Very Important Notice to all Sellers Using Paypal!

[Roline]

[FONT=Verdana, Calibri, Verdana, Geneva, sans-serif]Hi Guys

Breaking news from Paypal! More buyer protection are given to buyers using Paypal.

From today buyers can claim 'Significantly not as Described' when they receive a product that is not the same as advertised. Sellers will be held responsible for all cost.

It is sellers responsibility to ensure that product descriptions are correct and accurate.

Beware, this could cost webmasters a lot of money and losses![/FONT]

 

[bottlemaster]

[FONT=Verdana, Calibri, Verdana, Geneva, sans-serif]
[/FONT]

Beware, this could cost webmasters a lot of money and losses!

Um, yes, but only if you're a compulsive liar and don't describe your products honestly.

By the way , your link doesn't work.

Phil

 

[Funny Business Cartoons]

I shouldn't imagine for a second that any Webmaster worth their weight would be in the least bit fazed by that to be quite frank.

 

[JoomGuru]

Anything that forces traders to 'up their game' is actually good for everyone.

As said above, there is zero downside to this.

 

[Consistency]

Um, yes, but only if you're a compulsive liar and don't describe your products honestly.

By the way , your link doesn't work.

Phil

When you sell on E-bay using paypal and you get some tart out there claiming it is not as described, when you know full well it is and there is no platform for you to argue the case then maybe your view will change. There are a lot of bad buyers out there. See www.paypalsucks.com

 

[bottlemaster]

there is no platform for you to argue the case

Was there a platform for arguing the case previously? (Not a sarcastic comment - I really don't know!)

Phil

 

[Wallpaper]

Anything that forces traders to 'up their game' is actually good for everyone.

As said above, there is zero downside to this.

Personally I think paypal is skewered to much in the favour of the buyers. I do everything possible to avoid using it as a payment processor.

 

[JoomGuru]

Personally I think paypal is skewered to much in the favour of the buyers. I do everything possible to avoid using it as a payment processor.

Hey, as consumers we want/need the protection from cowboys and sleazes that steal our money.

You cannot have it both ways. Yes its skewered towards the consumer but so is EVERY OTHER CREDIT CARD COMPANY out there and PayPal is actually despite being like that also your first line of defence when in a dispute.

They openly admit they will do everything possible to avoid a chargeaback on your account - but, you need to help them by providing all information relevant to throw back at the CC company.

They recently defended a case for me, they fell out with the CC company over it, but good as gold despite the fact thy couldn't get it back, they put the money into may account and covered my loss.

Tell me your bank or Credit Card company would do that for you???????

 

[Funny Business Cartoons]

Was there a platform for arguing the case previously? (Not a sarcastic comment - I really don't know!)

Phil

Where the hell does that come from?
(Quote: there is no platform for you to argue the case)

 

[JoomGuru]

Was there a platform for arguing the case previously? (Not a sarcastic comment - I really don't know!)

Phil

You are wrong there bottlemaster - every single dispute has a strong and cohesive platform for you to upload papers in your defence as well as issue a statement, or multiple statements to support the case.

I have used this many times to defend a refund demand [over 6 years probably about 10 cases].

 

[Consistency]

Was there a platform for arguing the case previously? (Not a sarcastic comment - I really don't know!)

Phil

I have been a seller in the past on ebay and no my comment was not sarcastic at all. There is no platform for a seller to argue the case and should there be a problem it is all loaded in the buyers favour with the seller having to pay costs and extra costs in paypal fees. This is even when the seller is telling the truth but how does a seller prove that an item was correctly packaged without video filming everything, even then I am sure the seller would be accused of editing.

A buyer can buy something from E-bay and then not like it, it doesn't fit or they have changed their mind. They can then damage it themselves, take a photograph and claim saying it arrived like that. I am not telling any secrets or tricks of the trade this is done often.

Even if a buyer leaves negative feedback in a mood and the dispute is resolved later on, i.e. if the buyer sends a new one, I am led to believe negative feedback cannot be retracted, it remains there as a black mark.

Because the accounts have to be verified and then every now and then re-verified and they do this when your income reaches a certain amount and you must set up a direct debit to allow them access to your account. They will simply take charges out of your account and give back to the buyer as well as take extra paypal fees for themselves.

