Yodel no longer collecting parcels from customers

Discussion in 'Ecommerce Forum' started by SamStones, Aug 13, 2019.

  1. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    Hello,

    We've just been informed that Yodel will stop collecting parcels from customers at the end of October 2019 unless the customer is filling an arctic and sending directly to their hubs. i.e. the local service centres will no longer be collecting from small and medium sized businesses.

    Has anyone else heard this? or heard anything to the contrary? or with Yodel but not heard anything at all?

    TIA

    Sam
     
    Posted: Aug 13, 2019 By: SamStones Member since: Mar 1, 2010
    #1
  2. Mr D

    Mr D UKBF Legend Free Member

    17,334 1,951
    Who informed you?
    Would imagine such a major change in business model would be part of a press release at least.
     
    Posted: Aug 13, 2019 By: Mr D Member since: Feb 12, 2017
    #2
  3. crackerjackcommerce

    crackerjackcommerce UKBF Contributor Free Member

    69 5
    Hi, no I have not heard anything and I agree with Mr D - it would probably be documented online somewhere due to the nature of the change. Not a good time to be doing it also with busy Q4 period??!!
     
    Posted: Aug 13, 2019 By: crackerjackcommerce Member since: Aug 1, 2019
    #3
  4. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    Our current 3rd party provider who looks after our Yodel account have informed us of the change. It seems a major change in business model, and has come completely out of the blue. I'm yet to hear of anyone else who's heard this same story, so I'm struggling to get to the bottom of it! I know they're losing money, but seems a strange way to reverse that trend!
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #4
  5. Newchodge

    Newchodge UKBF Big Shot Free Member

    12,763 3,328
    Has your third party provider suggested an alternative company? Is that their motivation to tell you this 'news'?
     
    Posted: Aug 14, 2019 By: Newchodge Member since: Nov 8, 2012
    #5
  6. Newchodge

    Newchodge UKBF Big Shot Free Member

    12,763 3,328
    Just as a matter of interest, an arctic is a huge expanse of icy waste. An artic is short for an articulated vehicle.

    PedantsRUs
     
    Posted: Aug 14, 2019 By: Newchodge Member since: Nov 8, 2012
    #6
  7. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    There's always one! (usually me to be fair, so fair cop!). Had a bit of a panic on yesterday...

    Yes, the 3rd party has suggested another carrier they work with, so I am equally suspicious, but the service we have received from Yodel has been on the whole very good so I don't see any reason they would try and force a customer to move really.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #7
  8. Mr D

    Mr D UKBF Legend Free Member

    17,334 1,951
    Ignore the story until Yodel announce a change.
    Cannot see them passing so many customers off to competitors by such a move - not that the competitors would complain.
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #8
  9. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    I'd love to have that confidence, but when you're approaching peak period and you're told your courier's going to stop collecting at the end of October it's not really something we can ignore unfortunately.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #9
  10. Newchodge

    Newchodge UKBF Big Shot Free Member

    12,763 3,328
    Can you contact Yodel direct?
     
    Posted: Aug 14, 2019 By: Newchodge Member since: Nov 8, 2012
    #10
  11. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    As odd as it sounds, we've never had a direct number for them as we deal with the 3rd party. Just looking online and I'm struggling to find any way to contact them - I have tried in the past and drawn a blank.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #11
  12. fisicx

    fisicx It's Major Clanger! Staff Member

    31,072 9,129
    It's the third party who have changed their collection policy - nothing to do with Yodel.
     
    Posted: Aug 14, 2019 By: fisicx Member since: Sep 12, 2006
    #12
  13. antropy

    antropy OpenCart Experts Full Member - Verified Business

    3,439 588
    Try this https://customerservicecontactnumber.co.uk/yodel/
     
    Posted: Aug 14, 2019 By: antropy Member since: Aug 2, 2010
    #13
  14. Mr D

    Mr D UKBF Legend Free Member

    17,334 1,951
    As it would affect millions of parcels you would think the company would announce it. If it was true.
    Of course if its false no reason for them to announce it.
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #14
  15. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    Totally agree, and it's put us in a very difficult situation, but 14 years dealing with couriers tells me there's always something new around the corner to surprise you!

    Antropy: Thanks. Will take a look.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #15
  16. Mr D

    Mr D UKBF Legend Free Member

    17,334 1,951
    Now if they were to go under, likely the first we'd hear about it would be just after sending a chunk of parcels off by van...
    Murphy and his imps are alive and well and kicking bottom. :)
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #16
  17. fisicx

    fisicx It's Major Clanger! Staff Member

    31,072 9,129
    It's not a Yodel policy change, it's just the third party provider deciding they don't want to do local pickups.
     
    Posted: Aug 14, 2019 By: fisicx Member since: Sep 12, 2006
    #17
  18. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    Yep! Had that happen a couple of times... Amtrak going down was a nightmare at the start of a bank holiday weekend. City link was better as they went bust Christmas day, so only had about a dozen parcels in their network. Still a PITA, but much better than it could have been for us (not so much for the self employed drivers who were done out of their Christmas paycheck unfortunately)
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #18
  19. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    So other than YodelDirect, does anyone have any company names that act as intermediaries between small businesses and Yodel. Ideally someone using netdespatch as that's how we integrate currently.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #19
  20. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,553 772
    The third party service are the ones changing their business model. Which, of course, means that you are indeed not going to get a collection after October unless you make alternative arrangements. I would use the opportunity to get talking to the likes of DPD, Yodel themselves, Parcel Force, or other third party providers.
     
    Posted: Aug 14, 2019 By: Paul Norman Member since: Apr 8, 2010
    #20