Wordpress updates "maintainence fee"

Discussion in 'Wordpress Support' started by Justin Smith, Mar 13, 2020.

  1. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

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    I've recently moved my website (c/w online Woocommerce shop) to a Wordpress platform and I have a chap helping me do so which cost getting on for £2K (including one years website and E mail hosting) though I did most of the work once shown how to. However, after the "moved" site's been live for a few months I am being asked to pay for a "updates maintenance contract", at £250 a year...... This is to install all the updates as and when they come out "and test them". Bearing in mind I'm already paying him to host the site and this fee wasn't mentioned in the initial quote, is that really reasonable ? If the site is working is it really necessary to install every update anyway because he offers a service to install all current updates for £35
    He is also offering "enhanced back up" service at another £200 a year, is this all "normal" ? Surely the site should be backed up at the server ?

    I don't know much about Wordpress but my last site was Webplus. It never lost significant functionality as a result of using "an out of date version", and when I updated (every 5 years or so) it was a simple job anyway.
     
    Posted: Mar 13, 2020 By: Justin Smith Member since: Jun 6, 2012
    #1
  2. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

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    I'm no great IT expert but even I can install updates myself
     
    Posted: Mar 13, 2020 By: Ian J Member since: Nov 6, 2004
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  3. Darren_Ssc

    Darren_Ssc UKBF Enthusiast Free Member

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    1. Do you have log in details for the site?
    2. Do you have access to the hosting?
    3. Is the domain registered in your name and do you have access to it?

    If you do then tell him to **** off.
     
    Posted: Mar 13, 2020 By: Darren_Ssc Member since: Mar 1, 2019
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  4. KM-Tiger

    KM-Tiger UKBF Legend Full Member - Verified Business

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    On one level this doesn't sound expensive, but it does depend on exactly what you get. For instance, is there a staging version of your site on which updates are tested before being applied to the production site?

    Either way this has been very badly handled by the service supplier.
     
    Posted: Mar 13, 2020 By: KM-Tiger Member since: Aug 10, 2003
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  5. fisicx

    fisicx It's Major Clanger! Staff Member

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    Also worth pointing out that the new site has still got a whole load of things need fixing. A page speed score of 55/100 tells you they didn’t do a very good job.
     
    Posted: Mar 13, 2020 By: fisicx Member since: Sep 12, 2006
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  6. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

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    He says he'd only apply the updates which are "stable releases" so I assume it's just putting them on.
     
    Posted: Mar 13, 2020 By: Justin Smith Member since: Jun 6, 2012
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  7. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

    616 61
    I have access to the dashboard so I can add stuff to the site etc. I don't have access to the hosting. The domain is registered in my name but I don't think I have access to it.
    Interesting sidelight, my Wordpress guy is a one man band and we have had the conversation about if he gets hit by the infamous bus, what would I do to regain all the access and transfer it to A N Other provider ? I think more people should be thinking ahead on this kind of problem, that said, I have and have mentioned it more than once, but I soon lose interest when he starts talking about domain registrations, website hosting log in and transfer procedures, server this and that.....
     
    Posted: Mar 13, 2020 By: Justin Smith Member since: Jun 6, 2012
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  8. fisicx

    fisicx It's Major Clanger! Staff Member

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    That's just BS
    Most of that you can ignore. All you need is a login to your hosting to be able to control everything. If he's just hosting on his own account then you need to get control.
     
    Posted: Mar 13, 2020 By: fisicx Member since: Sep 12, 2006
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  9. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

    616 61
    At best I might get him to do all the updates (at £37.50...…) once a year. Why should it need doing more than that ?

    As for back ups this is all new to me with Wordpress because the Webplus software was on my own PC, it was easy to back that up and I did so just about everywhere, but Wordpress is hosted on a server. Thus I'm a bit concerned about the "enhanced back up" that my IT guy is offering me (and "strongly advising" me to take), surely the server host company should be doing back ups anyway ? The question is how often they do so I suppose. If the site is altered every few days how often do host server companies update their back ups ?
    And is there any chance whatsoever that the hosting company could lose both the "frontline" site and the back up ?
     
    Posted: Mar 14, 2020 By: Justin Smith Member since: Jun 6, 2012
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  10. fisicx

    fisicx It's Major Clanger! Staff Member

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    Because wordpress, themes and plugins are updated regularly. You should be maintaining your site at least once a week.

    Do not pay this guy anything. They have messed up your site and it's gong to take a lot of work to put it all right.

    Some hosts offer a free backup service, some ask you to pay. I use a service called vaultpress. Some do it themselves. Do not pay your IT guy anything. Daily backups are usually sufficient.
     
