123-reg email problem

[Hedgie]

Anyone use 123-reg webmail?

It is proving to be a real hassle whenever I want to log in. The open exchange server login page just sits there saying 'loading scripts and content 0%' and won't log in.

I urgently need emails from the account but can't get access to it

The flamin' site support is useless!!

 

[wyld]

I agree 123-reg is crap but this maybe a browser issue or you need to update your flash player or Java or Windows Upsdates in the first instance try using a different browser. I am guessing you are using Internet Explorer try Firefox!!

 

[webhostuk]

If you are facing problems with email, why not change your provider, you can go for cpanel Linux hosting , you get 3 webmail options , squirrelmail, horde, roundcube, they load fast and has no problem at all.

 

[123reg]

Hello,

My name is Nerys and I work for 123-reg.

The difficulty you have experienced may be caused by a browser issue, have you tried to connect using a different browser?

If you have and you are still experiencing this issue please use the123-reg support site to raise a ticket to our support team. When doing this please ensure that you include the email address this relates to, information on the browsers you have used and the times this issue occurs.

Regards,

Nerys

 

[fisicx]

The difficulty you have experienced may be caused by a browser issue, have you tried to connect using a different browser?

In which case it means your email service is pants.

And your support systme is equally poor - all I got was automated replies and the person who did eventually respond didn't understand the problem - their first suggestion was to install the latest version of IE.

 

[giffgore]

Use a different service. 123-reg, in the experience of me and many others, are a bunch of con artists. Google some reviews about them written after having used them for a bit (as opposed to "I just registered today and it was easy!") and you'll likely get the same response too.

 

[123reg]

In which case it means your email service is pants.

And your support systme is equally poor - all I got was automated replies and the person who did eventually respond didn't understand the problem - their first suggestion was to install the latest version of IE.

Hello,

I am sorry to hear that you have had issues with the 123-Reg service.

If you would like to PM your domain name/email address and your contact details I will be glad to get in touch and look into your issues further.

Regards,

Nerys

 

[S-Marketing]

Just to provide some balance. I have used 123-reg for many years for registering domains and for e-mail and have never once had any problem.

On the down side, I tried their hosting and it was terrible.

 

[webgeek]

Everything about 1-2-3 is a trainwreck. Their non-standard interface makes migration to and away a nightmare.

I learned years ago, after pulling their thorn from my paw, to never stick my bits inside their thorny bush again.

 

[fisicx]

The registration system is fine. It's easy to use and manage and once you have found the DNS updatre page, changing the NS is a doddle.

Wouldn't use any of their other services though.

 

[giffgore]

Something I (and many others) got hit by was the auto-renewal scam, where they set all your domains to renew automatically and expect you to know how to turn it off. Even worse, the page to turn this "feature" off is worded in a way which misleads customers into thinking that it'll cancel the whole domain instantly.

When this happened to me, their so-called "customer service" promptly fobbed me off after pointing to their T&Cs and small print. Now, for most people I guess this is enough to get them to give up, but they nicked over £20 off me so I wasn't so ready to do so (£20 = a dinner for two or a cinema trip or loads of booze ). In the end - after a whole day of stress and aggro - I was luckily able to get a refund through a PayPal dispute, which they ruled in my favour on within 24 hours. Guess they must be used to sorting this issue out, eh?

I wouldn't recommend 123-reg to anyone, the hosting is terrible and they'll scam you on the domains. One of the worst companies I've ever had the displeasure of doing business with.

For evidence that this issue is common, just click here. It's been very well documented.

 

[wyld]

Ah the famous 123-REG "Thieves of domain names" tooo I pre-registered a .eu domain with you guys nearly a year before they was released and wallah yes I was allocated it payment taken from my credit card and used for approx 3 months when suddenly removed from my account and Told PIPEX owned it the new people that took 123-REG over after many emails and arguments I still didnt get it back but it still remained pointing to my site until expiry UNUSED by Pipex.

MUST POINT OUT WAS NEVER REFUNDED EITHER :-(

 

[Rain-shine]

I too am having problems and have been for DAY.
Decided due to emails not being received in my webmail account and constant error messages/time out messages to integrate this with outlook. Turned out not to be a good idea! I now have my emails in my inbox in outlook but cant send any. People are now saying they are getting error messages when trying to send me emails. I have been on to "support" and been told it is a "local" issue and to uninstall my antivirus software. Should have trusted my better judgement as after doing this i STILL cant send any emails! FRUSTRATION is not the word for it. The timeout messages are NOT a local issue as my business partner in another part of the country receives the same messages and has to constantly log in and out again too.

