"3" Phone network Complaint

[ready2mix]

3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG


Attn: Chief Executive




ACCONT NUMBER

OLD TELE:



MR X

DOB “call me I will provided this”
xxxxxxxxxxx

xxxxxxxxxxx
ESSESX
xxxxxxxx


AADxxxxxx AMMOUNT £3.36 “this invoice I will not pay due to the cost of the phone call I made trying to pay”
AADxxxxxx AMMOUNT £54.04


Dear sir,


I am very disappointed with your customer services, it is one of the worst I have every experienced,
they avoid simple questions they don't listen they have no understanding of the situation in the UK they miss quote data protection which they hide behind to be as unhelpful as possible over silly issues that don't make logical sense.


I have now left your company because the customer experience has been enough for me to decide never to come back and never to recommend it to any one else, at some point in the next 4 weeks I will be commenting on the customer services issues I have experienced with “3” on the UK business forum's.


So lets start with the following complaints that link together to make the customer experience of 3 a bad head ache.

1. The apology currency that I here from “3” it cant be spent it don't fix any thing and your staff repeat and add to the problem and issue.
2. Having to requesting to speak to a manager a) 72 times, b)36 times as happened today, when your staff cant resolve a issue they tend to block access to a supervisor whom operates in the same way and this escalates the frustration of the customer service experience.
3. In this day and age of ID theft, it took a number of calls to customer services and a continued experience of frustration to get your company to understand the need to remove my first name from the statements, this highlights the commercial and social divide between your staffs understandings and awareness of the problems faced within the UK.
4. My postman and the local sorting centre not to mention the whole street I live in know my full name and also the street behind were my letters have been delivered in error to 23 white waters, thinking about it there are six streets with door numbers 23 on this estate with my post having made its way to them all over the last 10 years of living here.
5. Tried to pay the balance of my account today but because your staff decide it better not to take payment because they would not confirm how much to settle the account even after I said to them the amounts above (same information I am providing you with) , I asked them to make notes that I will be charging for administration letters to resolve this issue, the first of these invoices are enclosed. I watched TV last night “watchdog” about your incompetent handling with debts that don't exist, I am concerned that would happen to me as my experience of 3 has been very bad and like many others apparently. So when I give my debit card details over to your incompetent staff I want to make sure am paying all the outstanding balance. Funny thing is your staff think strangers ring up with peoples account details to pay their phone bills, I expect this new wave of criminal activity happens all the time.
6. The stubbornness of your call centre staff to recite this ridicules need for my first name time and again, as you can see from this letter I have not given you my first name I hope from the same information above you can determine whom I am. Even to the extent to recite to your staff that there is a note (this may have been removed shardha bhanderi or abhijee phakatkar) not to ask me my first name and yet still your robotic staff refuse to give any information, logic states that to know this I must be whom I am even after your company has informed most of the people in my part of town my full name , they even refuse to even tell me if they have made a note to the conversion that I insisted they do but they use the data protection act as a device not to answer that question even though I am not asking for details to the note I have just asked them to make,”yeh I know kind of stupid and no logic”.
7. Request for a Mr MAHESH SHETTY to call me back I was informed in next 24 hours sir, and guess what 5 days latter 3 further calls for Mr Shetty and still no Mr Shetty, your customer services team lied 3 times to me regarding the call I would get “my call was important”, they lied.
8. I requested for a pack code and for my contract to cease within the required 30 days period, I upheld the terms and conditions of my contract with 3 however you refused to acknowledge that I had requested all of this when I checked to make sure that you were complying as I do not trust your company, (with good course) I even sent an email 3 – 4 days latter to make sure that your incompetent staff would do as requested, and guess what they had not so lets start with the names of every one that tried to block me getting justice. These are in no particular order. These calls total 2 hours plus.
   
   1. 1. 1. 1. 1. Mansi chouhan
               2. areez ichhapoia
               3. abir ghosh
               4. expecting mehesh shetty call 3 times
               5. iba kharwanlang
               6. moin shamenji
               7. sucheta hevde
               8. sibi naduvilpurakkal
               9. rashmi jadhav

ok I am tied of this and there is much more but having to type this letter is frustrating I am so glad to get away from 3 “ well not yet “ please let me go I don't want your services any more, I have been researching the web regarding the issues I have experienced – there are others. Read the notes ,in fact I require a copy of all the information and notes held on your system.


Yours faithfully




Mr X
Enclosed invoice for £30.00

 

[JohnnyHTID]

I used to be network 3 as well. I left because of terrible reception and bad customer service

 

[ready2mix]

Mr X is me, I typed this up as fast as poss, they are so frustrating, people are an obstacle to business success, ill-logical procedure is damaging business success, and not just at "3".

Any way I thought I would let you have insight in to my mixed up mind, please comment.

If any one has ever seen phone jacker, then the take no for answer "internet providings guy" he works for "3" lol

 

[ready2mix]

customer service at T mob has been great so far, all Scottish people and very nice polite and easy to question and most importantly they understand you.

Any one considering changing to T-Mob they offer £20 for introductions to both parties so take my number and give me a credit and get one your self , PVT me if you want number.

I wonder how you all handle this.