    Posted: Mar 14, 2020 By: fisicx Member since: Sep 12, 2006
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  11. Darren_Ssc

    Darren_Ssc UKBF Enthusiast Free Member

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    Yeah, it happens. This isn't to say you should be paying this guy though. What guarantee do you have that his back-ups are going to be reliable and easy to roll back to?
     
    Posted: Mar 14, 2020 By: Darren_Ssc Member since: Mar 1, 2019
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  12. Alan

    Alan UKBF Legend Full Member - Verified Business

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    The answer is you (may) get the service you pay for.

    If you just want to get 'hosted' and rely on what ever backup your host supplies and you update your own updates and take whatever comes with it - just pay a host.

    If you want a 'hands off' services where some one else ensures your site is backed up to a third party and regularly updates your plugins etc and monitors your site and fixes issues
    with updates and even fixes hacks be prepared to pay for that service. The market price for such service is between £25 - £150 per month depending on many factors including SLA.
     
    Posted: Mar 14, 2020 By: Alan Member since: Aug 16, 2011
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  13. obscure

    obscure UKBF Ace Free Member

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    Yes it is necessary. Web security is important and many of the updates for WP or plugins are to patch vulnerabilities that would allow hackers to take over your site.

    Web apps are no different to computer apps or phone apps. They need to be updated. However I do think the developer should have made this clear (and any associated costs) up front.
     
    Posted: Mar 15, 2020 By: obscure Member since: Jan 18, 2008
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  14. gpietersz

    gpietersz UKBF Enthusiast Full Member

    908 200
    Not good. You are not in control, and you cannot get someone else to take over the site - or even set up a new site with the same domain.

    Its possible, depending on how and where they backup to.

    Its also possible that they do whole server backups and cannot easily restore a single site without affecting others. Maybe the hosting providers here could say what they do and what is common practice.

    I also would not rely on the hosting provider for backups. Its similar to the "what if he gets hit by a bus" issue. Its not difficult or expensive to set up backups somewhere completely independent. For site that does not change often and is reasonably small you can even backup to your PC.

    Its even worse if the hosting is controlled by someone who has not done a good job and is a one man band.
     
    Posted: Mar 15, 2020 By: gpietersz Member since: Sep 10, 2019
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  15. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

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    I've been reading around and is BackUpBuddy the recommended back up plugin for Wordpress ? How much should it cost ? And should one use BackUpStash for the back ups ?
     
    Posted: Mar 16, 2020 By: Justin Smith Member since: Jun 6, 2012
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  16. Darren_Ssc

    Darren_Ssc UKBF Enthusiast Free Member

    887 235

    You would be better off learning how to do a back-up directly from your hosting account rather than relying on plug-ins and third-party solutions. That way you know can restore your site if disaster happens rather than just thinking you can and then finding your third party solution has let you down or has a system that's either practically unworkable or overly complex.

    Even if you do decide to opt for the 'easy' route you will, at least, have a basic understanding of how it works.
     
    Posted: Mar 16, 2020 By: Darren_Ssc Member since: Mar 1, 2019
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  17. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

    616 61
    "Included" in this 'maintenance agreement' is the undertaking to repair any problems with the site caused either by updates with bugs in them or indeed updates not done. Is that worth having ? Can you not just revert the site to "pre update" ? How often do updates have serious bugs in them ?
     
    Posted: Mar 16, 2020 By: Justin Smith Member since: Jun 6, 2012
    #17
  18. Darren_Ssc

    Darren_Ssc UKBF Enthusiast Free Member

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    I'm beginning to remember why I got tired of you the last time you had a problem....
     
    Posted: Mar 16, 2020 By: Darren_Ssc Member since: Mar 1, 2019
    #18
  19. Justin Smith

    Justin Smith UKBF Enthusiast Free Member

    616 61
    "Included" in this 'maintenance agreement' is the undertaking to repair any problems with the site caused either by updates with bugs in them or indeed updates not done. Is that worth having ? Can you not just revert the site to "pre update" ? How often do updates have serious bugs in them ?

    I thought this forum was for people who needed advice and help with Wordpress ! ? !
    What have I asked in the previous post which is "annoying" or not worth asking.....
     
    Posted: Mar 16, 2020 By: Justin Smith Member since: Jun 6, 2012
    #19
  20. fisicx

    fisicx It's Major Clanger! Staff Member

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    Once again, he is taking advantage of you. You do not need to pay for this service. There is nothing on your site that will cause you a problem.

    Fixing the more major issues on the site will make this even less so.
     
    Posted: Mar 16, 2020 By: fisicx Member since: Sep 12, 2006
    #20