 

[webfusion]

Rain-shine and wyld,

If you wish to private message me details of your 123-reg accounts I will look into these issues for you.

Ray

 

[wyld]

I moved all my domains out after you stole mine and now have all 2000 plus of them in Fasthosts So dont have a account anymore and never intend having one again :-(

Oh I will tell you the domain in question local2.eu (Good wasn't it) Considering my Company was Local2.ltd.uk and I owned local2.com as well

 

[webfusion]

123-reg does auto renew domains, but we send at least 4 reminders in advance, starting at 60 days before the domains expiry date. These reminders state that you can turn off the auto renewal within your 123-reg user control panel and explains how to do this.

We will update the wording in the control panel, however it is not there to mis-lead.

123-reg are open and honest in this way, one of our leading UK competitors renews all domains unless you cancel, not within your control panel, but externally on a second site. They renew the domains, and then charge you, if auto payment fails they then send you to a debt collection agency.

With 123-reg, we pre-warn you several times, giving you ample opportunity to turn off renewal and if payment fails, we do not renew the domain, saving you bad credit with the debt collection side of things.

As a registrar, we have two options, auto-renew or auto-expire. We have tried both methods but with active renewal rates outweighing active expiration's, we have chosen to help the majority of our customers with auto-renewal while ensuring that there is a no quibble simple method to turn off renewals.

I ask at this point, what more should we do?

 

[KM-Tiger]

I ask at this point, what more should we do?

Do you monitor delivery success/failure of the automatic reminder emails?

The reason I ask is that I recall a thread here on this forum from someone who had missed the renewal emails as the address was no longer valid.

 

[Dominic Taylor]

The reason I ask is that I recall a thread here on this forum from someone who had missed the renewal emails as the address was no longer valid.

I can't speak for the accuracy of 123's auto-renewal system but every day we have at least one call from someone who hasn't updated their email address and who expected us to somehow automatically know their new one. I can only imagine how many similar scenarios 123-reg deals with.

 

[webfusion]

Do you monitor delivery success/failure of the automatic reminder emails?

The reason I ask is that I recall a thread here on this forum from someone who had missed the renewal emails as the address was no longer valid.

[FONT=&quot]We do not do this at the moment, however the plan is that we will monitor bounce backs and when a customer logs in to their control panel and has had bounced emails, that we will display a message asking them to update this. Along with that, our internal support tool will highlight the email address bounce backs to the teams so that we can actively ask customers to update the details when we have them on the phone.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]This is in plan with the regeneration of our system generated emails project, which is nearing completion for summer 2012.[/FONT]

 

[GRNChris]

Yes, I have to say I've experienced similar problems with this firm on a couple of occasions. Most recently when all of a sudden I couldn't receive my email. It kept coming up invalid username, or password.

I rang there support who insisted that it must be my PC despite the fact that neither my laptop, or other two mobile devices were picking up the email from the account either.

The solution in the end was to reset my password, but its a mystery why my password decided to change itself in the first place. Despite me asking them to get to the bottom of this they just closed the call a couple of days latter.

As a business we all know how vital email can be and it is disconcerting to know that out of the blue email problems can occur.

The only advice I can give is try to access your email on another PC or mobile device and if it works then you know its a problem with 123 and not your PC.

 

[KM-Tiger]

[FONT=&quot]We do not do this at the moment, however the plan is that we will monitor bounce backs and when a customer logs in to their control panel and has had bounced emails, that we will display a message asking them to update this. Along with that, our internal support tool will highlight the email address bounce backs to the teams so that we can actively ask customers to update the details when we have them on the phone.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]This is in plan with the regeneration of our system generated emails project, which is nearing completion for summer 2012.[/FONT]

As a sysadmin I'm well aware of how much work that will be, so it's admirable that you are taking those steps to protect users from themselves.

 

[webfusion]

The only advice I can give is try to access your email on another PC or mobile device and if it works then you know its a problem with 123 and not your PC.

