Another one bites the dust.

F

Faevilangel

Desired, but in professional boardrooms, businesses people are far ruder and nastier than on here. I think back to some of the bosses I have had, they would be banned on an instant in here - let along mentioning colleagues, clients, etc etc.



This is exactly what I am talking about. Nobody on this thread has said that somebody has the right to abuse? Seriously, if someone being a bit rude in a message is judged as abuse then I would respectfully submit good Sir that an internet forum is not the correct place for that person. Referring to rude posts as abuse is totally OTT. I am sorry but it really is, its making a mountain out of a molehill. Abuse is shouting and screaming at someone, punching them, raping them. How does saying someone is useless even compare? Why can't these silly words be dropped. I know why they are used too. It makes it easier to wield power and ban someone if what they say can be categorised as "abuse" or a "personal attack". Seriously, why are people so soft?



Again, why are you using totally over the top analogies? Nobody has said you should be allowed to do that. Did the offending post that prompted this thread contain any obscenities at all.......no is the answer. So why use the unhelpful analogy?



I could have a field day with a sarcastic comment here, but I will refrain.

Calling someone useless and saying your effing useless is the same thing, and counts as abuse.

I don't care that you may call someone worse in a board room, when you're in the company of others, it's polite to give that person some curteousy and keep your personal opinions to yourself.

This is a private members forum, and everyone agreed to the rules (which are easy to understand), if anyone breaks the rules then they get warned /infracted.

If the majority of members can get along without abusing other members then I am sure the rest can if they tried.

Sent from my HTC One SV using UK Business Forums
 
Upvote 0
B

Beachcomber

As to where do we go from here, what do you suggest? Are you suggesting (and I am trying not to put words in your mouth) that
1 mods should try to be consistent.
2 Moderation should not be lenient but strictly enforce the rules
3 Bans should be shorter
4 There should be no banned topics (other than illegal ones)

That pretty much sums it up nicely.
Perhaps drop the 'try' from the first point ;)

To follow on from Steve's comments - we need to determine what constitutes 'abuse'

Personally, if someone calls me an idiot / pillock / prat for whatever then thats fine, if they use stronger words then maybe not.

We need to remember that we are an online community and as such will attract the odd idiot - and we should be free to tell it like it is.

As Maxine said - some people like to call a spade a spade, which is fine - so long as you don't call it an F'ing shovel!

It's so good to see someone else share the view that it is so simple to sort this all out - it really is quite perplexing, trying to figure out why some people seem determined to make forum moderation as complex as string theory.
 
Upvote 0

kulture

Free Member
  • Aug 11, 2007
    8,962
    1
    2,754
    68
    www.kultureshock.co.uk
    I suspect that the problem will be how to determine what constitutes abuse. Because for some the terms idiot / pillock and prat are abusive, whilst for others they are not. This is what I mean by things not being simple.

    Whilst it is clear that you know what offends you and what does not, which makes it simple for you to know whether a post aimed at you is offensive or not, it is not always clear to us.
     
    Upvote 0
    Well I have just spent an age catching up, and it is safe to say that everything that has been complained about is already being dealt with in discussions in the Mods/Amdins area.

    A raft of proposals have been tabled, and there will be no heel dragging on this.

    I am not going to get involved in the to and fro-ing as I see nothing to be gained.

    I will say this however, people are stating things as fact, and making claims about people who have been suspended/banned that are completely incorrect, and, if they actually went back to the person suspended and actually asked THEM how many warnings and/or infractions or short suspensions they received, they might see things in a different way.

    Then again they may not, who knows.

    Also the thought that the use of words is what denotes abuse is really miles off the mark. 'eff off' can be totally un-offensive, while an unprovoked comment that usues no profanity, can be a terrible thing to post.

    let me give you an example (and this is real world, not made up) 2 members disagreeing, #1 says to #2 'you are a very bitter man, why are you so angry?' #2 says 'why don't you go away and visit your son?' he was banned for life, his account wiped as a result. (not on this forum).

    So your opinions at this point? a bloke was banned for telling somone to go visit his son? RIDICULOUS! grab your clubs and pitchforks, lets kill the mods.

    Now let me explain that member #1 lost his son less than a year ago in tragic circumstances, and member #2 was completely aware of this.

    So think about the actions her, and maybe you will get a glance of how difficult it is to moderate, and deal with things, when all the members know is 'he has been banned for life and I read the thread, there was nothing in it! :(
     
    Upvote 0
    R

    Root 66 Woodshop

    I've read everything here and I've had a few thoughts on this whole banning process.

    What Beachy has suggested appears to be a lot more proactive than the current "strike" mode that is in place.

    Here are my reasons.

    1. When that thread was open, I was personally attacked on more than one occasion... I was accused of having horns and goat legs (funny - yet true! :D - No not true about having goats legs! :D ) - The culprit was able to carry on with these comments in more than one post, yet he did not receive a ban?

