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Why don't you also view the comments from people who have tested SM channels and found them wanting? Only want your views reinforced?I am viewing comments here from businesses who clearly have not tested SM channels yet. LinkedIn has brought more success to myself and clients for a while; it's ability to match B2B contacts with each other is fantastic. FB is growing as a place for business and not just chat, but only those who have dipped their feet into Pages and Groups will be aware of that. Twitter works but not as well as the aforementioned unless time is spent linking up with targeted followers. Pinterest picked up recently. Google+ is showing more engagement possibilities.
And how much new business did this generate?For example, it took me about a minute to send out a FB post and get it in front of almost 800 people bringing over 50 clicks and 15 clicked the web site link shared.