If you are able to connect to the mailbox from another PC or mobile device that would suggest the mailbox is fine and that the issue is with the login details you have entered on the PC that is having issues accessing the mailbox. If you had entered the correct details for the username, incoming and outgoing servers, that would leave the password as the logical point of failure. Then if you reset the password and the mailbox works you know that is what the issue was.

If you are still having issues with your email can you DM me the details and I will look into it for you.

 

[giffgore]

123-reg does auto renew domains, but we send at least 4 reminders in advance, starting at 60 days before the domains expiry date. These reminders state that you can turn off the auto renewal within your 123-reg user control panel and explains how to do this.

We will update the wording in the control panel, however it is not there to mis-lead.

123-reg are open and honest in this way, one of our leading UK competitors renews all domains unless you cancel, not within your control panel, but externally on a second site. They renew the domains, and then charge you, if auto payment fails they then send you to a debt collection agency.

With 123-reg, we pre-warn you several times, giving you ample opportunity to turn off renewal and if payment fails, we do not renew the domain, saving you bad credit with the debt collection side of things.

As a registrar, we have two options, auto-renew or auto-expire. We have tried both methods but with active renewal rates outweighing active expiration's, we have chosen to help the majority of our customers with auto-renewal while ensuring that there is a no quibble simple method to turn off renewals.

I ask at this point, what more should we do?

Thank you for responding to the issue, it's appreciated.

Which competitor sends you on to debt collection agencies? I'd like to make sure I avoid them in the future at all costs.

The main issues I had with your auto-renewal are that, like I said, the text on the page to cancel domains is (was if you've actually updated it since) misleading and you didn't give me a refund. I had a similar issue with another registrar but they refunded me straight away when I called them. Your lot didn't help me at all.

PayPal seems to have agreed that the behaviour was wrong since they refunded me within 24 hours after filing a dispute, BTW, and it seems that this is common too.

If you must use auto-renewal, please ask users whether or not it should be turned on at the time they register the domain. If I register a domain and I see messages saying it's about to expire, I assume it'll do so if I don't take action. If someone wishes for a domain to auto-renew instead, make it clear that they can select this option when they register the domain. Don't make either the default and it's not your problem, but make auto-renewal the default option without being clear and customers will get angry, and rightly so.

 

[Dominic Taylor]

Which competitor sends you on to debt collection agencies? I'd like to make sure I avoid them in the future at all costs.

One which owns one of the other companies mentioned in this thread, a very large one

 

[DaiB]

I'm having the same problem with one of my webmail users. Try to debug this one:

If he logs into webmail using his email account on a specific XP and Win 7 PC using IE8 & IE9 repsectively with fully uptodate Windows Update the login opening spiral continues forever. Firefox gives the same result. If he uses other PCs it's fine. He created a new PC login account instead of using the Win 7 Administrator account and this new account worked fine. Explain that if you can! This problem has been consistent for weeks.

 

[murray crichton]

Does anyone have a step by step guide on how to move the email hosting to a new provder. i've had enough of them as well. Won't let me log in this morn.

I see the good folk from 123 are defending the product. But i'd like to point out other providers have worked round this problems why can't you.

 

[ecenica]

Does anyone have a step by step guide on how to move the email hosting to a new provder.

Moving away is easy. Steps depend on who you're swapping to. Most good hosts will be able to give you a step by step guide on what you need to do to move to them.

Rich

 

[murray crichton]

Thanks for that, shall have a look at it today.

 

[webstore]

We use 123-reg for domain registrations & POP3 email and have done so for about 8-years now. We find them to be most excellent especially as they seemingly have no upper limit on free email forwarding addresses of which we use loads. Having said that we do use spamarrest.com as a front end and the combination of the two work brilliantly for us.
.

 

[rockdrummers]

I too have experienced numerous issues accessing my 123 webmail. Particularly in the last week, including today. The standard reply seems to be to use Firefox, the support agent said 3 days ago:

[FONT=arial, helvetica, sans-serif]
"Unfortunately this is a known issue, our engineers are currently working to fix [/FONT]
[FONT=arial, helvetica, sans-serif]this.You can try changing your mailbox password and log into Webmail [/FONT]
[FONT=arial, helvetica, sans-serif]using Firefox,remember to clear your browsers cache and cookies prior to this.If this [/FONT][FONT=arial, helvetica, sans-serif]still does not help, try again later and until the issue is fixed use an[/FONT]
[FONT=arial, helvetica, sans-serif]email client or a mobile device to send/receive email messages.[/FONT]​

"

This didn't really help as I don't know how to receive emails sent to the webmail account (which is for my business) in an 'email client' outside of 123 webmail. My mobile device would be in the same boat.