    2. A person that I consider to be a valued member of the forums is banned for giving his opinion based upon a fact - the post itself held no flaming, no trolling just a point blank opinion... yet he received a ban?

    It's the posts that needs to be monitored as equally as the members.
     
    Upvote 0
    R

    Root 66 Woodshop

    Someone also pointed out earlier that we can not discuss race here?

    http://www.ukbusinessforums.co.uk/forums/showthread.php?t=284140&page=4

    Myself and Amazin have been discussing the fundamentals of being unable to determine what is racist here. ;)

    As I've pointed out previously, without knowing the background of someone on the forum it is impossible to determine what direction a post is leading too.

    Amazin "assumed" I was being racist until I gave him more information on what I was saying... something I shouldn't have needed to to be quite frank, but as always I find myself having too because people assume too much.

    :)
     
    • Like
    Reactions: OldWelshGuy
    Upvote 0
    S

    Steve Sellers

    Calling someone useless and saying your effing useless is the same thing, and counts as abuse.

    With all due respect if you believe that, you are in my opinion sensitive. Does this count as abuse? Well no abuse or insult is intended. I just think you are overly sensitive, it's not necessarily a negative thing, it's just an observation.

    Do me a favour please. Google the word "abuse", and look at the results that come up. It kinda of pulls apart your argument on what constitutes abuse. This for me comes down to life experience. If you had knowledge of working with victims of abuse, like I have, you would realise how silly it is comparing real abuse to someone being not very nice.

    I don't care that you may call someone worse in a board room, when you're in the company of others, it's polite to give that person some curteousy and keep your personal opinions to yourself.

    Erm I dont call someone worse. It's just my observations in real life.

    This is a private members forum, and everyone agreed to the rules (which are easy to understand), if anyone breaks the rules then they get warned /infracted.

    With all due respect this is utter nonsense. The rules are not easy to understand and hence this whole thread., If you think that then there is pointless you responding as you have totally misunderstood the nature of mine, and others complaints. I write t+c's for a living, and I tell you what - they are simply not fit for purpose.

    If the majority of members can get along without abusing other members then I am sure the rest can if they tried.

    Not real world I am afraid, peace on earth and all that. http://www.youtube.com/watch?v=MsJnxlXepsY

    It's so good to see someone else share the view that it is so simple to sort this all out - it really is quite perplexing, trying to figure out why some people seem determined to make forum moderation as complex as string theory.

    Agreed. There are some very convoluted answers above.

    I suspect that the problem will be how to determine what constitutes abuse. Because for some the terms idiot / pillock and prat are abusive, whilst for others they are not. This is what I mean by things not being simple.

    Absolutely. But when some mods think "
    Calling someone useless and saying your effing useless is the same thing, and counts as abuse.
    " it shows how difficult that will be for you.

    Whilst it is clear that you know what offends you and what does not, which makes it simple for you to know whether a post aimed at you is offensive or not, it is not always clear to us.

    Offence is in the eye of the offended so to speak. Some people are offended by anything. Some people go looking to be offended - just look at your average daily mail reader. This is one of my biggest bug bears about society. Everyone is desperate to score points by jumping on what people say, and being offended.

    Also the thought that the use of words is what denotes abuse is really miles off the mark. 'eff off' can be totally un-offensive, while an unprovoked comment that usues no profanity, can be a terrible thing to post.

    let me give you an example (and this is real world, not made up) 2 members disagreeing, #1 says to #2 'you are a very bitter man, why are you so angry?' #2 says 'why don't you go away and visit your son?' he was banned for life, his account wiped as a result. (not on this forum).

    So your opinions at this point? a bloke was banned for telling somone to go visit his son? RIDICULOUS! grab your clubs and pitchforks, lets kill the mods.

    Now let me explain that member #1 lost his son less than a year ago in tragic circumstances, and member #2 was completely aware of this.

    So think about the actions her, and maybe you will get a glance of how difficult it is to moderate, and deal with things, when all the members know is 'he has been banned for life and I read the thread, there was nothing in it! :(

    I am sorry James, but this is another convoluted answer. I understand the difficulty in being judge, but that is you [as in the mods] cross to bear. Nobody is arguing this should be an abuse free zone. This thread was prompted by one post. One post that was harsh, but it was truthful.

    In fact if we are going to talk about what is considered abuse, then the "victim" of that post has called for the ban to be overturned. Surely if he isn't "offended" then that leaves only the mods that are offended. Is it really the place of the mods to be offended? Is a right for a mod to be offended by proxy on behalf of another?

    --------------------------------------------

    I have spent a few days away from these forums, and I have had time to think and reflect. These are JUST internet forums. Getting all wound up over them is pointless. The situations leading to this are for my mind pure melodrama.

