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I also fell for the 'Guaranteed' increase in business. They guaranteed to meet my target of an additional 45 bookings a year with the first responses within 2 to 3 days, and that was the only reason why I signed up !
9 weeks and £260 later .... you guessed it - not one single e-mail, or a phone call enquiry, or a visit to my web site. Absolute waste of money !
Luckily I have a recording of my initial telephone conversation with Craig Manley proving his above-mentioned claims and guarantees, which Yell initially claimed did not happen, then offered me 3 months free advertising when they listened back to their recordings and realised what I had been promised.
I sent my final written complaint to Yell 2 weeks ago requesting a Letter of Deadlock to pass on to the Ombudsman to get my contract cancelled, Yell have refused to respond, so I can now take that as acceptance on their part of Deadlock and go to the Ombudsman.