Then today I kept getting the same problems - unable to login, emails refusing to update, leaving me completely unsure if people are having problems trying to contact me. The agent said the same thing as above about Firefox - which I've tried - same errors. I have now tried this in Chrome, IE and Firefox - all of which result in the same problems.

So I then asked (today) how can I get the emails being sent to my 123 webmail account forwarded to my Gmail account (which never lets me down). The support agent said:

[FONT=arial,helvetica,sans-serif]"Please note that <my 123 email address> is a mailbox and you can not forward a mailbox to another mailbox. If you wish to forward email messages directly to your Gmail mailbox, you will need to backup all your email messages, delete the [/FONT][FONT=arial, helvetica, sans-serif]<my 123 email address>[/FONT][FONT=arial,helvetica,sans-serif] mailbox and re-create it as an email forwarder address. Please note that if you do that, you will no longer be able to send any email messages from the [/FONT][FONT=arial, helvetica, sans-serif]<my 123 email address>[/FONT][FONT=arial, helvetica, sans-serif] email address, have access to Webmail or set up the mailbox in an email client such as Outlook."[/FONT]​

Does anyone know how this works? My concern is that if I was to reply from my Gmail account to any emails forwarded from my 123 'email forwarder address' that it will show my email address as the Gmail one, which some customers see as unprofessional. Any comments on how this works? I believe I initially tried to do the email forwarder route in the first place anyway but was led to believe I had to buy the 123 webmail account...

From an unhappy 123 reg customer!

 

[123reg]

Hello,

My name is Nerys and I work for 123 Reg.

Would it be possible to get some account details from you so we can look further into the issue you are having with the 123-Reg webmail service? I would need a username, domain name or support ticket ID.

I would like to be able to find out more about the cause of your webmail issues.

Regards,

Nerys

 

[geoff2149]

I have been with 123-reg for quite a while now and have over 20 wesbites / domains hosted through them, I have too fallen foul of the auto renewal process in the past, but lately the webmail system has been unusable, not just for me but my clients who have emails through 123-reg who have all reported the same problems accessing webmail so I do not think it is just certain accounts, it seems the whole system that is faulty...

I have had problems on my webmail account for over 3 weeks now, sometimes it logs in, sometimes it does'nt, when you do get in most of the time you straight away get an error message that states "Warning: connection was refused or timed out while attempting to connect to remote server imap.123-reg.co.uk for user ********)" and you have to log straigh back out..... or after a couple of minutes you just get a random error like the ones shown below that mean nothing to a user.. and you have to log out and back in...

Then, even worse, is when it does keep you logged in and you spend 10 minutes writing an email, you click send, nothing happens, the message greys out and after 2 minutes you get a "timed out error", you then have to log out, log back in and start all over again as it does not even save the unsent item as a draft... and as it greys the message out when trying to send it you can not even copy and paste the message...

My business relys on my ability to communicate through email, and at present I am having to log in and out of 123-reg webmail at leat 20 times an hour, it seems impossible to keep the webmail system open for more than 2 minutes without getting an error of some kind...

 

[Dan_HiHosting]

It's all down to personal preference but I normally recommend Google Apps mail to our clients. The first 10 users are free, so as long as you don't need more users than that it's free. Of course you can have as many email aliases as you like I believe (e.g. billing@yourdomain or sales@yourdomain going to the same user account/login).

Most decent hosts will provide a wizard to have it automatically setup for you in your control panel.

Any decent host will also provide webmail, such as RoudCube, Squirrel Mail, Horde, Atmail Open etc. And if they're any good then you won't have any access issues at all. But personally I find Google Apps mail to have better functionality and a nicer interface, so that's what we recommend.

But really, your only issue should be which interface you like best, and not loss of service, which can have a terrible impact on a business.

 

[ecenica]

Hi Geoff,

We've had a bunch of users switch from 123reg to our webmail over the last couple of weeks citing issues with their webmail - so you're not alone.

There's also a number of their users complaining about their webmail on Twitter.

Fingers crossed they get it sorted for you! If they don't feel free to get in touch.

Have a great weekend everyone!

