonest.

    They conned us into a 5 year contract on the rental of their machine. After we had written to cancel our contract and instructed them to take no further funds from our accounts they then went forward and withdrew funds (that my bank returned).

    While you are using their services they are helpful and responsive but try questioning the rates they charge, or cancelling your contract and you will be met with the most dis-jointed, arrogant, pig-headed response possible.

    We agreed to use THEIR services for 12 months.

    Within the contract they hid the fact that the rental of the machine was a 5 year contract, with ANOTHER company.

    What sensible human being would agree a contract with a service provider for 12 months , and at the same time agree to be tied to them, by default, by agreeing to an additional 5 year contract with a 3rd party?

    As they have explained above, when you try to move "you can legally cancel your contract with FDGL by giving them notice and paying the restocking fee which is £ 190 plus VAT."

    What they failed to mention is that they will also try to make you pay for the rental and services provided for the duration of your contract.

    My advice is to stay well away from them, especially if you are a small business who does not have a dedicated legal team, because sooner or later, your going to need a solicitor if you ever try to terminate your contract early.
    Posted: Apr 28, 2014 By: timepiece Member since: Apr 28, 2014
  2. mhall

    mhall Contributor

    2,520 1,120
    The famous "restocking fee"

    I am biting it so much, my tongue will start bleeding.
    Posted: Apr 29, 2014 By: mhall Member since: Sep 8, 2009
  3. timepiece

    timepiece UKBF Newcomer

    16 1
    Ok, so an update on this fiasco. I decided just to take out the payment (no) scene terminal and went with another provider. I wrote to PS and told them that they no longer had permission to take money from my account and I cancelled the direct debits. They have continued to try and withdraw funds, and my bank continues to refund them. Its a pain to keep checking my account, but so far so good.
    Posted: May 19, 2014 By: timepiece Member since: Apr 28, 2014
  4. BenKirkwood

    BenKirkwood Contributor

    294 48
    hi timepiece,

    I'm a senior manager in PS, I've just dropped you a PM; clearly what you have said is of concern and I'm going to ensure your claims are investigated fully, do reply to my PM with the information I have asked for and I'll get this moving immediately.

    Needless to say, we are not in the business of duping SMEs into contracts and I'm sure we can identify any issues that have broken this principle and resolve this to your satisfaction.

    Posted: May 21, 2014 By: BenKirkwood Member since: Aug 4, 2010
  5. Raw Rob

    Raw Rob Contributor

    1,123 236
    Posted: May 21, 2014 By: Raw Rob Member since: Aug 1, 2009
  6. BenKirkwood

    BenKirkwood Contributor

    294 48
    Already on the case; thankfully we have all the call recordings.
    Posted: May 21, 2014 By: BenKirkwood Member since: Aug 4, 2010
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  7. Escape Vapourettes

    Escape Vapourettes UKBF Newcomer

    48 2
    We have used them for almost a year now and found them to be very good.
    Posted: May 23, 2014 By: Escape Vapourettes Member since: May 17, 2014
  8. primed101

    primed101 UKBF Newcomer

    5 0
    Do not use payment sense

    I cannot be more clearer than this because all they are interested in is getting you locked to a 5 year contract, and then your greviance will not be considered.

    My story...

    I contacted them and said i want a like for like service that we have with our current provider. Sales person promised it would be exactly the same. I sent a copy of my last statement, i send an invoice of a typical customer, just so that they understood our business. When i received the agreement, I queried the fact that there were qualifying charges and non qualifying charges. Sales rep assured me that for my profile it was the qualifying charges (EVEN EMAILED ME TO CONFIRM).

    I was told that the contract was 18 months. I even queried this with the sales rep and yes, 18 month contract and you are then free to change provider.

    Now if i am lying, check all the telephone recordings between me and the rep!

    So guess what, I have now been told that our transactions are non qualifying because customer not present and so we are being charged the higher prices.

    I have contacted them and explained that I suppiled everything that we required from the service we need. I have copies of emails to back that up and i have invited paymentsense to listen to the phone recordings also.

    The upshot is that we needed a lower rate because as a business we are struggling with cash flow. We cannot afford these higher rates, which are higher than our existing rates. I would not be surprised if we have to go into administration at some stage with this being the straw that breaks the camels back.

    I know that i signed the contract, but this was under constant pressure from the sales rep. I asked if i would get an original contract, they said yes, the hard copy would be the actual contract, but this just allows them to order a terminal. Wrong, this was the contract as I have now found out.

    So after all this they still would not cancel the contract even though this has been mis sold.

    This is real life story from a small business that has been well and truly shafted by a lying sales rep who is probably laughing all the way to the bank.

