- Original Poster
- #1
Chasing delayed deliveries can be frustrating, especially when you can’t reach the carrier. How are you handling this and would you be interested in a solution to simplify the process?
Do you struggle to get through to the Carriers to chase your deliveries?
- Thread starter inxpress279
- Start date
The tracking systems are very good and while not always accurate they are a very good guide
OP could elaborate as to what your concept can do to help
OP could elaborate as to what your concept can do to help
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In contrast to the impression our local Facebook page gives, I am pleasantly content at the success rate of most carriers - including the Royal Mail.
So historically, and thankfully, chasing couriers was never a big task. If a parcel does actually go missing my priority is to ensure the customer is well communicated with, and if necessary, supplied with a replacement item.
So historically, and thankfully, chasing couriers was never a big task. If a parcel does actually go missing my priority is to ensure the customer is well communicated with, and if necessary, supplied with a replacement item.
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Most delayed parcels usually, for me, turn up the next day. It happens from time to time, and it usually pretty easy to spot from the online tracking.
I don't chase the courier as I know there's nothing they can do and it's not worth the time. Only if they get lost of course then there is an actual problem...
But yes reaching ** the carrier can be a nightmare, especially how its all computerised and they won't let you speak to a human. Some of the carriers don't even have a local depot number you need to call the main hub who will call them etc its a bit of a nightmare when things go wrong....
What does your company do to improve this situation then ?
I don't chase the courier as I know there's nothing they can do and it's not worth the time. Only if they get lost of course then there is an actual problem...
But yes reaching ** the carrier can be a nightmare, especially how its all computerised and they won't let you speak to a human. Some of the carriers don't even have a local depot number you need to call the main hub who will call them etc its a bit of a nightmare when things go wrong....
What does your company do to improve this situation then ?
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Does this mean you have a hotline to Evri where they leap into action is a parcel hasn't arrived? Does Royal Mail drop everything to sort out the missing delivery when you call them?
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Most of our parcels are delivered to residential addresses with many being of a weight or quantity that you couldn't easily leave with a neighbour. Many of our customers take time off work or make arrangements with neighbours to accept deliveries. A day late for us is unnacceptable.
I have an account managers direct number, the drivers numbers, the usual tracking details and am 10 minutes from our local depot if I need to drop in. That gives us a marginal headstart but a lost parcel is still a lost parcel.
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Rather than start a new thread it seems appropriate to vent some frustration here!!?
Once again DPD's Saturday delivery service to business premises is left in the capable hands of a xxxx taking driver who, rather then do the job he's paid for, would rather photograph a tree, ditch, fence or in this case a nice 45 degree angle of an unknown house masquerading as a business unit on an industrial estate. With the message 'sorry we missed you' dropping into your inbox just seconds after the 'Ahmed will be with you in 10 minutes' notification, the ensuing calls, chats and promises of intervention turn a simple process into a stress ridden farce. That the contents are urgent, that the recipient paid handsomely for the Saturday delivery is seemingly lost on the drivers and those who choose deceit as an option to shorten their working day should be sacked on the spot.
Once again DPD's Saturday delivery service to business premises is left in the capable hands of a xxxx taking driver who, rather then do the job he's paid for, would rather photograph a tree, ditch, fence or in this case a nice 45 degree angle of an unknown house masquerading as a business unit on an industrial estate. With the message 'sorry we missed you' dropping into your inbox just seconds after the 'Ahmed will be with you in 10 minutes' notification, the ensuing calls, chats and promises of intervention turn a simple process into a stress ridden farce. That the contents are urgent, that the recipient paid handsomely for the Saturday delivery is seemingly lost on the drivers and those who choose deceit as an option to shorten their working day should be sacked on the spot.
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Sadly I don't think or know of anyway that this is going to end.
If youve ever had an EVRI or My Hermes delivery youll know all too well how bad deliveries can be.
Delivery drivers are human with a stressfull time sensitive job, and companies can be under strain so I understand how things can go wrong but on the flip side I can also see how it can mess up a 'chain' and potentially damaging to a business and customer relationships - Ive had loads of failed collections, which meant the goods never went out therefore never got delivered, Ive had to load up and drop off like yourself, racing to the depot to make up for a failed collection to avoid messing ujp my customer.
Im not sure why DPD allow the false delivery information to be submitted, I've also had this with DHL.
Its worth reading the Saturday premium delivery T&Cs to see if there is anything to go on, sadly I believe that for me with 'next day services' I found the clauses stating that these were estimated and there is no compensation etc.
I feel that delivery companies and their staff know all too well that we need them, and they can do as they please.
For me, I never guarantee any delivery service to a customer - as life is unpredictable. It takes the strain off me and also the delivery company if 'ETAS' are not met. I think recipients should to plan a window for delivery because there is always a chance of a missed, delayed or failed delivery.
We need to adjust our expectations perhaps to avoid disappointment (hard in the times we live and work in where everything is on demand)
If youve ever had an EVRI or My Hermes delivery youll know all too well how bad deliveries can be.
Delivery drivers are human with a stressfull time sensitive job, and companies can be under strain so I understand how things can go wrong but on the flip side I can also see how it can mess up a 'chain' and potentially damaging to a business and customer relationships - Ive had loads of failed collections, which meant the goods never went out therefore never got delivered, Ive had to load up and drop off like yourself, racing to the depot to make up for a failed collection to avoid messing ujp my customer.
Im not sure why DPD allow the false delivery information to be submitted, I've also had this with DHL.
Its worth reading the Saturday premium delivery T&Cs to see if there is anything to go on, sadly I believe that for me with 'next day services' I found the clauses stating that these were estimated and there is no compensation etc.
I feel that delivery companies and their staff know all too well that we need them, and they can do as they please.
For me, I never guarantee any delivery service to a customer - as life is unpredictable. It takes the strain off me and also the delivery company if 'ETAS' are not met. I think recipients should to plan a window for delivery because there is always a chance of a missed, delayed or failed delivery.
We need to adjust our expectations perhaps to avoid disappointment (hard in the times we live and work in where everything is on demand)
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