Rich

 

[geoff2149]

They seem to have fixed it over the weekend, I had no problems at all, was longged in for long periods of time... but come last night it is back to its usual tricks, constant errors and been logged out.. may even be worse... I think i'll be swapping mext time my hosting is due for re-newal..

 

[rockdrummers]

Thanks to all for the replies, I just keep getting error messages like Geoff and emails coming through hours later that according to the time given next to the email, should have been visible hours earlier.

This weekend I will look at swapping to another provider but this time I will investigate what I'm signing up to first. Starting with Google Apps and then the ecenica ones.

I'm expecting it to be a nightmare to swap over from 123 reg webmail as I'm sure that won't be simple, but I'm sick of it for the following reasons:

1. It takes ages to load
2. Constant error messages
3. Bad support - "try it in Firefox" is a rubbish answer!
4. Doesn't work on my mobile phone (Blackberry Bold 9790) so I can't access it on the go which nowadays is vital
5. Takes ages to send messages with small attachments (e.g. 100kb)

Can the folks who recommended Ecenica and Google Apps tell me if they will work on a mobile phone? And also, if I sign up to one of those email services will I be able to use them without any issues considering that my domain name is registered with 123 Reg but the nameservers point towards Wix? My website was made with Wix so they are effectively hosting it.

I want to have the email address info<at>[I]mydomainname[/I].co.uk as a Gmail address looks unprofessional (at least that was the feedback I had from customers anyway).

Thanks again all.

 

[Dan_HiHosting]

Hi Rockdrummers,

Any decent web host will help you solve your email woes.

Moving your webmail over can be surprisingly easy as long as the host has good customer service and will help you with it.

Using a good hosts email service or Google Apps Mail you'll be able to access your email on your mobile phone.

I'd personally recommend you ditch Wix and move to a decent host and perhaps consider Wordpress, as it's far better for SEO, and can produce more professional results. You're also not a slave to their restrictive systems then.

If you still want to use Wix then as long as they let you modify your MX (Mail Exchange) records then you can use Google Apps Mail. Otherwise, you could potentially get 123 Reg to provide those records.

If you're using Google Apps Mail then you can have info<at>yourdomainname.co.uk so that it looks professional. Effectively google will be handling all of your email for your domain name instead of 123 Reg or your web host, so to your contacts they won't be able to tell the difference, but you'll benefit from a nice familiar interface, and good mobile access. It's not the same as email forwarding to gmail, where you won't be able to send emails from your domain from within gmail.

I hope that helps.

If you've got any questions just let me know, I'll be happy to help.

Good luck

 

[ecenica]

This weekend I will look at swapping to another provider but this time I will investigate what I'm signing up to first. Starting with Google Apps and then the ecenica ones.

I'm expecting it to be a nightmare to swap over from 123 reg webmail as I'm sure that won't be simple, but I'm sick of it for the following reasons:

Can the folks who recommended Ecenica and Google Apps tell me if they will work on a mobile phone?

I sign up to one of those email services will I be able to use them without any issues considering that my domain name is registered with 123 Reg but the nameservers point towards Wix?

My website was made with Wix so they are effectively hosting it.

I want to have the email address info<at>[I]mydomainname[/I].co.uk as a Gmail address looks unprofessional (at least that was the feedback I had from customers anyway).

Thanks again all.

I've answered your questions just in case you get round to looking at Ecenica

Easy to switch from 123reg. (we've done it loads of times).

Can sync your Ecenica email with your Blackberry and any other smart phone.

Can keep domain with 123reg and no need to swap your current web host Wix.

Email sent from Ecenica will show your professional email address.

If anyone has any questions about our email services please feel free to ask them here, send us a private message via this forum or email us at [email protected].

All the best,

Rich

 

[Quest Cloud Solutions Ltd]

Hi Rockdrummers,

We'll jump into the mix here as well... we do hosted Microsoft Exchange mailboxes, £3.50 per unique mailbox per month (no charge for aliases or distribution groups), gives you mobile email (iPhone, Android and Blackberry), calendaring, syncing, 25 GB mailbox, anti-virus, anti-spam, and Outlook Web App...

And it's really easy to switch from other providers

PM me if you want more details!

Cheers

Ryan

 

[keepitsecret]

This morning.. I cannot even connect to webmail.123-reg.co.uk

This is an appauling service and think we're going to have to change now.. been on and off for months.