I too have experienced numerous issues accessing my 123 webmail. Particularly in the last week, including today. The standard reply seems to be to use Firefox, the support agent said 3 days ago:
[FONT=arial, helvetica, sans-serif]
"Unfortunately this is a known issue, our engineers are currently working to fix [/FONT]
[FONT=arial, helvetica, sans-serif]this.You can try changing your mailbox password and log into Webmail [/FONT]
[FONT=arial, helvetica, sans-serif]using Firefox,remember to clear your browsers cache and cookies prior to this.If this [/FONT][FONT=arial, helvetica, sans-serif]still does not help, try again later and until the issue is fixed use an[/FONT]
[FONT=arial, helvetica, sans-serif]email client or a mobile device to send/receive email messages.[/FONT]
"
This didn't really help as I don't know how to receive emails sent to the webmail account (which is for my business) in an 'email client' outside of 123 webmail. My mobile device would be in the same boat.
Then today I kept getting the same problems - unable to login, emails refusing to update, leaving me completely unsure if people are having problems trying to contact me. The agent said the same thing as above about Firefox - which I've tried - same errors. I have now tried this in Chrome, IE and Firefox - all of which result in the same problems.
So I then asked (today) how can I get the emails being sent to my 123 webmail account forwarded to my Gmail account (which never lets me down). The support agent said:
[FONT=arial,helvetica,sans-serif]"Please note that <my 123 email address> is a mailbox and you can not forward a mailbox to another mailbox. If you wish to forward email messages directly to your Gmail mailbox, you will need to backup all your email messages, delete the [/FONT][FONT=arial, helvetica, sans-serif]<my 123 email address>[/FONT][FONT=arial,helvetica,sans-serif] mailbox and re-create it as an email forwarder address. Please note that if you do that, you will no longer be able to send any email messages from the [/FONT][FONT=arial, helvetica, sans-serif]<my 123 email address>[/FONT][FONT=arial, helvetica, sans-serif] email address, have access to Webmail or set up the mailbox in an email client such as Outlook."[/FONT]
Does anyone know how this works? My concern is that if I was to reply from my Gmail account to any emails forwarded from my 123 'email forwarder address' that it will show my email address as the Gmail one, which some customers see as unprofessional. Any comments on how this works? I believe I initially tried to do the email forwarder route in the first place anyway but was led to believe I had to buy the 123 webmail account...
From an unhappy 123 reg customer!