    I have contacted my local MP, I am planning to write to rougue traders and other financial press. In 2014, this type of mis-selling should be stamped out.

    I am not going to lie down and roll over. This is not over, I am happy to go to court over this.

    Posted: Jun 11, 2014 By: primed101 Member since: Jun 11, 2014
  9. kelvin1950

    kelvin1950 Contributor

    1,226 398
    Posted: Jun 12, 2014 By: kelvin1950 Member since: Jul 19, 2011
  10. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Verified Business ✔️

    961 116
    Dear Primed1012

    Please send a PM re your experiences to my colleague Ben Kirkwood, and he will investigate your complaint on your behalf. He has already posted previously re this thread.
    Posted: Jun 12, 2014 By: LMDServicesUK Member since: Apr 18, 2013
  11. primed101

    primed101 UKBF Newcomer

    5 0
    Thank you. Have sent PM.
    Posted: Jun 12, 2014 By: primed101 Member since: Jun 11, 2014
  12. timepiece

    timepiece UKBF Newcomer

    16 1
    Just had a call from a rather frustrated employee of First Data Global Leasing, who goes by the name of Chris. He tried to inform me about the various issues I will face for breaking my "contract", although as he admitted, on a recorded call, the "contract" was sold by Payment Sence, not FDGL. It seems this drama will go on and on, as he informed me that these issues have been tested in court to their satisfaction. Lets see how they get on with this one as I have every communication logged and recorded !
    Posted: Jun 23, 2014 By: timepiece Member since: Apr 28, 2014
  13. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Verified Business ✔️

    961 116
    In our case the terminal lease will always be with a Third Party leasing company as Paymentsense are an ISO (in this case FDGL), for up to 5 years, which would have been clearly indicated on the front page of the FDGL lease agreement that you signed.

    There will also been abn FDMS application/agreement that you also signed for your Merchant services element.

    PS do not and cannot offer a 12m lease as FDGL (our terminal leasing partner) do not offer such an option.

    The lease would have been one of a number of legal agreements that you were invited to review and sign at the time you prepared your application to Paymentsense.

    I understand that you are aggrieved that you thought you were signing up for a 12 m contract, but as we cannot offer such a contract period, why did you proceed to sign a lease for 60 months, or at the very least not query it with the PS rep you were dealing with, before you signed the contract and submitted your application to us ?

    I know that one of our Managers Ben Kirkwood is already reviewing your case, so he may be able to advise you as to progress with regards your concern over the lease length.
    Posted: Jun 23, 2014 By: LMDServicesUK Member since: Apr 18, 2013
  14. timepiece

    timepiece UKBF Newcomer

    16 1
    Mark, please do not add insult to injury. While I can understand you wanting to defend your company, what you have just written makes you look as dishonest as the rest of them. Remember, there are MANY members of this forum who had the same experience as myself. I am looking at the paperwork that I received right now, and it clearly states that my contract length with payment (non)sense is 12 months. The internet is awash with small business owners, who like myself, feel conned by your company. As someone who is a past chairperson of my local chamber of commerce, you can believe me when I tell you, that you, and those who work for your company, have shown yourselves to be, in my opinion, disreputable and dishonest. But we, the small business owners, will have the last laugh. Try typing into your favorite search engine "payment sense review" and see what comes up. In a previous life I owned a web design and marketing company. Hopefully this thread, or one like it, will stay at the top of those all important rankings for a very long time . A lot longer than your lease period, that's for sure ;)
    Posted: Jun 23, 2014 By: timepiece Member since: Apr 28, 2014
  15. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Verified Business ✔️

    961 116
    Yes, the Internet is awash with Good and Bad reviews about PS, and also every other Card Payment Services provider out there ! Its the Internet so anyone can say anything good or bad.

    The issue is that you signed a series of contracts with PS, FDGL and FDMS, as part of the application process (either by hard copy or electronically ) and you would have been ( if by e-sig immediately ) sent copies of the signed agreements you had signed, so if you were not sure about anything, why did you not query it at the time ?

    I do however make this point time and time again on this Forum, check you understand what you are agreeing to before you sign, and if the terminal lease period is too long then walk away.

    I am not a Paymentsense employee, however I am happy to represent them on this Forum based on my experience as an Independent Business specialising in providing Business services to small businesses, of whom I have many many satisfied customers.

    Please do not accuse me of Dishonesty, as you do not know me, or my reputation as developed on this forum, if PS get it wrong they will admit to it, and I also have done so when I have made errors.

    We have over 32K live merchants, so sometimes we do get it wrong, but we address those grievances where a Merchant has had a genuine issue with us, or where we have inadvertently caused them issues.

