Abbey Business Banking - good or bad???
- Thread starter hunny
- Start date
I can recommend them. I don't have very high demands for a business bank, but they have an okay website and the people are friendly enough when I speak to them. No surprise charges in the last 2 years - which is a pleasant surprise.
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VeryMark
Allied & Leicester are far worse - we gave up waiting for them to open an account.
If you want speedy efficient personal service, Whiteaway Laidlaw Bank (part of GUS) are good - accounts do have bank charges but these are reasonable and there are no charges during the first six months. They do not use a call centre and you always speak to the same manager!
If you want speedy efficient personal service, Whiteaway Laidlaw Bank (part of GUS) are good - accounts do have bank charges but these are reasonable and there are no charges during the first six months. They do not use a call centre and you always speak to the same manager!
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Avoid Natwest at all costs! They took 3 months to open our business account resulting in missed payments and a not so good credit rating. Moved to HSBC and they are FABULOUS! Now have a glowing credit rating!
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Abbey are the worst business bank account I've experienced. Customer service takes forever to get through and there is a long-winded call menu system. Support staff are awful - they've started routing calls abroad to people who struggle to understand English.
Foreign payments have to be made through completing a long-winded form EVERY time and sending in a fax.
You can't do any transactions in any Abbey bank and everything has to be done by fax or letter. Over 50% of the time my letters and faxes have not been acted upon, so we have to make repeated requests.
For years now, their online banking website stops working at 11pm and is offline all night.
This is truely antiquated McBanking.
I have a number of bank accounts and Abbey Business Banking is worse than all of them.
Foreign payments have to be made through completing a long-winded form EVERY time and sending in a fax.
You can't do any transactions in any Abbey bank and everything has to be done by fax or letter. Over 50% of the time my letters and faxes have not been acted upon, so we have to make repeated requests.
For years now, their online banking website stops working at 11pm and is offline all night.
This is truely antiquated McBanking.
I have a number of bank accounts and Abbey Business Banking is worse than all of them.
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I was with them up until 5 minutes ago 
Just sent in my fax to quit them! Feel so happy.
Does anybody have an experience with Alliance & Leicester Business Banking? Good or bad?
Just sent in my fax to quit them! Feel so happy.Does anybody have an experience with Alliance & Leicester Business Banking? Good or bad?
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I was with them up until 5 minutes ago
careful, by the sounds of it, you may have to follow up your fax in a few weeks
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See sticky thread above
am I being really dumb not seeing a sticky thread about Abbey Business Banking anywhere....?
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Andieatn
I can't see one either!
We bank with Abbey Business banking and I fuly recommend! As we have a shop aswell we pay in through the machines (as you can't pay in over the counter) and the only down side is it takes a day longer for your money to show and if the machines are all down (only happened once in 2 years to us) they still won't let you pay in over the counter! However we moved from HSBC as I found them impossible to talk to, you had to wait ages to get served in the branch and the call centre sent my stress levels through the roof! The big plus side is it's free and most of the others charge for their bad service!
Andrea
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Apart from the website "upgrade" a few weeks ago Abbey have been fine. No complaints in 5 years.
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Andieatn
Have you had problems with the upgrade? It didn't cause us any problems but all the new security info is hard work to remember, I guess if it's to further protect us it's ok though!
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Main problem is that my new reference number didn't arrive so I rang them and 10 days later, nothing, rang them again and was told there was no record of my request. In the end I couldn't log in for 3 weeks as this was before Christmas. All sorted now except they have decided not to support Safari on the mac...
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Michael Rooker
I have a Abbey business account and asked if they could supply me with an Electron card which they do supply to other customers.for some strange reason they will not supply one to me,needless to say I am now cancelling my account with them ! their loss not mine I am now going to get an Electron card from the Post Office.and run my small business through my local Building society,When will these Banks realise that we keep them in Business not the other way round.
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Well, I have to admit - Abbey business were good, but for the last but for the last seven months we have inordinate trouble getting them to change the bank details to our new address.
Their system is that you send them a fax and ring up an hour later to confirm they have received it. We've done this several times since we've moved and despite confirmation that they have received the fax the address still isn't being changed. This means that all our statements etc., are still be sent to the old address - and it's an address we no longer have access to. I point this out to them each time but I can only assume security is not a major concern for them.
The last fax I sent was on 2nd March and I also asked for a new cheque book to be sent (to the new address). Checking with them this morning they still have the old address. The chap I was speaking to said he will go back through the fax box to find my fax and take it to Admin personally.
He said he would phone me back but I have my doubts.
Their system is that you send them a fax and ring up an hour later to confirm they have received it. We've done this several times since we've moved and despite confirmation that they have received the fax the address still isn't being changed. This means that all our statements etc., are still be sent to the old address - and it's an address we no longer have access to. I point this out to them each time but I can only assume security is not a major concern for them.
The last fax I sent was on 2nd March and I also asked for a new cheque book to be sent (to the new address). Checking with them this morning they still have the old address. The chap I was speaking to said he will go back through the fax box to find my fax and take it to Admin personally.
He said he would phone me back but I have my doubts.
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We do this every day. In fact my Jackie is online now doing our latest accounts. Maybe they removed this facility for newer sign-ups. We set up the account not long after Abbey started offering the free banking.
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