    Conclusions:

    • Are some people rude? Yes
    • Are some people abusive? Yes
    • Should rudeness get an infraction? No
    • Should abuse get an infraction? Yes, an instant ban.
    • What is abuse? What does the man on the Clapham Omnibus say? Mods shouldn't substitute their view of what he says. It should be objectively approached.
    • Are the rules fit for purpose? No.
    • Do the mods do a hard job? Yes, absolutely. But you must get something out of it (even if it is that warm fuzzy feeling inside, otherwise why else would you do it?). When a mod abuses a member, no action appears to be taken (transparency please).
    • Can SIFT but in an open system of yellow cards? Yes James they can. The arguments over libel are non existent. The t+c's just need to reflect this. Limit liability, and make the rules clear. As they are SIFT are far more likley to get sued by a paying member who gets banned.
     
    Upvote 0
    B

    Beachcomber

    let me give you an example..............

    Although your example is extreme and would only be encountered very, very rarely, it is again a very simple thing to handle.

    You ban member 2 and post in the thread (with the permission of member 1) the reasons and background as detailed.

    Quite why moderation must be kept behind closed doors no matter what is a silly idea. When offering the members a little clarification regarding a desicion you can avoid whole rafts of posts / threads / pm's from members who can;t see a good reason for an action.

    So much mod time could be saved and so much hassle avoided by a single sentence of explaination.

    The only reason to keep all moderation behind closed doors is through fear of having those desicions challenged. If moderation is carried out consistently, fairly and openly then there would not be a need to hide desicions away and cause a 'them and us' divide.

    In my business, I never make a desicion or take an action that I would not be 100% confident of being able to justify if asked. I don't see why moderation should not be the same.

    Obviously not every single act of moderation will need explaining openly through the forum, but when the mod is of the opinion that it is not clear why an action has been taken, a few sentences of explaination could clear up any confusion and be a real courtesy to the membership.

    So you see, even difficult situations like the one detailed by OWG are simple to handle and easy to cover avoiding any confusion. It really can be that easy!
     
    Upvote 0
    Obviously not every single act of moderation will need explaining openly through the forum, but when the mod is of the opinion that it is not clear why an action has been taken, a few sentences of explaination could clear up any confusion and be a real courtesy to the membership.

    So you see, even difficult situations like the one detailed by OWG are simple to handle and easy to cover avoiding any confusion. It really can be that easy!

    As said above, more open disclosure of moderating is being discussed, so continuing to repat calls for it to be so is doing nothing other than repeating th call.

    In the case mentioned, the guy was banned for what he said, the member who was attacked didn't want this fact to be made public (about his son) so the usual,' why was x banned he didn't do anything wrong, I read that thread and there was nothing at all in there to offend anyone'.

    I have to admit however that the way I moderate here is completely different to how I moderate on my own stuff. I have no issues in posting why actions are taken etc, but the rules on UKBF are different and ARE being reviewed, as we type :)
     
    Upvote 0
    F

    Faevilangel

    With all due respect this is utter nonsense. The rules are not easy to understand and hence this whole thread., If you think that then there is pointless you responding as you have totally misunderstood the nature of mine, and others complaints. I write t+c's for a living, and I tell you what - they are simply not fit for purpose.

    The rules are simple, there are a few grey areas which could be updated so that they blacker but the fundamental rules are so simple to follow.

    Most members get along fine and never see an infraction in their account, it's only small minority that do get them.

    Calling a spade a spade is fine, but attacking someone because of their views, or their lifestyle is abuse, and warrants an infraction IMHO.

    It's so simple to understand, personal attacks at any level aren't needed to win an argument. Argue the point all you want (xx doesn't exist etc) but don't bring your personal feelings into the mix (you believe in xx so you're point is null and void).

    It really cheeses me off to see members 'abused' because someone doesn't have the decency to argue at the topic than the person.

    Just as an FYI Steve, I am not overly sensitive, words are water off a ducks back to me, but not everyone has the same strength to ignore insults. I just have a problem with people who think it's fair game to insult and abuse people because of their opinions.
     
    Upvote 0
    B

    Beachcomber

    The rules are simple, there are a few grey areas which could be updated so that they blacker but the fundamental rules are so simple to follow.

    Most members get along fine and never see an infraction in their account, it's only small minority that do get them.

    Calling a spade a spade is fine, but attacking someone because of their views, or their lifestyle is abuse, and warrants an infraction IMHO.

    It's so simple to understand, personal attacks at any level aren't needed to win an argument. Argue the point all you want (xx doesn't exist etc) but don't bring your personal feelings into the mix (you believe in xx so you're point is null and void).

    It really cheeses me off to see members 'abused' because someone doesn't have the decency to argue at the topic than the person.

    Just as an FYI Steve, I am not overly sensitive, words are water off a ducks back to me, but not everyone has the same strength to ignore insults. I just have a problem with people who think it's fair game to insult and abuse people because of their opinions.


    If this were the case we wouldn't be having this discussion. :rolleyes:
    It's not just the black and white of the rules - it's the implementation and consistency that needs to be addressed.

    So then, are we all done with going round in circles raking over what is / isn;t wrong with the forum?

    Excellent!