 

[JoomGuru]

I have been a seller in the past on ebay and no my comment was not sarcastic at all. There is no platform for a seller to argue the case and should there be a problem it is all loaded in the buyers favour with the seller having to pay costs and extra costs in paypal fees. This is even when the seller is telling the truth but how does a seller prove that an item was correctly packaged without video filming everything, even then I am sure the seller would be accused of editing.

A buyer can buy something from E-bay and then not like it, it doesn't fit or they have changed their mind. They can then damage it themselves, take a photograph and claim saying it arrived like that. I am not telling any secrets or tricks of the trade this is done often.

Even if a buyer leaves negative feedback in a mood and the dispute is resolved later on, i.e. if the buyer sends a new one, I am led to believe negative feedback cannot be retracted, it remains there as a black mark.

Because the accounts have to be verified and then every now and then re-verified and they do this when your income reaches a certain amount and you must set up a direct debit to allow them access to your account. They will simply take charges out of your account and give back to the buyer as well as take extra paypal fees for themselves.

You are now confusing PayPal with eBay and distance selling regulations - also if you have an unverified account that means Paypal don't know who you are. Get Verified - if you are serious about on-line trading its the only sensible solution. eBay is a bloody nightmare I only use it if I have no other means of selling stuff.

 

[Consistency]

Regarding a platform to argue the case, yes they appear to give a platform to the seller but after lengthy processes, scanning in, e-mailing, recorded deliveries or guarantee and sending receipts proof of delivery when they say they never received it, it is very very time consuming, expensive and incredibly difficult for a seller.

Of course there has to be some protection, we as a company brought some cable ties that were meant to be good quality and they were not fir for purpose as when pulling the ties together to give a good closing they snapped. So all is not good on e-bay and there are bad sellers who rip off on postage etc but it has to be fair because sellers protection is getting far far less and yet the amount of money that sellers pay is quite a lot.

 

[JoomGuru]

Credit card companies are worse.

If you sell something via a CC PDQ you get charged between 1.5 and 2.5% lets say. If you have to refund anything you get charged the maximum percentage [I'm not sure if all do that] on the refund - so you pay fees twice.

on PayPal if you refund within their timescale [quite long now - in excess of 30 days] you also get the fees refunded too.

As a seller I find that is very useful.

 

[Consistency]

You are now confusing PayPal with eBay and distance selling regulations - also if you have an unverified account that means Paypal don't know who you are. Get Verified - if you are serious about on-line trading its the only sensible solution. eBay is a bloody nightmare I only use it if I have no other means of selling stuff.

E-bay and paypal are very closely linked and I believe they are the same company. It is very biased in favour of paypal and sellers are encouraged to think paypal is the easiest and best solution as well as buyers.

I have a paypal account and use it only to buy. I have been verified and done the telephone thing where it must be a landline number and it must be to the address that the card is registered to and have took a few pence from that card to confirm it all but I have reached my limit to buy, I never sell on there. Due to money laundering and the potential of me buying too much, they want me to further verify my account by agreeing to a direct debit thus giving them access to take money from my account.
I have refused and simply accept I will not be buying on E-bay anymore until next year when the level is possibly reset.

A lot of sellers only accept paypal.

In response to bottlemaster, it is a genuine question to ask if there was a platform before. There was not, unless you count the one that is just a paper excercise and leads us to believe we are having our case looked into!

 

[JoomGuru]

I have no dispute with anything derogatory said about eBay. The fact is eBay own PayPal but because PayPal is a bank it is directly controlled by EU regulations and the regulations wherever it operates throughout the world.

As a result it has to comply with the regulations of every country [no mean feat] so tends to rise to the highest bar across the board. Many of the practices it employs are much higher standards than those of the big CC companies or employed by the UK FSA.

Just because PayPal is linked to eBay don't make the mistake its just one business and one pocket and tie them together - they are totally separate entities.

If I had to lay odds on survival between eBay and PayPal I would have to say in 10 years PayPal will be the biggest global on-line bank and eBay's sun will have set.

