Advice appreciated re planning uses, noise, business on residential street. Thank you

Original Post:

DS91

New Member
Business Listing
Mar 29, 2025
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0
Hallo I know this is a bit unorthodox but I really need some advice from a decent business owner -

Three years ago my partner bought a flat, the building is a former warehouse split into three units, the ground floor of each unit is a commercial property and floors above residential. These are the only businesses on the very quiet cul-de-sac, opposite and besides us are terraced houses.

When we moved in the business below was a graphic design studio operating standard hours (the other two businesses are similar). Last year the property below was sold. Now the owner operates it as his office as a consultant and also a rehearsal space for music, singing, acting, performance work -seems to involve shrieking - and I'm not sure what else. Unclear hours, sometimes he's away, sometimes there's people screaming on a saturday and sunday, people milling out into the street, sometimes live music every day. It's right in your ears, no way you could play your own music for instance.

Once we raised this he did have the ceiling soundproofed which is a small improvement but it's unfortunately just still an issue -
I really don't know enough and I'm hoping someone sympathetic could help as as its impossible to find out the info online:

1. I'm aware many former use classes now being grouped together in class E. Does this mean you can operate anything you want at the same time out of a E property as long they fall in the same category? eg. an office AND a rehearsal space?
2. if a commercial property is in a heavily residential space is there any kind of requirement to clarify the nature of business or modify it or concern yourself with the surroundings? or maybe when you register the business does it have to state what kind of operations it will conduct?
3. is there any kind of difference around regulation of noise or even just hours of operation for a business like this as opposed to a dwelling?

This situation has become difficult. I know this has no legal/business bearing but my partner worked his whole life to buy his first property at 45 and is a single parent with sole custody of his daughter. Neither of us went to university and a lot of our dealings with him feel manipulative. He's entitled, arty Oxbridge type with a big house, another home in Italy, bought the ground floor for £800k and it's not clear what his business actually is. He recently sent us a bill for £750 for a minor leak he found when he installed the soundproofing which we're paying of course but when my partner didn't respond to a message from him promptly (a few hours whilst he was at work), he rang on the doorbell and hassled my teenage stepdaughter, asking where her dad was, telling her to call him, saying he needs to get it in his thick head that he must speak to him etc. I think this is not normal?

Before I felt there's no recourse to keep complaining about noise, now I want to understand the nature of how a business has to conduct itself. Any help would be appreciated
 

JEREMY HAWKE

Business Member
  • Business Listing
    Mar 4, 2008
    8,612
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    4,051
    EXETER DEVON
    www.jeremyhawkecourier.co.uk
    Been in business a my days cant spell don't know s££t about Shakespeare and can't add up
    (ask the boys and girls on here)

    I never let anyone no matter who they are intimidated me
    You are putting this chump on a pedestal
     
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    fisicx

    Moderator
    Sep 12, 2006
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    Aldershot
    www.aerin.co.uk
    Why did you pay the bill for the leak? Surely you should have got quotes and chosen who you wanted to do the work. If you are even required to pay the bill. Maybe the leak was a result of the soundproofing work.

    What does it say in the lease about noise, maintenance and repairs?
     
    Upvote 0
    Who cares who he is and they are?

    Does he own or lease the unit?

    Did you question the leak details before paying the bill?
    Why isn't his/your insurance sorting it out?

    What did the council say when you made a noise complaint?
     
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