    Kulture pretty much summed it up - combined with more transparent moderation I think we may have cracked it. :)
     
    Upvote 0

    Podge

    Free Member
    Jan 13, 2011
    1,151
    367
    Seeing as I'm the one whose sensitivities may have been hurt I think I should reply.

    As somebody else said it's water off a ducks back to me. What I did object to was being accused of offering advice I was ill equipped to give.

    I have never given advice to anybody on a subject I know nothing about. I have given my opinion nothing more and my opinion is as valid as the next persons.
     
    • Like
    Reactions: Tin
    Upvote 0

    maxine

    Free Member
    Oct 13, 2007
    6,154
    1,952
    Cambs
    :rolleyes:
    For the record, the member refered to in the op was banned because of an infraction that should never have been issuedand had not actually accrued the required number of points to warrant a ban. But because personal feelings were allowed to override policy he was banned.


    This isn't the case. There were no personal feelings as far as I am aware leading to overriding a policy and the infraction system was used as intended.

    What other mods have alluded to is that sometimes with regular or active members there are other moderator actions such as private messaging that takes place over and above the infraction system ... however this doesn't replace the infraction system it's just simply extra work to get a member to try and behave within the rules. Sometimes people genuinely do not see what is wrong until it is explained with examples. This means that in a lot of cases with long standing or active members that there is a shed load of communication, warnings, persuasion, explanation etc that takes place with the mod team. You would not believe the amount of tittle tattle on "he said this" and "she said that" at it's important to deal with all of this before tensions build up even further then someone snaps and says something that will get them banned.

    But we are talking about uk business people aren't we? People who should be competent enough to know what's what in terms of what rules and warnings mean and the consequences?

    ... and that fella who was always trying to shift cheap adobe's.
    btw .. he's back :)

    We also need to reverse the banning of certain topics.

    I personally would like to see that too as I think that there are a lot of challenges facing our types of businesses these days and this could be a useful place to discuss them with people who have been there and done that. I had a thread in the private forum not long ago with a racial scenario and that was discussed all nicely and constructively. The problem comes I guess when the religious stuff was regularly spilling out to the main forums with too many personal attacks and offensive remarks being made following comments in the KTMOG thread. However, this is only my personal view and I do not know completely what the logic behind the Sift reason was.
     
    Upvote 0

    maxine

    Free Member
    Oct 13, 2007
    6,154
    1,952
    Cambs
    Hi Maxine,

    Not necessarily - original, untouched posts also get emailed to people subscribing to threads - so in the case of the member being discussed in the OP, I do know exactly which post it was. Yes, it was harsh, but given it was simply criticism and not deliberate trolling, I was very surprised to see it lead ultimately to his ban.

    Hi Steve

    I can empathise but I'm afraid I have to support the infraction decision and if you saw the comment then you will hopefully see where I am coming from.

    There is a marked difference between being "harsh" or "realistic" or "just calling a spade a spade" and being rude, obnoxious, unpleasant, offensive or dare I say it "abusive". In any event UKBF thrives more when members are courteous to each other and refrain from name calling, mud slinging, point scoring. It's just not necessary. It doesn't help the person the comments are aimed at and it gives the whole place a rotten feel.

    People come here to learn something, seek encouragement and support and UKBF easily has a reputation currently as not for the faint hearted. I know that because of the people that I talk to who have given UKBF a go only to leave because it's not worth the hassle of dealing with unpleasant members.

    There have been countless fantastic members over the years who talk sense, have valuable experience to offer etc yet when an offensive remark is made it warrants an infraction regardless of how valuable they are. I can honestly sit here and name at least 10 that spring to mind. It's always a shame but I can also assure you that there are mountains of warnings beforehand and that in every single case the member is in control of their own destiny!

    :)

    The banning of subject matter has also been badly handled. As a business community we are banned from mentioning religion or race when the UK is one of the most multicultural countries in the world.

    I agree with you and I think Henry has said this too.



    Just one last comment - It's worse to find out you have customers leave that don't complain about poor service. Silent customers will just leave and go elsewhere. At least if they do complain, they feel passionate enough about the issue to bring it up and you had a chance to do something about it.

    Steve

    You are absolutely right about silent customers. There are an awful lot of them who view UKBF posts from a google search, make an impression on whether it is the right community for them to join and then leave because of the aggressive style of posting that can sometimes be seen on here. How many times to we see "this is my first post, please be gentle". This is something to consider alongside members who have had warning after warning after warning :) In those cases they are not leaving silently enough for me :) We all want this to be a vibrant and useful community and those members who constantly snipe at new members or other members with offensive and personal remarks are simply not welcome.
     
    Last edited:
    Upvote 0

    Gillie

    Free Member
    Apr 12, 2006
    13,065
    1,463
    North West England
    Ok with great relectance will add something to this debate - reluctance - as I should be doing tax returns not reading this!

    When you sign up to this place - you sign up to play out in someone elses playground - therefore when they decide your time is up - its because you did something they didnt like or allow.

