Top 10 ways to deal with customer complaints
Jamie-Natalie Cross explains how to turn customer complaints into a winning opportunity for your business. Whether you're a large company or small business, you're likely to have to deal...
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It's a classic question: 'tell me about yourself'. Or, even better, 'let's go around the table and introduce ourselves'. For most people, these questions are accompanied by pangs of...
Jamie-Natalie Cross explains how to turn customer complaints into a winning opportunity for your business. Whether you're a large company or small business, you're likely to have to deal...
Marketing your small company may seem daunting but there are several easy ways to get the word out. Freelance journalist and copywriter Dina Behrman looks at 10 of them. 1) Use integrated...
There's no denying it, the world is rapidly shifting from analogue to digital. People are consuming more and more digital content on a daily basis - on mobile phones, laptops, desktop computers at...
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In a world where the number of channels via which customers can reach businesses has proliferated as technology evolves, the phone call still matters. Taking and handling phone calls effectively...
This year, business-focused social network LinkedIn crossed the 500 million user mark, putting it just behind Facebook, YouTube, Twitter and Instagram in the ranks of social titans. A...
Perhaps no aspect of business ownership is as riven with B.S. and cheap wisdom as marketing. There's an army of 'experts' yelling at you, all trying to sell their method. It's...
It might be hard to believe, but as a business giving things away for free is actually pretty tricky. The start point of a giveaway is, at least, simple: 'Basically,' explains Meg Pope...
There are still some common misunderstandings in conversion rate optimisation (CRO) circles about what the perfect sign up form should look like and what it should be about. But what will lead to...
Trust, specifically as it relates to business, is all over the headlines right now thanks to the ongoing Bell Pottinger scandal. It's a story where Bell Pottinger, by no means angels to...
As the great American economist Thomas Sowell reminds us in Basic Economics: 'There is perhaps no more basic or more obvious principle of economics than the fact that people tend to buy more at a...
Fifty years ago this month, the Marine Broadcast Offences Act came into force and at three in the afternoon, thousands of teenagers across Britain were in tears, as Radio London played A Day in...
You'd think in this era of pay-per-click and Google ads that leafleting would have been consigned to the past. And yet, when you go through the Forums, you'll find that the door drop is actually...
If you're like me, the term 'influencer' probably makes you wince. In a relatively short time span, it has entered the grand pantheon of marketing jargon. You've probably heard the term...
Networking doesn't work! It is a waste of time and money! How many people believe the above? How often have you said to someone you're going networking and they tell you it's a waste of...
Cold calling; do those two words send shivers down your spine and bring you out in a cold sweat? Does the very thought of calling strangers and the possible rejection fill you with dread...
Attending trade shows, exhibitions, networking breakfasts or even sales meetings can be a daunting prospect for any person, not only for entrepreneurs who are looking to start their own business...
Gavin Bell put it best when he described the marketing power of Facebook. Mark Zuckerberg's social media monolith, Bell says, is 'a data beast'. 'They know more about you than you can...
Picture a shop front in your local High Street. It's your shop and it contains everything you sell. Every day people walk into your shop and every day most of them walk out of that shop without...