 

[iArtist]

[FONT=Verdana, Calibri, Verdana, Geneva, sans-serif]Hi Guys

Breaking news from Paypal! More buyer protection are given to buyers using Paypal.

http://www.eworldpost.com/paypal-buy...m-1-june-2010/

From today buyers can claim 'Significantly not as Described' when they receive a product that is not the same as advertised. Sellers will be held responsible for all cost.

It is sellers responsibility to ensure that product descriptions are correct and accurate.

Beware, this could cost webmasters a lot of money and losses![/FONT]

Great timing. I recently had a long drawn out dispute with them. They basically were operating OUTSIDE DSR regs re this and I pointed out that they should NOT be working outside the law. I lost my case with them a few weeks ago but won it re eBay. Great news for buyers!

ps. I did make a complaint about paypal via their own system re this too. I am surprised they got away with operating outside DSR for so long.

 

[Wallpaper]

Hey, as consumers we want/need the protection from cowboys and sleazes that steal our money.

You cannot have it both ways. Yes its skewered towards the consumer but so is EVERY OTHER CREDIT CARD COMPANY out there and PayPal is actually despite being like that also your first line of defence when in a dispute.

I don't ask for it both ways. If you use any mercant account you'll need to actually contact the credit card company to instigate a chargeback and expalin your reasons. From what I can gather you can instigate a buyer dispute through paypal at the click of a button.

They openly admit they will do everything possible to avoid a chargeaback on your account - but, you need to help them by providing all information relevant to throw back at the CC company.

each individual business operates and sells items differently. In order to help them they need to send more than automated emails and make contacting them via the telephone virtually impossible

They recently defended a case for me, they fell out with the CC company over it, but good as gold despite the fact thy couldn't get it back, they put the money into may account and covered my loss.



Tell me your bank or Credit Card company would do that for you???????

it probably wouldn't have got to the stage where they needed to. I'd have been able to speak to them directly instead of receving automated emails asking for tracking numbers and receipts from my wholesalers

 

[JoomGuru]

I have a 3 verified business accounts, I also use two PayPal Manager Pro's - I have an instant response from telephone calls during business hours, I also have an email person to contact if I need assistance.

I think there are people here who seem to blame PayPal or criticise PayPal unfairly. They do a better job than most banks and credit card companies. Most problems originate with the buyer or the seller, PayPal just handles the transaction. If there is a dispute its yours and your buyers responsibility to sort it out. If you do, then they don't have to.

Do your business properly, above board, with clarity of terms and conditions, respect your customers, respect and work with the system, respond to queries quickly and positively and above all keep your cool. Its no good getting 'arsy' with anyone and if you do this it never gets to the dispute stage.

I think PayPal is a great payment portal and I have looked at loads, and had many PDQ machines in shops - I can say on balance PayPal gives a better experience all round.

 

[Wallpaper]

I have a 3 verified business accounts, I also use two PayPal Manager Pro's - I have an instant response from telephone calls during business hours, I also have an email person to contact if I need assistance.

I think there are people here who seem to blame PayPal or criticise PayPal unfairly. They do a better job than most banks and credit card companies. Most problems originate with the buyer or the seller, PayPal just handles the transaction. If there is a dispute its yours and your buyers responsibility to sort it out. If you do, then they don't have to.

Do your business properly, above board, with clarity of terms and conditions, respect your customers, respect and work with the system, respond to queries quickly and positively and above all keep your cool. Its no good getting 'arsy' with anyone and if you do this it never gets to the dispute stage.

I think PayPal is a great payment portal and I have looked at loads, and had many PDQ machines in shops - I can say on balance PayPal gives a better experience all round.

Well, if it works for you then that's great. I on the other hand don't consider them to be a viable payment processor for my needs

 

[Tom McClelland]

I'm right there with JoomGuru. We find Paypal good and responsive, excellent telephone support for business users, and we win about 50% of the (tiny number of) chargebacks we get from them. I suspect that the ones we lose are people using our site to try out stolen credit cards.

Many of the problems that vendors lay at Paypal's door are actually problems related to being an ebay style sales operation, which is always going to be deeply problematical, regardless of payment processor. Paypal's reputation of siding with buyers works for us, because it makes buyers more willing to take a chance.