    I am fed up of reading about being blunt and harsh and its just business etc - I for one am well known for being blunt and speaking my mind - but they are means and ways of doing it without being rude and harsh and impolite.

    Should you come across some comment or someone who is talking carp - then don't be rude - simply post the correct information up for others to see with links to official sites if that helps - if someone posts a comment that is clearly their opinion - then simply refute it and post up the aternative argument - how hard is that??

    Perhaps, as in employment a behaviour policy should be drawn up which simplifies everything both for the member and the mod to implement - in which is set out what is not acceptable and what will happen in order if you break it etc.

    Perhaps then it would be a simple case of referring members to it when they hit that first step - therefore should they carry on - they have no come back etc.

    And now, thats my break done - back to this tax return!!
     
    Upvote 0
    S

    Steve Sellers

    When you sign up to this place - you sign up to play out in someone elses playground - therefore when they decide your time is up - its because you did something they didnt like or allow.

    Ah right, I should just rip contracts up with my client's because they do something I don't like......

    There are two parties to the agreement when you sign up to this place. All I expect is a degree of balance. To be quite frank, and as said before, SIFT's rules put themselves at risk of getting sued.

    It's SIFT's ball, yes, but if they start saying "I don't like this game I am taking my ball elsewhere", then don't be surprised when they aren't very popular.

    FAE - the argument is going into the realms beyond which I live in. The rhetoric that seems to be coming out from you guys is just totally melodramatic. Nobody is saying it is ok to abuse another, or personally attack another. Seriously mate, I can think of a dozen areas just where I live that if you saw you would realise what a personal attack is. I dread to think what the language you would use to actually describe some kind of grievous bodily assault. The problem is, when you use these big words to describe rather minor, unsavoury conduct, is that you take away from real abuse and real personal attacks. The argument about this being a business forum for adults work both ways.

    PS. To open things up these "moderation discussions" should be made available to the person that is the subject. This info would be subject to the Data Protection Act. So come on sift, pull your finger out - you have a legal duty.
     
    Last edited by a moderator:
    Upvote 0
    R

    Root 66 Woodshop

    With all due respect to those whom have posted, everyone is commenting on abuse and how to be polite etc yet as I stated earlier the religious troll that was here, was here for a good few months AFTER accusing me of being the Devil or in league with the Devil and having goats legs and horns! Yet here we are going around in circles discussing politeness and how to not offend someone?

    - Seriously are you guys suggesting that because he was a religious man it was perfectly OK for him to ABUSE me in that way? - Because quite frankly I did not see him banned for those remarks... Surely that level of abuse by your standards that you're referring to should have earned him a ban some 6 months ago, IF the thread itself was being Moderated correctly at the time, yet because I did not take offence nor reported the posts nothing was done about it?

    Seriously it sounds like you're just wanting to pull rank when you guys feel like it.

    I honestly think that if said troll had been banned when he first started with the derogatory remarks towards other religions and myself, the thread itself would still be here now.

    Again as I stated earlier, It's the posts that needs to be monitored as equally as the members..
     
    Last edited by a moderator:
    Upvote 0
    F

    Faevilangel

    With all due respect to those whom have posted, everyone is commenting on abuse and how to be polite etc yet as I stated earlier the religious troll that was here, was here for a good few months AFTER accusing me of being the Devil or in league with the Devil and having goats legs and horns! Yet here we are going around in circles discussing politeness and how to not offend someone?

    - Seriously are you guys suggesting that because he was a religious man it was perfectly OK for him to ABUSE me in that way? - Because quite frankly I did not see him banned for those remarks... Surely that level of abuse by your standards that you're referring to should have earned him a ban some 6 months ago, IF the thread itself was being Moderated correctly at the time, yet because I did not take offence nor reported the posts nothing was done about it?

    Seriously it sounds like you're just wanting to pull rank when you guys feel like it.

    Without looking into his account, the person may have received an infraction / warning but not enough for the banning.

    I can't speak about what actions they may have received, but if the abuse was reported / seen by a mod then some action may have been taken.

    If you think something over steps the line then report it as although there are more moderators now, we still can't be in every thread 24/7.
     
    Upvote 0
    R

    Root 66 Woodshop

    Without looking into his account, the person may have received an infraction / warning but not enough for the banning.

    I can't speak about what actions they may have received, but if the abuse was reported / seen by a mod then some action may have been taken.

    If you think something over steps the line then report it as although there are more moderators now, we still can't be in every thread 24/7.


    In other words - Unless a post is reported by someone you do nothing? - Where is the fairness in that exactly? - Just because I didn't report it nor go crying in my morning milk because someone called me doesn't mean that he was not being offensive.

    There were Moderator(s) posting at the same time as it goes yet his derogatory remarks about other religions being wrong, attempting to belittle other members AND name calling (i.e. Son of the Devil) were ignored, he was not banned yet you yourself state

    The rules are simple, there are a few grey areas which could be updated so that they blacker but the fundamental rules are so simple to follow.