    Like I said your case is being investigated, and perhaps you should comment on the response you have had with regards to those investigations if you feel that you are being unfairly treated by PaymentSense, rather than complaining on this forum about signing a contract that suddenly you decide you no longer want to be bound by ?

    Turn it around, for example if you signed a contract with say Vodafone for a contracted period (say 24 months) and then decide after 12 m you do not want to stay in that contract, what do you think they would say to you ?
    Posted: Jun 23, 2014 By: LMDServicesUK Member since: Apr 18, 2013
  16. timepiece

    timepiece UKBF Newcomer

    16 1
    I am not about to get into a long winded debate with someone who "does not work for payment sense", although I question that statement given that you use their logo as your profile image. However I would guess your association with their organisation earns you some type of commission or reward. The OP asked for the experiences of those who have dealt with them, and that he got. But to answer your question, I signed a contract based on assurances that their representative gave me. I signed a contract based on the fact that I trusted their organisation enough to handle my companies financial transactions. You can turn it around and twist it as much as you want, Payment Sense offered me a service based on a 12 month contract. Hidden within that 12 month contract was an additional contract forcing me to hire a terminal for 5 years or face a hefty restocking fee and a termination penalty. Yes, I was foolish not to read the small print, hidden within realms and realms of electronic data. And, yes, whatever way you look at it, Payment Sense, and their sister company First Data acted in an incredibly underhanded, and some might say, dishonest manner. Oh, before I forget, your previous post stated that First Data do not offer a 12 month lease. Again that's complete lies. If you do "represent but not work for them", you should know that their website states...
    • Are varied terminal lease times available?
    • Yes - terminal lease periods are available for terms ranging from 12 to 48 months.
    Posted: Jun 23, 2014 By: timepiece Member since: Apr 28, 2014
  17. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Verified Business ✔️

    961 116
    Hi Timepiece like I said, what have PS actually said to you re your issues ?

    I also am happy to draw this dialogue to a conclusion, but with a few more clear facts to prevent further lack of clarity re the matters you have raised.

    Paymentsense only offers leases for 36, 48 or 60 months ( leases through other ISO's may vary). No other terms are available for a physical terminal agreement from PS.

    PS does not and never has offered a 12m lease option through FDGL or any other Leasing company.

    PS are not a sister company of First Data, rather they act as a Reseller along with other ISO's for First Data Corporation. First Data also trades in the UK as FDMS in their own right, which is whose website I presume you are quoting your facts from.

    First Data has both a Direct sales channel (FDMS) and multiple other ISO's that it resells its services, through and each one will have its own offerings re Terminal lease length.

    I act as an agent of PS reselling their Card processing and other related services and am very happy to do so based on the way that I see our Merchants are managed on a day to day basis.

    My personal integrity is very important to me and if I thought that an Organisation that I act as an Agent of, was knowingly mis selling, I would terminate my relationship with them whatever the cost to my Business.

    I trust that once you have reached a conclusion to your contractual issues with PS & FDGL, you will be happy to post the outcome on the forum in due course.
    Posted: Jun 23, 2014 By: LMDServicesUK Member since: Apr 18, 2013
  18. timepiece

    timepiece UKBF Newcomer

    16 1
    You certainly seem polished and plausible in your defense of Payment Sense, and your latest reply makes a bit more, sense...

    So you, and others, sell merchant services, on a commission basis, while not actually employed by the company. Much in the same was as double glazing or insurance sales people operate.

    Had I know that the organisation I was trusting with my clients data operated in such a manner I may have studied the many pages of small print just a bit closer.

    I can accept that the person who sold me the product may not have worked for Payment Sense, and that he may not be a true representation of all their agents, but as you will see on this and other forums, many small business owners are having the same experience with the same company, so perhaps its time you did terminate your relationship with them, because myself and my family have been in business for over 100 years, and to date, this is the most underhanded trading tactics I have ever experienced.

    While the gentleman I spoke with today also seemed extremely processional, his guarded threats and mention of court cases proved that the organisation that encompasses PS, FDGL & FDMS really are quite a nasty bunch.
    Posted: Jun 23, 2014 By: timepiece Member since: Apr 28, 2014
  19. kelvin1950

    kelvin1950 Contributor

    1,226 398
    Best answer would be to post a link to where it does or doesn't say they offer 12 month contracts.
    Posted: Jun 24, 2014 By: kelvin1950 Member since: Jul 19, 2011
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  20. timepiece

    timepiece UKBF Newcomer

    16 1
    I cannot post links, but its on their site, from home page, scroll down and you will see a link to FAQ. firstdatams is their uk address.

    I note it makes no mention of a five years lease :)
    Posted: Jun 24, 2014 By: timepiece Member since: Apr 28, 2014
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