    Most members get along fine and never see an infraction in their account, it's only small minority that do get them.

    Calling a spade a spade is fine, but attacking someone because of their views, or their lifestyle is abuse, and warrants an infraction IMHO.

    It's so simple to understand, personal attacks at any level aren't needed to win an argument. Argue the point all you want (xx doesn't exist etc) but don't bring your personal feelings into the mix (you believe in xx so you're point is null and void).

    It really cheeses me off to see members 'abused' because someone doesn't have the decency to argue at the topic than the person.

    Just as an FYI Steve, I am not overly sensitive, words are water off a ducks back to me, but not everyone has the same strength to ignore insults. I just have a problem with people who think it's fair game to insult and abuse people because of their opinions.

    If Off topic was Moderated correctly, said Troll would have been banned 6 months ago and we would never have lost such a decent thread.
     
    Last edited by a moderator:
    Upvote 0

    Cylon

    Free Member
    Jul 5, 2012
    415
    136
    With no disrespect to anyone; if people feel so strongly about the "bad management" of this forum, why stay? genuine question, not being a smart ass*

    *infraction proof, subject to scrutiny
    Thats a fair point but I think this thread is more about a singular incident which most feel (myself included) was a little too harsh treatment of one member in particular.

    Course we all have the option to leave but then when a lot of members have put effort into this place either by forming online freindships, advice, involvement in discussions or maybe just somewhere to kill time and have a chat they may be concerned enough about something to want a discussion on it.

    That said this thread has thrown up a few issues that may need addressing in particular the restriction of discussing certain topics. Don't get me wrong religious threads by there very nature are hard to moderate and require careful handling but they can often produce some interesting discussions amongst the God botherers and Satans little helpers and those who just want to learn more about that particular life style belief.

    I have been a member of a forum that was pretty much a free for all and it wasn't a pretty site (literally) so some form of close moderation is essential to any riske topic but it soon becomes clear which posters have a genuine interest in the topic and want to thrash out ideas/perceptions rather than those that would be better off sitting under bridges scaring goats.

    I must confess as the owner of an infraction I didn't bother to read the rules properly till I was infracted ...:redface:
     
    Upvote 0
    In other words - Unless a post is reported by someone you do nothing? - Where is the fairness in that exactly? - Just because I didn't report it nor go crying in my morning milk because someone called me doesn't mean that he was not being offensive.

    There were Moderator(s) posting at the same time as it goes yet his derogatory remarks about other religions being wrong, attempting to belittle other members AND name calling (i.e. Son of the Devil) were ignored, he was not banned yet you yourself state



    If Off topic was Moderated correctly, said Troll would have been banned 6 months ago and we would never have lost such a decent thread.

    I didn't say that, read my post again please.

    Unfortunately us mods cannot be in every forum and see every post, so we do rely on reports to indicate where a rule break has happened.

    If the post was reported then it would have been dealt with, it seems that it hasn't been seen / dealt with.

    On your final point, T/O was under moderated IMHO, a lot of things used to let go unless it was reported. This is now not the case and we do moderate all the forums on the same level now.

    The above was before I became a mod so I have NO idea on what went on behind the scenes beforehand, if you have a query regarding previous posts, Henry would be more than happy to look into it.

    I do agree that if certain members were kicked down a peg or two, things may have turned out different.
     
    Upvote 0
    Thats a fair point but I think this thread is more about a singular incident which most feel (myself included) was a little too harsh treatment of one member in particular.

    Serious question, how many chances do we give someone before we restrict their access to the forums.

    Some members do get away with a lot more than others, and they take full advantage of this. These members are now being told to toe the line and unfortunately it's asking a leopard to change it's spots.
     
    Upvote 0
    R

    Root 66 Woodshop

    Unfortunately us mods cannot be in every forum and see every post, so we do rely on reports to indicate where a rule break has happened.

    That can easily be rectified by which giving one of the Moderators the job of looking after their section, rather than having Moderators for the entire site.

    Every forum that I've been involved with had a hierarchy in place, such as Admin, Global or Moderator.

    Globals had full reign of the site while Moderators looked after their own section.

    Interesting though that you say...

    On your final point, T/O was under moderated IMHO, a lot of things used to let go unless it was reported. This is now not the case and we do moderate all the forums on the same level now.

    When previously replying with...

    I didn't say that, read my post again please.

    In reply to my post... which is exactly what I said in the first place.

    If the OT is being Moderated fairly in conjunction with the rest of the forums now then why exactly are we refrained from "that thread" ... surely if the forums were being let down by the Moderators (unwittingly of course :) ) then it would only be fair to re-instate the thread as well?
     
    • Like
    Reactions: Beachcomber
    Upvote 0
    That can easily be rectified by which giving one of the Moderators the job of looking after their section, rather than having Moderators for the entire site.

    Every forum that I've been involved with had a hierarchy in place, such as Admin, Global or Moderator.

    Globals had full reign of the site while Moderators looked after their own section.

    This has been discussed at length by Henry and the moderation team, I am not sure when or if it will become a reality but there have been discussions on this.

    At the moment, we don't have an official area we moderate but mods do tend to stick to certain forums. We also deal with any report no matter what forum it is in.

    If the OT is being Moderated fairly in conjunction with the rest of the forums now then why exactly are we refrained from "that thread" ... surely if the forums were being let down by the Moderators (unwittingly of course :) ) then it would only be fair to re-instate the thread as well?

    This is a question for Henry as I believe it was an admin decision to shut the thread.

    I personally have no objections to it resurfacing but I hear it was a pain in the butt thread to moderate due to the different views members had.
     
    Upvote 0
    In reply to my post... which is exactly what I said in the first place.

    AA, what you said, and what I said was 2 totally different things.

    Mods didn't ignore the posts in T/O, but only dealt with those that were reported AND that they saw.

    No posts will be deliberately ignored, but if it wasn't reported then it is likely it was missed by the team. We can only deal with posts we see.

    I have, on more than one occasion, come across rule breaking when viewing a thread which is a few days old. No one reported the offence and no moderator saw it so it looks like it's been ignored.

    We do miss things and rely on reports to alert us to things which we haven't seen. If we see something, it's dealt with.
     
    Upvote 0

    Cylon

    Free Member
    Jul 5, 2012
    415
    136
    Serious question, how many chances do we give someone before we restrict their access to the forums.
    I would expect the same chances as you would give every one else, and as the rules at the time dictate.
    But (and I maybe about to contradict myself), sometimes as in life whether its members between themselves or members and moderators occasional clashes of personalities can arise and emotions or reactions not intended can be triggered from posts either taken out of context or being taken too seriously.

    In reality someone with 1000 posts or 10 posts will be treated differently in certain circumstances (I'm excluding an outright personal attack which should be treated the same way for either) as moderators maybe more familiar with a regular poster with a habit of the tough love approach than someone who has just joined the forum.

    The old mantra of 'I may not agree with what you have too say but will fight for your right too say it' holds fast in my general opinion of things (within forum rules of course) and I doubt what took place for this thread too be started was 100% agreed by all moderators, but what do I now I'm just a fairly new member.

    Moderating is a thankless job and I understand how you are all restricted within the forum rules to apply infractions as needed but sometimes there are rare occasions when an application of the rules has too be questioned and I feel the topic of this thread is one of them.

    As Maxine has highlighted though I too would agree with a return of the religious threads especially with more moderators now.
     
    Upvote 0
    I would expect the same chances as you would give every one else, and as the rules at the time dictate.
    But (and I maybe about to contradict myself), sometimes as in life whether its members between themselves or members and moderators occasional clashes of personalities can arise and emotions or reactions not intended can be triggered from posts either taken out of context or being taken too seriously.

    In reality someone with 1000 posts or 10 posts will be treated differently in certain circumstances (I'm excluding an outright personal attack which should be treated the same way for either) as moderators maybe more familiar with a regular poster with a habit of the tough love approach than someone who has just joined the forum.

    The old mantra of 'I may not agree with what you have too say but will fight for your right too say it' holds fast in my general opinion of things (within forum rules of course) and I doubt what took place for this thread too be started was 100% agreed by all moderators, but what do I now I'm just a fairly new member.

    Moderating is a thankless job and I understand how you are all restricted within the forum rules to apply infractions as needed but sometimes there are rare occasions when an application of the rules has too be questioned and I feel the topic of this thread is one of them.

    As Maxine has highlighted though I too would agree with a return of the religious threads especially with more moderators now.

    thanks for the reply

    We do the above currently (long term members get a little more slack than new members) but issues still arise (hence this thread).

    The mods do debate individual moderating actions (such as whether a warning is needed etc) so that there are no personal feelings involved, but again issues have arisen from this.

    Start a thread in feedback, so everyone can discuss the "banned topic" being reinstated. You never know, with a good argument for it, it may happen.
     
    • Like
    Reactions: Cylon
    Upvote 0
    Serious question, how many chances do we give someone before we restrict their access to the forums.

    Warning
    3 Infractions
    Ban

    It's really quite clear and has been posted so many time I can't really believe the question has to be asked.

    Some members do get away with a lot more than others, and they take full advantage of this. These members are now being told to toe the line and unfortunately it's asking a leopard to change it's spots.
    How can this be a problem - tow the line or it's..............wait for it........

    Warning
    3 Infractions
    Ban

    Not sure where the complication lies?

    Thats a fair point but I think this thread is more about a singular incident which most feel (myself included) was a little too harsh treatment of one member in particular.

    The op was about one incident, but the discussion has widened to include all of the current problems.

    This has been discussed at length by Henry and the moderation team, I am not sure when or if it will become a reality but there have been discussions on this.

    Would be nice if he'd drop in on one of these threads, you know, just so we know it's all being taken seriously. ;)


    I personally have no objections to it resurfacing but I hear it was a pain in the butt thread to moderate due to the different views members had.
    Not a pain to moderate - any why is that I hear you all ask?
    Weeeeeeeeeeeeeellllllllllllllllllllllllllll.................

    Warning
    3 Infractions
    Ban

    Boom Boom!

    We do the above currently (long term members get a little more slack than new members) but issues still arise (hence this thread).


    Issues still arise because despite everything covered in this thread there is still a tiered moderation policy dependant on post count.

    Could you please explain why someone with a post count in the thousands is allowed to 'offend' yet someone with a mere few hundred making the same comment will receive an infraction?

    Could you also explain how anyone conducting moderation in this was can ever expect it to work.

    Consistency, consistency, consistency!


    Start a thread in feedback, so everyone can discuss the "banned topic" being reinstated. You never know, with a good argument for it, it may happen.
    Why the need for a discussion?
    It should be re-instated and moderated using our favourite old tune.....................yes, here it comes again..............

    Warning
    3 Infractions
    Ban

    HURRAH!

    Now then.
    If any mods would like to throw any other moderating scenario's into the mix to see how they should be handled I'd be happy to have a go - all of the examples presented as difficult situations so far have actually all proved to be very easy to handle, requiring little thought time, just clarity, consistency and a policy of.....................yes, you know it....................

    Warning
    3 Infractions
    Ban

    BOOM SHALALALAKKA!
     
    Last edited by a moderator:
    Upvote 0
    Missed one point regarding this paragraph. Do you think those who self promo against forum rules do so under a grey rule or should they receive an infraction? After all the rules are clear, yes?

    Anyone who self promotes, gets a warning for the first offence and an infraction for a repeat offence.

    Self promotion is defined as promoting your own product or service, in a thread which isn't in the tenders forum.

    We do cut some slack for members if they have posted a helpful reply and then added a small sentence saying they do that specific service, but the post in general needs to be information and not a sales pitch.

    An example, someone may ask for a recommendation for a website host, a host may reply with something like "there are many types blah blah blah, choosing the right one will depend on your needs e.g. x features blah blah blah. We are a host with 500 customers, we would be happy to go through some options with you."

    That is allowed under the current rules (depending on the context of the post).

    Someone posting "I do this, call me" will get a warning / infraction (based on previous behaviour).

    Most self promo posts will be warnings unless the member has been warned about it before.
     
    Upvote 0
    Warning
    3 Infractions
    Ban

    So, by your reckoning, the mods decision was correct as they had the above before the final infraction.

    Mods have tried to be lenient with the longer term members, and now you're saying we should ban them in line with everyone else.

    NO bans are done on the spur of the moment, it takes upto 6 months of actions to get to the point. No one can say they didn't expect it as they will more than likely get at least 2 warnings and 2 infractions before the final infraction.
     
    Upvote 0
    So you agree then that the rules are "simple and easy to follow" in this regards? On that basis there can be no excuse for breaking such a rule.

    Steve, I can't answer honestly because each situation is different.

    We, as mods, have a shortlist of rules which we have to work too, which we can then add our own opinions too if needed.

    Example:

    New member, creates a post recommending a new service which they are using:

    Long term member creates the same post

    We would (in theory) delete the new members post as we can't tell if it's a deliberate attempt to spam their service, while the longer term member, we would have a better understanding of the members business / previous history so could make a decision if they are really a customer of the service or not.

    The rules are a guideline, which we work to, and use our own judgement to make a decision. No rule breaks are the same and some do take more time to make a decision.

    Now in an ideal world, all promotion posts would be classed as a rule break but how do you define a happy customer and a spammer?

    We work to the guidelines we are given

    If you have a thread which you want clarification on, feel free to pm and I will give you my honest opinion.
     
    Upvote 0
    So, by your reckoning, the mods decision was correct as they had the above before the final infraction.

    Nope - not sure where you got that impression from.

    Mods have tried to be lenient with the longer term members, and now you're saying we should ban them in line with everyone else.

    Now nothing! I've been saying the rules need to be consistently applied to every member ever since this thread (and the preceeding one in the feedback section) started.

    I'm afriad comments like those above only indicate to me that you have not read this thread from the start and are not up to speed with the views being expessed here. I would receommend going back through it to avoid further confusion.


    NO bans are done on the spur of the moment, it takes upto 6 months of actions to get to the point. No one can say they didn't expect it as they will more than likely get at least 2 warnings and 2 infractions before the final infraction.

    Depends what these infraction are for - to use your current model of moderation, a relatively new member could see a long standing member make certain comments and be led to believe that those comments are allowed. So when they make identical comments and receive an infraction / ban they will justifiably be confused.

    So I'm afraid yes - members can say they didn't expect it, because the goal posts shift along with your post count.

    Consistency is what is needed.
     
    Upvote 0

    Latest Articles

    Join UK Business Forums for free business advice